December 31st, 2018 by admin
December 31st is Make Up Your Mind Day As New Year’s Eve approaches, it’s time to remember its other name: Make Up Your Mind Day. As the last day of the business year for most companies, it’s also a vital point for putting your plans for the next year...
Posted in: Technology News
December 27th, 2018 by admin
If you own or manage a small business, you’re undoubtedly concerned about how to keep your customers’ personal and your business’ proprietary and financial information secure. While you may not think that you have much to steal, since you are a small...
Posted in: Technology News
December 21st, 2018 by admin
In searching for the ideal outsourced IT support company for your business, you may have come across some technical terms and phrases. Many of them are probably phrases you’ve heard before; however, you may not be sure of their precise technical meaning...
Posted in: Technology News
December 20th, 2018 by admin
In July 2018, an article published by Naked Security stated that SamSam, one of the latest ransomware threats, has been one of the most costly and dangerous attacks in history. SamSam leeched at least $6 million from unwitting victims, some of which were...
Posted in: Technology News
December 19th, 2018 by admin
When you are choosing the best IT consulting for your business, it is critical that you find a company that is extremely focused on all of the elements of security that can be a threat. Many of the best IT consulting companies go the extra mile for their...
Posted in: Technology News
December 17th, 2018 by admin
When you launch an email campaign, you want your message to be read and understood by as many people as possible, and one way to do that is by making your emails accessible to people with disabilities. Those with visual, cognitive, auditory, or mobility...
Posted in: Technology News
December 17th, 2018 by admin
On December 17, 1903, Orville and Wilbur Wright made the first successful flight in a mechanically propelled airplane. To celebrate the accomplishment and commemorate the achievements of the brave brothers, December 17 became Wright Brothers Day by a...
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December 14th, 2018 by admin
Facebook has just announced that a Photo API bug gave app developers access to user photos outside of the scope intended for 5.6 million users. This includes granting apps access to Facebook Stories, Marketplace photos, and photos that were uploaded but...
Posted in: Technology News
December 14th, 2018 by admin
The fundamental difference between computer repair and network computer services is that computer repair is a very reactive concept. Something breaks, you call your trusted technician and they make the fix — and bill you for time and materials while your...
Posted in: Technology News
December 14th, 2018 by admin
A recent sextortion scheme highlights the vulnerability users face when their data is stolen and used against them. The widespread threat made it seem as though a hacker had compromising video of a victim taken while visiting adult pornographic websites....
Posted in: Technology News
December 13th, 2018 by admin
Attending the top tech events in 2019 is mandatory for managed IT service companies. While it may be impossible to stay ahead of cybercrime, IT professionals should invest time and money to stay proactive to help their clients plan for unidentified threats....
Posted in: Technology News
December 12th, 2018 by admin
WordPress 5.0 was just released to the public on December 6, 2018. According to WordPress’ blog, this new version of the go-to platform for small business websites and blogs will “revolutionize content editing with the introduction of a new block editor...
Posted in: Technology News
December 12th, 2018 by admin
Regardless of the money businesses invest in cybersecurity, technology is only part of the cybersecurity puzzle. Regardless of new hardware, updated software and the best IT support team, cybersecurity is an ongoing commitment. Cybersecurity must be on...
Posted in: Technology News
December 11th, 2018 by admin
Hackers Know How to Steal Money Anonymously In West Barnstable, Massachusetts, Cape Cod Community College recently fell victim to a phishing scam that resulted in the school losing more than $800,000. The money was taken out of the school’s bank accounts....
Posted in: Technology News
December 11th, 2018 by admin
Even though the word App is relatively new, it has become popular in everyday terminology as its uses have changed lives in the modern world. Almost all mobile phones are now smartphones, so even those individuals who were apprehensive about using new...
Posted in: Technology News
December 10th, 2018 by admin
Anyone who owns or runs a business knows that there is always more work that could be done, and there are almost endless ways to improve or help the business. Running a business is a full-time enterprise, and a good leader will need to learn how to be...
Posted in: Technology News
December 7th, 2018 by admin
The Department of Homeland Security and the Federal Bureau of Investigation issued a critical alert Dec. 3, warning users about SamSam ransomware and providing details on what system vulnerabilities permit the pernicious product to be deployed. According...
Posted in: Technology News
December 6th, 2018 by admin
ECommerce platforms are one of the fastest growing trends in business. They allow you to create an online presence where you can display your products, interact with the consumer, handle transactions, and finalize sales all on one convenient platform....
Posted in: Technology News
December 6th, 2018 by admin
In late 2018, the Federal Trade Commission (FTC) issued a stark warning about a massive data breach at a Marriott chain that exposed the records of 500 million people. The latest major corporate breach reinforces the need for companies to invest in multilayered...
Posted in: Technology News
December 6th, 2018 by admin
SamSam Ransomware is becoming a massive problem for multiple industries across the United States. In fact, the problem is so big that The Department of Homeland Security, (DHS), National Cybersecurity and Communications Integration Center, (NCCIC), and...
Posted in: Technology News
December 5th, 2018 by admin
Efficiency is one of the most challenging objectives for most companies to achieve. To be efficient, a firm needs to focus on optimizing limited resources to achieve the best results possible at the lowest cost. As you probably know from experience, this...
Posted in: Technology News
December 5th, 2018 by admin
In order to become a successful business, it has become increasingly crucial to maximize online content for current and potential customers and clients. One way to do this is with video. Unfortunately, many business owners and marketing managers stay...
Posted in: Technology News
December 4th, 2018 by admin
Windows users need their computers to do many different things. While the operating system has lots of built-in functionality, sometimes it can’t do everything it needs to. Fortunately, there are thousands of utility programs designed to simplify tasks...
Posted in: Technology News
December 4th, 2018 by admin
Small and mid-sized companies have a tendency to operate under the assumption that hackers target only more extensive operations. There’s a simple logic to that misconception that these criminals instigate cyber breaches that reap the highest possible...
Posted in: Technology News
December 4th, 2018 by admin
The FBI and Department of Homeland Security (DHS) have issued a vital ransomware alert for the SamSam ransomware also known as MSIL/Samas.A. The FBI and DHS alert, issued on November 3rd, 2018 describes how hackers armed with SamSam ransomware have targeted...
Posted in: Technology News
December 3rd, 2018 by admin
Heads up if you’ve stayed or made reservations at a Marriott or Starwood property over the last decade. A major security issue was just announced and the scope of the problem is actually quite astonishing. Here’s what you need to know about the Marriott...
Posted in: Technology News
November 30th, 2018 by admin
How Marriott Got Caught In A 500-Million Person Data Breach Were You Affected? (Your Questions Answered) What Do We Need To Know About The Marriott Breach? Another big corporation got hooked. This time it was Marriott International. They just revealed...
Posted in: Technology News
November 30th, 2018 by admin
In Part 1 and Part 2 of the 2019 Cyber Security planning series, we looked at the evolution of technology and the future of cybersecurity defense systems. There has been a steady evolution of defense options to curtail the rising efforts to commit cybercrimes....
Posted in: Technology News
November 28th, 2018 by admin
California’s recently passed privacy law, coming on the heels of similar regulations issued by the European Union, makes it imperative that businesses have clear policies and procedures for collecting, storing and using personal information. The California...
Posted in: Technology News
November 27th, 2018 by admin
Businesses of all types and sizes today must navigate a complex matrix of vendors and partners. In many cases, there is frequent sharing of data, including sensitive and proprietary information, that could be problematic if hacked or stolen. The advent...
Posted in: Technology News
November 26th, 2018 by admin
Running a business is an expensive proposition, and it only starts with paying your vendors and employees. The tax codes can be a quagmire of confusion for many business owners, especially when it comes to more complex concepts such as the depreciation...
Posted in: Technology News
November 26th, 2018 by admin
We all know that social media can play a significant role in marketing your product. In the world today, more people are getting hooked up to social media meaning that the market is shifting in that direction. Social media calendar is, therefore, able...
Posted in: Technology News
November 24th, 2018 by admin
Data breaches never fail to stay at the top of news headlines, and these are news headlines that should be highly regarded if you are a business owner. According to the ID Theft Center, there were at least 1,579 breaches, which was a 44.7 percent increase...
Posted in: Technology News
November 23rd, 2018 by admin
An unprecedented number of businesses now employ a remote workforce. In fact, according to a 2018 study, 63 percent of companies have remote workers. Unfortunately, of these companies, approximately 70 percent do not have a remote worker policy. Without...
Posted in: Technology News
November 23rd, 2018 by admin
How do you usually shop when you need something like a gift for a friend, a new pair of shoes, or a bike for your son or daughter? Today more than ever before, Americans make a beeline for the computer or a big box store when it comes to getting through...
Posted in: Technology News
November 21st, 2018 by admin
The festive season is fast approaching, and it is a well-deserved opportunity to celebrate with friends and family. However, the joy of the holidays can quickly turn tragic if you are not careful. Emergency rooms visits and the number of calls to first...
Posted in: Technology News
November 20th, 2018 by admin
As individuals, we’ve been using 4G LTE to connect to the internet for years. 4G LTE can benefit all school districts, and it is a particularly good choice for districts with schools in a wide or rural geographic area. It also offers a type of flexibility...
Posted in: Technology News
November 20th, 2018 by admin
Look around you. Your desk lamp, your headphones, that smartphone in your hands — everything you own and use daily was created in the mind of an entrepreneur. Sure, it may be mass-produced now, but at one time, every item in existence had to be thought...
Posted in: Technology News
November 19th, 2018 by admin
Did you know that the new iPad Pro sports more powerful features than most entry-level laptops in stores today? Yes, the iPad is powerful but can it replace a computer? Is the iPad a tablet or a computer? This is a question that has been asked repeatedly...
Posted in: Technology News
November 16th, 2018 by admin
If your business uses Microsoft 365, you know how difficult it can be to locate information amongst many different programs and applications on your computer network, your devices, and any other place you may be working from. But what if there was a way...
Posted in: Technology News
November 15th, 2018 by admin
Teachers are always striving to provide the best education possible for their students while often operating within strict budget constraints. Office 365 provides an abundance of technology that is often free for educators. There are several reasons why...
Posted in: Technology News
November 14th, 2018 by admin
What would be the one thing better than getting your hands on the new hardware, software, or office furniture you’ve had your eye on? How about getting new technology as a tax write-off? Awesome, right? Especially since technology tends to be as expensive...
Posted in: Technology News
November 14th, 2018 by admin
Many users have found that Office 365 PowerPoint is much easier to use than previous iterations of Microsoft PowerPoint. This application features tools like Designer that take advantage of Microsoft’s cloud technology and machine learning techniques...
Posted in: Technology News
November 12th, 2018 by admin
It wasn’t long ago; most businesses believed outsourcing their IT was unnecessary. They could easily hire an individual, with some basic technical knowledge, to cover the day-to-day operations in-house. However, those chores have changed. With increased...
Posted in: Technology News
November 11th, 2018 by admin
If you are experiencing problems with your Windows 10 Pro operating system, you are not alone. Thousands of users from the US, Japan, and South Korea flooded tech message boards late this week with complaints that their legitimately purchased software...
Posted in: Technology News
November 10th, 2018 by admin
Every year, the United States Marine Corps Birthday is celebrated with a cake-cutting ceremony and a traditional ball on November 10th. This event celebrates the establishment of the Continental Marines on November 10th, 1775. Many Marines have become...
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November 9th, 2018 by admin
World War I officially ended on June 28, 1919, when the Treaty of Versailles was signed. However, fighting ended seven months earlier due to an armistice on the 11th hour of the 11th day of the 11th month. For that reason, November 11, 1918, is generally...
Posted in: Technology News
November 6th, 2018 by admin
If you are new to Microsoft OneNote, let me say it provides a unique way to collect and review all your useful “bits” of information, whether you are at home, in the office or on the move. You can collect a range of different information. You can access...
Posted in: Technology News
November 5th, 2018 by admin
Phone systems might not be the most exciting entity, but they are a necessity for almost every business. Unfortunately, many business owners have dealt with phone system failures and the inevitable fallout that occurs when a major line of communications...
Posted in: Technology News
November 2nd, 2018 by admin
As a business owner, executive or manager, you may use a lawyer for many different reasons. You may need a lawyer to look over your business contracts, to help when you buy or sell a business, to help you with any tax issues that may arise or to help...
Posted in: Technology News
November 1st, 2018 by admin
Creating a comprehensive business plan is an important step for any blossoming business. Whether you’re hoping to attract new investors or qualify for a bank loan, you’ll likely need to present a documented plan to help clarify the ins and outs of your...
Posted in: Technology News
October 31st, 2018 by admin
Productivity is key for any business in today’s competitive market. Even the largest companies can fall victim to dips in productivity, and this can happen for many reasons. Whether there are distractions in the workplace, too much work to do with not...
Posted in: Technology News
October 29th, 2018 by admin
It looks like, in October, there’s a lot going on, with your Office 365 Home or Office 365 Personal subscriptions. We know some of you are reading this do subscribe to one of Office 365 consumer plans. It’s great news if you fit that description and you...
Posted in: Technology News
October 29th, 2018 by admin
Microsoft just made your mobile life and computer life a whole lot easier and fun. If you love your phone, well so does your computer. Finally, you no longer need to dig around for your phone to send a text message while sitting at your Windows desktop....
Posted in: Technology News
October 29th, 2018 by admin
Need A Better Solution For Email Encryption So You Can Meet HIPAA Guidelines The Health Projects Center (HPC) in Santa Cruz, California was established in 1980 as a 503(c) non-profit organization. They address the health and human needs of individuals,...
Posted in: Case Studies
October 26th, 2018 by admin
The Central California Food Bank fights hunger by gathering and distributing food, engaging in partnerships that advance self-sufficiency, and by providing community leadership on issues related to hunger. They serve over 280,000 people each month in...
Posted in: Case Studies
October 26th, 2018 by admin
7 Cyberattack Facts This Halloween we’re celebrating by sharing some scary cyberattack facts. Why? Because, unfortunately, cyber attacks are increasing. The cyber threat landscape is rapidly becoming more of a concern. Not only are businesses seeing...
Posted in: Technology News
October 25th, 2018 by admin
Depending on the age(s) of your child (ren), your response to this topic may be, “She’s too young – she doesn’t even have an identity yet.” Alas, not so. In our electronic society, kids exist in databases even before they’re born. And they are an attractive...
Posted in: Technology News
October 24th, 2018 by admin
Efficiency in the workplace is paramount to success. This concept is widely held across office environments everywhere. But while technology plays an increasingly valuable role in the way the world does business, that’s not to say it doesn’t come with...
Posted in: Technology News
October 24th, 2018 by admin
We know it’s important to have good habits in many parts of our lives, from our work to our daily hygiene. However, quite a few of us forget that we need to have good computer habits, too. Developing wise practices in connection with our computers and...
Posted in: Technology News
October 23rd, 2018 by admin
The phrase, “Technology…you either love it or hate it” is a concept that no longer works in the modern world. In fact, it really is not even relevant. Technology has worked its way into nearly every business. The legal sector is no different. Of course,...
Posted in: Technology News
October 22nd, 2018 by admin
Standard Operating Procedures (SOPs) are necessary for every industry. The written procedures keep a company on track. The importance of having them is to guarantee the organization remains compliant with all federally mandated regulations, legislation,...
Posted in: Technology News
October 19th, 2018 by admin
Read the following alert before charging your phone tonight and from this day forward. According to the Newton, New Hampshire, fire department’s PSA message posted on social media; it seems as though charging a phone in bed poses a serious health risk...
Posted in: Technology News
October 18th, 2018 by admin
It all started with a dream 50 years ago. Tim Miyasaka formed a marketing and sales organization called Well-Pict Berries. He worked with independent growers and experienced marketing and sales professionals to make his dream come to fruition. Now Well-Pict...
Posted in: Case Studies, IT Services In California
October 17th, 2018 by admin
What Are You Doing for Spreadsheet Day? Spreadsheets: some people love them, some people hate them, and some people are a little afraid of them. No matter which category you may currently fall into, you probably know that spreadsheets are vital to the...
Posted in: Technology News
October 16th, 2018 by admin
From the invention of the assembly line to cloud computing for the Discrete, Repetitive, and Process Manufacturing industries, updating to the latest technology is never in question. What does get closer scrutiny, is deciding to invest in Microsoft technologies....
Posted in: Technology News
October 16th, 2018 by admin
Steve Jobs Day Sheds Light On Apple Founder’s Legacy In today’s modern world, the name “Apple” has become synonymous with technology. It’s no wonder then that Steve Jobs, the company’s late co-founder, has become such an influential figure in American...
Posted in: Technology News
October 15th, 2018 by admin
New Calendar, Mail, and mobile Outlook features help you get things done, was the title of the April 30th, 2018 blog from Microsoft’s Outlook team, about the newest features. Since then, Outlook has received more modern additions, from mobile management...
Posted in: Technology News
October 10th, 2018 by admin
“Digital transformation” is a term likely circulating around IT departments everywhere. The vast majority of businesses today, no matter how big or small, will likely need to further digitalize their operations in order to keep up with competitive markets...
Posted in: Technology News
October 9th, 2018 by admin
Today’s small business owners are tasked with managing operations, employees and a wide range of things pertaining to the modern day business. It’s no surprise, then, that amid the hustle and bustle, some areas of importance are thrown to the wayside....
Posted in: Technology News
October 9th, 2018 by admin
Most homeowners and renters understand the importance of home security. In fact, in today’s world, it’s not uncommon for homeowners to spend hundreds or even thousands of dollars on home protection. But while securing your belongings is considered good...
Posted in: Technology News
October 9th, 2018 by admin
October Is Cyber Security Awareness Month Tune In At Any Time To Watch Our 15 Minute On-Demand Training Cyber Criminals Have A 6 Month Head Start. Is Your Business Protected? Find Out. Tune Into Our October Free Online Training By Clicking Here. Every...
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October 8th, 2018 by admin
Google+ Social Media App Will Soon Move Off Into The Sunset Google+ has never really been a popular social media network. In fact, most people say they’ve never used it and don’t know how it works. So it’s not too surprising to hear that Google has finally...
Posted in: Technology News
October 5th, 2018 by admin
Are you aware of a potentially serious data breach involving Facebook? According to many top news outlets, 50 million users accounts may have been impacted and Facebook now faces potential huge fines in the EU. Read more at https://www.theguardian.com/technology/2018/oct/03/facebook-data-breach-latest-fine-investigation....
Posted in: Technology News
October 4th, 2018 by admin
When you think of cybersecurity, protecting credit card numbers or government files might come to mind, but your students’ PII (Personally Identifying Information) is a target for hackers, too. Young people make great targets because they’re a clean...
Posted in: Technology News
October 3rd, 2018 by admin
Limited wireless networks are just what they sound like: small networks with limited range that cannot handle the demands of, say, the entire population of a large high school full of students, faculty, and staff all carrying one to three personal devices....
Posted in: Technology News
October 2nd, 2018 by admin
Apple’s newest software update has arrived, and it’s already making an impact in how effectively users manage their smartphones. iOS 12, which comes preinstalled in the iPhone XS and iPhone XS Max, is equipped with a number of shiny, new features sure...
Posted in: Technology News
October 2nd, 2018 by admin
Are You REALLY Secure? Follow This Checklist To Know For Sure When everything is going well, the last thing you want to do is think about what will happen when something goes wrong. It can be easy to think that just because you’ve recently bought some...
Posted in: Technology News
October 2nd, 2018 by admin
How Educational Institutions are Harnessing IT Solutions and IT Services Technology has been an enabler of increased productivity and countless consumer innovations. In education, we have witnessed the appearance of Massive Open Online Course (MOCC) platforms,...
Posted in: IT Services In California
October 1st, 2018 by admin
There’s a new Gift Card scam going around that has already cost consumers lots of money, frustration, and headaches. Here’s how it works. You’ll get an email from a friend or relative asking you to go buy them a gift card. The email will say that your...
Posted in: Technology News
September 28th, 2018 by admin
Facebook Was Breached Were You Or A Facebook Friend Affected? Facebook has confirmed that more than 50 million user accounts have been breached. They made the announcement today, Friday, September 28th. However, their engineering team discovered the...
Posted in: Technology News
September 28th, 2018 by admin
The September update of Office 365 includes some major additions and changes to tools such as Microsoft Teams, PowerPoint, and Excel, just to name a few. It is important to keep up with these developments, so here is a list of the major advancements of...
Posted in: Technology News
September 27th, 2018 by admin
In today’s world, technology can be found nearly everywhere. As more advanced technology continues to pervade society, it is increasingly important to ensure proper steps are taken to keep people safe. In fact, recent efforts have been made to improve...
Posted in: Technology News
September 26th, 2018 by admin
Online security is something that should get everyone’s attention. Threats exist all around us: ransomware, viruses, spyware, social engineering attacks and more. There’s so much you need to know to keep your personal and business information safe. ...
Posted in: Technology News
September 26th, 2018 by admin
More than ever, it is necessary for legal professionals to remain digitally connected. As technological advances are made, attorneys and support staff should endeavor to remain up-to-date. This means staying current by investing in the newest generations...
Posted in: Technology News
September 24th, 2018 by admin
Laptop users are loyal to their devices, but when portability is a priority, tablets can’t be beaten. With so many strong tablet contenders on the market, narrowing down the options before making a purchase can seem overwhelming. This is especially true...
Posted in: Technology News
September 21st, 2018 by admin
Microsoft Office, the software suite that gave us that blueprint for all other word processing software, Word, has gone to the Cloud. Office 365 (O365) offers a cloud-based alternative to the desktop Microsoft Office 2016. There are plans available for...
Posted in: Technology News
September 20th, 2018 by admin
Business Telephone Systems In Watsonville, Fresno, Sacramento and Across California Voice and data communications are a critical lifeline for California businesses today. Without a modern business telephone and telephone systems strategy, businesses are...
Posted in: Business Telephones
September 18th, 2018 by admin
5 Ways to Reclaim Your Time There are hardly any jobs in the modern world that permit you to work completely apart from other tasks. Getting stuff done today demands concentrated levels of teamwork and communication with your coworkers, your friends,...
Posted in: Technology News
September 17th, 2018 by admin
How Do We Choose An IT Service Provider? 10 Critical Things To Look For If your IT company doesn’t return your phone calls, their prices are too high, or they run in to “fix” things only to run out before you find what was done, you need to choose another...
Posted in: Technology News
September 15th, 2018 by admin
Mitel Telephone Support & Services Across California You Can Make One Of The Best Phone Systems Even Better How good are Mitel Networks Corporation’s phone systems? According to an article in Inc. magazine, one of the best and most respected business...
Posted in: Business Telephones
September 14th, 2018 by admin
Independent schools have a prime opportunity to increase enrollment right now. Trust in government agencies is mixed to low, and the importance of individualism is trending upwards past even science in some areas. While that trend might give all educators...
Posted in: Technology News
September 14th, 2018 by admin
In today’s business world, it’s important for companies to stay ahead of the trends when it comes to the latest in tools for productivity. Office suites like Microsoft’s Office 365 have become popular among organizations hoping for more effective performance...
Posted in: Technology News
September 13th, 2018 by admin
With a range of technology continuing to encompass upgrades and versions improving on previous ones, there are constantly new ways for people to improve their Wi-Fi speed. Considering the most recent developments, the below provides instructions for minimizing...
Posted in: Technology News
September 12th, 2018 by admin
What Are Keyboard Shortcuts? Keyboard ‘shortcuts’ are the strategic use of combinations of keys on your keyboard to perform some task in your software more efficiently. There are shortcuts you can use in your file folders, word processing programs, and...
Posted in: Technology News
September 11th, 2018 by admin
Improvements in technology have led to increased connectivity with improvements in security, but have also involved unique vulnerabilities and potential for hackers to access a wide range of information. Particularly problematic to businesses is the potential...
Posted in: Technology News
September 10th, 2018 by admin
As convenient as our interconnected world has become, it has also made us vulnerable to an attack from hackers wanting to make a quick buck. Internet pirates are targeting defenseless networks with the sole purpose of hijacking our personal devices for...
Posted in: Technology News
September 10th, 2018 by admin
A new release of Excel for Mac came out in January of 2018, and with it, some very useful features were added to its existing capabilities. While some spreadsheet power users tend to shy away from the Excel version for the Mac operating system out of...
Posted in: Technology News
September 10th, 2018 by admin
Power outages will disrupt a business’ operation in a heartbeat. One minute everyone is working, taking phone calls, talking to customers, them wham! Out go the lights, all the computers go down, the internet is offline, and you can’t get a dial tone....
Posted in: Business Telephones
September 7th, 2018 by admin
Hand-in-hand with an increased reliance on the internet and networked systems comes to an increased risk for cyber-attacks. Whether conducted unintentionally or deliberately, cybersecurity incidents can wreak havoc on a company’s bottom line, bringing...
Posted in: Technology News
September 7th, 2018 by admin
This month’s training on demand focuses on helping you find the most accurate information you need on Google. We’ll leave no stone unturned in this 28-minute online training session. Learn how to find answers to your queries and questions right through...
Posted in: Technology News
September 6th, 2018 by admin
What is PMKID? Pairwise Master Key Identifier (PMKID) is a type of roaming feature in a network. Recent improvements in hacking have been targeting it for exploitation in vulnerable processes, thereby demanding that ongoing security efforts better address...
Posted in: Technology News
September 4th, 2018 by admin
Security – Foundational In Comprehensive IT Services (Questions/Answers) What lessons can be learned from the latest cybercrime headlines, and how can you apply it to your cyber security and IT services as a whole? Cybercrime – it almost feels like there’s...
Posted in: News
September 3rd, 2018 by admin
Happy Labor Day (Labour Day – International Workers Day – May Day)! You’ve worked hard all summer. This Labor Day before going back to work and back to school, take some time to relax and enjoy one more backyard barbeque, one more trip to the beach,...
Posted in: Technology News
August 31st, 2018 by admin
What Are ATP and Safe Links? ATP is a form of security feature developed by Microsoft for Office 365, an acronym for its Advanced Threat Protection software package that users are able to purchase for improved security features within the program. They...
Posted in: Technology News
August 31st, 2018 by admin
Do you find yourself making a lot of formatting changes to your slideshows? Do you have to constantly rearrange the placeholders in each slide so things look the way you feel they should? Do the color options never seem to match what you need? Would you...
Posted in: Technology News
August 31st, 2018 by admin
What Is The Dark Web? The Dark Web is a hidden universe contained within the “Deep Web.” It is in a sub-layer of the Internet that’s hidden from surface internet search engines like Google, BING, and Yahoo. With their billions of searches a day, their...
Posted in: Technology News
August 27th, 2018 by admin
Identifying the Right IT Services Provider for Your Business IT service providers, also called managed services providers (MSPs), are in the business of managing a company’s IT needs. IT service providers can offer their services both remotely and on-site....
Posted in: Technology News
August 25th, 2018 by admin
What Are The Top 3 Qualities To Look For When Choosing A Tech Company? You deserve just as high a quality of service from your tech company as you deliver to your clients. If you’re unsure about the tech company you’re working with, then it’s time to...
Posted in: California Clients, IT Services In California
August 23rd, 2018 by admin
Local Businesses in Watsonville, Fresno, Merced, and Sacramento Trust the Expertise of TOTLCOM’s IT Services Team Small businesses and growing mid-size companies are the backbones of California’s economy. But they are more than that, right? Your company...
Posted in: Technology News, California Clients, IT Services In California
August 23rd, 2018 by admin
What Is UEM and Cloud Security? As technological devices continue to diversify, there is increased demand for streamlining control systems for security. According to Techopedia, Unified Endpoint Management (UEM) is a new digital system that integrates...
Posted in: Technology News
August 22nd, 2018 by admin
Microsoft’s M12 has recently announced the launch of the Female Founders Competition, a startup initiative aimed at rewarding startup companies founded by women. It will not only identify top female talent within the startup industry but also seek to...
Posted in: Technology News
August 22nd, 2018 by admin
Step-by-Step Instructions on How to Add your Email Signature in Outlook, Outlook.com, and Gmail Creating a signature that will leave a lasting impression at the end of an email is essential in today’s business world. However, users often struggle to...
Posted in: Technology News
August 22nd, 2018 by admin
Reviewing the Best Features & Capabilities in the Mitel Connect Mobile Application Exploring how and why Mitel Connect is a game-changer for business mobility The business landscape is changing – remote and on the go, work is dominating the scene...
Posted in: Phone services
August 21st, 2018 by admin
Workforce management (WFM) software is an all-encompassing term for mobile and desktop programs that are created to support a business at managing its staff scheduling. The software began in call centers and other service businesses that have a large...
Posted in: Technology News
August 20th, 2018 by admin
The increasingly digitalized world we live in has a lot of benefits in business and in relationships, but with it also comes a whole new host of problems, including a rise in API data breaches. A number of high-profile companies have been affected by...
Posted in: Technology News
August 15th, 2018 by admin
If you are in a startup company or run a small business, the simplest software update can easily cause anxiety for you and your group of employees. Everyone has experienced the update that causes glitches and hiccups that can disrupt the workflow. With...
Posted in: Technology News
August 12th, 2018 by admin
ShoreTel is No More. What Do I Replace My ShoreTel Phone System With? Do you remember the day in 2017 that Mitel announced that it was acquiring ShoreTel? Not many people do. But now, the fact that ShoreTel isn’t around anymore is making you think about...
Posted in: Technology News, Business Telephones
August 10th, 2018 by admin
Communicating About Communications It can’t be stressed enough – communication is the bedrock of business. How else would vendors and customers enter into agreements and transmit payments if there is no basis for what services will be provided, at what...
Posted in: Articles & Insights, Technology News, Business Telephones
August 10th, 2018 by admin
Technology Support For Everything From Megabytes to Zettabytes – And More! Looking at virtualizing your servers instead of upgrading hardware? Seems like the ideal way to reduce your IT footprint, lower costs, and increase efficiency – right now. Whether...
Posted in: Technology News
August 9th, 2018 by admin
Everything You Need To Know About Facebook Events! Facebook allows you to post events for pages and groups, and from your personal page as well. Many of the options are going to be the same for all three of these, but not all options – and some options,...
Posted in: Technology News
August 6th, 2018 by admin
Google Speed Update Is Now Out. What Does This Mean for You? On July 9th, Google began rolling out the Google Speed Update that they first announced in January 2018. So why is Google’s new speed update important for you if you have a business website?...
Posted in: Technology News
August 5th, 2018 by admin
When companies like LifeLock originally came on the scene, not many people knew about the dark web. Times have changed. To protect a company, employees, and clients today, many businesses have taken the precaution of hiring IT services companies to do...
Posted in: Articles & Insights, Network Security
August 3rd, 2018 by admin
10 Effective Ways To Communicate In The Workplace Communication is a very important aspect of any organization because it forms the basis of any work environment. Whether we’re talking about vertical communications between senior and junior employees...
Posted in: Technology News
August 1st, 2018 by admin
Is Your Educational Technology Up To The Challenge? Education is an exciting field. There is little that is as rewarding as investing in the future of our world through shaping the young minds of the next generation. But time is moving on and schools...
Posted in: Articles & Insights, California Clients
August 1st, 2018 by admin
Windows 7 and Windows 8.1 users may be in for a surprise, as Microsoft plans to end forum support for these older systems. Some Microsoft users have reacted very negatively, citing Microsoft’s earlier promise to support Windows 8.1 until 2023 and Windows...
Posted in: Technology News
July 31st, 2018 by admin
Learn About Customer Relationship Management Software (CRM) Customer relationship management (CRM) software offers a full suite of solutions together in one program that helps manage data. A great CRM program is able to manage email, create reports,...
Posted in: Technology News
July 31st, 2018 by admin
An IT manager’s work can be difficult at times. This is mostly because of the ever-dynamic nature of technology. There is always something new and better being developed every day. It is the work of the IT manager to know the best technology to use, one...
Posted in: Technology News
July 30th, 2018 by admin
Studies conducted by CareerBuilder Harris Poll in the US showed that at least 22 minutes a day are wasted by an average worker dealing with IT-related issues. According to the poll, the leading cause of time wasted in the workplace is related to cell...
Posted in: Technology News
July 27th, 2018 by admin
The All-New Surface Go: What You Need To Know There’s no shortage of gizmos and gadgets to choose from in today’s tech world, but not all are created equal, and some are exceptionally unique, like the new Microsoft Surface Go. The Surface Go is the tech...
Posted in: Technology News
July 26th, 2018 by admin
Ticketfly, the California-based ticketing service owned by Eventbrite, hit the headlines in late May, 2018 for shutting itself down in a move to protect user data following a perceived “cyber incident.” There’s no denying, this must have been tremendously...
Posted in: Technology News
July 24th, 2018 by admin
Security for your automobile is so important today due to the current rise in car theft. It is necessary to protect your transportation from this threat. Your car represents a hefty financial investment, not to mention that it provides transportation...
Posted in: Technology News
July 18th, 2018 by admin
Making the Most of Email Marketing Service Providers Email marketing provides businesses with the most direct line of communication for connecting with customers and turning leads into sales. It is also one of the most cost-effective marketing methods...
Posted in: Technology News
July 17th, 2018 by admin
New Consumer Privacy Act to Take Privacy Protection in California a Notch Higher No consumer really knows the exact amount of data that companies collect about them online at any particular time. It is nearly impossible to determine exactly what information...
Posted in: Technology News
July 16th, 2018 by admin
Want 7 Great Mobile Computing Tips? Mobile computing is now the new norm. We’re no longer tied to our desktops like we were years ago. Whether you’re traveling or running from meeting to meeting, your laptop and cloud computing can be your best friends....
Posted in: Technology News
July 13th, 2018 by admin
How Useful Are MSPs? Managed Service Providers in the field of Information Technology have a more critical role than other business organizations. There are important things to consider when it comes to IT, and these are: Reliable IT staff-able to conduct...
Posted in: Technology News, Managed IT Services
July 13th, 2018 by admin
Considering Working With An Email Marketing Solution To Help Grow Your Business? Email marketing plays a critical role in helping you to reach the right people and expand your client base, share important information with prospects and clients, and promote...
Posted in: Technology News
July 10th, 2018 by admin
Are You Prepared for Windows 7 End of Life? Windows 7 has been one of the most successful operating systems developed by Microsoft. Its resilience has been boosted by many conspiracies and controversies surrounding Windows 8. In fact, millions of organizations...
Posted in: Technology News
July 9th, 2018 by admin
Exactis Data Leak Reveals the Dangers of Less Efficient Security Measures around People’s Data The new data leak at Exactis, a marketing and data-aggregation firm based in Florida, presents a great many opportunities for cybercriminals to launch any number...
Posted in: Technology News
July 6th, 2018 by admin
ROI for Managed IT Services: Are You Reaping the Returns You Should Be? When’s the last time you measured the ROI for your managed IT services? No one needs to tell you how important technology is to your business – you live it and breathe it every day....
Posted in: Technology News, Managed IT Services
July 6th, 2018 by admin
Microsoft is considered a key leader in the enterprise software industry. Every year or so, Microsoft releases new products and services and makes updates to their existing software to keep up with the needs of their business users all around the world....
Posted in: Solutions
July 6th, 2018 by admin
If you are an avid user of Office 365 or have in some way expressed interest in Microsoft’s online environment, then you’re probably familiar with Yammer – the freemium enterprise social networking service that is used for private communication within...
Posted in: business services, Solutions
July 5th, 2018 by admin
Technology Assurance Group (TAG) aims to make its many members into better businesses by sharing vital business practices, training them in superior sales processes and customer care, and much more. 23 years ago, TOTLCOM’s Sam Bishop along with a few...
Posted in: TAG
July 5th, 2018 by admin
The concept of Code Signing SSL Certificates includes protecting users against phony software and assuring that the software is not infected with a virus. Most reputable companies require this certificate before accepting a product and using it. In today’s...
Posted in: business services, Solutions
July 4th, 2018 by admin
On July 4th we as Americans honor the formation of the union we call The United States of America. Whether enjoying the holiday at the beach; a backyard barbeque; watching a fireworks celebration in the city; working hard in the office or shop; or marching...
Posted in: Technology News
July 4th, 2018 by admin
Today’s smart IT Managed Service Providers & Telecom Providers are now offering both data and voice technology solutions and services. The telecommunications and technology landscape can be confusing, time-consuming, and unnecessarily expensive unless...
Posted in: Technology News, Managed IT Services
July 4th, 2018 by admin
The real questions here should be: “Why choose a one-man shop with less experience than a team of knowledgeable techs?” “Why pay more and get less?” “Why wonder how much you’ll pay for services rather than knowing what your costs will be?” The...
Posted in: Technology News, Managed IT Services
July 3rd, 2018 by admin
How Do You Know That You Can Trust Your Cloud Provider? 8 Important Questions You Should Ask Whatever industry your business may be in, chances are you’re using some form of cloud solution in your daily work life. From food service to retail and construction,...
Posted in: Technology News, Cloud Technologies
June 27th, 2018 by admin
The Top 5 Cybersecurity Risks Your Company Hasn’t Considered Exploring the leading cybersecurity threats facing business professionals today There’s no getting around the prevalence of cybercrime today; it’s happening more and more, all across the globe....
Posted in: Technology News, Network Security
June 27th, 2018 by admin
Technology Assurance Group - Making Members Better Through Industry-Leading Support And Education Technology Assurance Group (TAG) aims to make its many members into better businesses by sharing vital business practices, training them in superior sales...
Posted in: News
June 27th, 2018 by admin
Cybercrime is a serious and growing threat to modern businesses. Without up-to-date and layered security measures, successful hacks can compromise your important or sensitive data, and harm your systems. This results in costly downtime. Good firewalls...
Posted in: News, Network Security
June 25th, 2018 by admin
Managed IT Services & Technical Support Just like larger companies, your small or mid-sized business requires the right technology to operate efficiently and productively. But, as you become more dependent on your IT solutions and they become more...
Posted in: Technology News, Managed IT Services
June 25th, 2018 by admin
Cyber Hacks on DNA-Testing Companies Raise Fears about Genetic Data Privacy DNA-testing companies the latest to be targeted by cybercriminals Stories of businesses getting hacked by cybercriminals are pretty much par for the course nowadays. Increasingly,...
Posted in: Technology News
June 25th, 2018 by admin
There could not be a better team to work with than everyone here at TOTLCOM. I love it because no one lets us down, they work together and seriously take care of our customers. Additionally I love being part of this leadership team creating and sustaining...
Posted in: Management Team
June 25th, 2018 by admin
My passion is helping others get what they want and achieve what was probably otherwise beyond their reach. Over the years at TOTLCOM we’ve successfully developed a “family-like” work ethic. This work ethic that helps me achieve my passion and helps...
Posted in: Management Team
June 25th, 2018 by admin
Thank you for setting up our phone system. It is working great!...
Posted in: Management Team
June 24th, 2018 by admin
There’s No Doubt That You Need An IT Provider With Expertise In HIPAA & HITECH Why Is This? Maintaining the integrity of ePHI is a key element of compliance with HITECH and the HIPAA Security Rules, and the scale of these regulations is staggering....
June 24th, 2018 by admin
100% customer satisfaction is our standard, we strive to provide superior communications technology, and hire highly motivated and ethical individuals. At TOTLCOM, we like to keep our employees and customers with us for multiple years and build long-lasting...
Posted in: About TOTLCOM
June 24th, 2018 by admin
[caption id="attachment_1919" align="alignright" width="300"] Open door light and the resilient power of hope as a symbol of shinning rays of human aspiration concept escaping from a dark scene of destruction and disaster after a crisis.[/caption] Disaster,...
Posted in: Disaster Recovery
June 23rd, 2018 by admin
"Thank you for setting up our phone system. It is working great!"...
Posted in: FEEDBACK FROM OUR RAVING FANS THROUGHOUT CALIFORNIA
June 22nd, 2018 by admin
Cyberattacks in Atlanta likely to be the most damaging in US municipal history It was only this past March that the city of Atlanta was hit by a massive ransomware attack. However, city officials are claiming an additional $9.5 million dollars is required...
Posted in: Technology News
June 22nd, 2018 by admin
Medicine doctor hand working with modern computer interface as medical network concept We understand your need for ensuring patient confidentiality and we set ourselves apart from other telecommunications companies by making sure every single employee...
Posted in: Solutions, California Clients
June 21st, 2018 by admin
We understand your need for ensuring patient confidentiality and we set ourselves apart from other telecommunications companies by making sure every single employee is HIPAA Certified. We use third party training and testing to certify that each team...
Posted in: Solutions
June 20th, 2018 by admin
What Does This Mean For Your Business In Santa Cruz or Pajaro Valley? Our ribbon-cutting celebrating the merger of TOTLCOM and Totlcom Technologies was a huge success! This was a joint ribbon-cutting event hosted by the Pajaro Valley Chamber of Commerce...
Posted in: Articles & Insights
June 19th, 2018 by admin
Yam Jam – The Virtual Town Hall Experience That Brings Your Organization Together If you are an avid user of Office 365 or have in some way expressed interest in Microsoft’s online environment, then you’re probably familiar with Yammer – the freemium...
Posted in: Technology News
June 19th, 2018 by admin
Need a more reliable business telephone system? Reliable phone service is vital to your successful business operations. When your telephone service fails, your business shuts down. If you’re still using an antiquated business phone service, you can do...
Posted in: Business Telephones, Featured Services
June 19th, 2018 by admin
You may think that outsourcing your technology service will cost you more than hiring an in-house tech. But, this isn’t typically the case. Most small and mid-sized businesses no longer employ techs because they don’t want to pay the benefits and cover...
Posted in: Featured Services, Managed IT Services
June 19th, 2018 by admin
Properly securing your computer network is more critical than ever before. And it's definitely not something you should tackle on your own. Cybercrime is increasing exponentially, and the tactics hackers use are much more sophisticated than in years past....
Posted in: Featured Services, Network Security
June 19th, 2018 by admin
Running a business today is more complex and demanding than ever. Advances in technology have helped to increase your efficiencies and productivity, yet they have also increased your need for IT support. But don’t worry. TOTLCOM’s Help Desk professionals...
Posted in: Featured Services, Managed IT Services
June 19th, 2018 by admin
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Posted in: Webinars
June 19th, 2018 by admin
The only way to prevent work stoppages due to technical issues is to employ proactive monitoring, and preventive service and support. Otherwise, you'll end up dealing with computers that run slowly or shut down altogether. With 24 x 7 remote...
Posted in: Featured Services, Managed IT Services
June 19th, 2018 by admin
Your business needs a managed backup solution to ensure data is properly backed up and easily recoverable. No matter the reason for your data loss (a theft, malware, accidental deletion or any other disaster), you must keep working. And to do...
Posted in: Featured Services, Network Security
June 19th, 2018 by admin
If you use an hourly IT service to fix your computers, you’re wasting valuable time and money. Relying on techs who come in whenever they can, provide repairs, then leave may be setting you up for frustrating downtime that can hinder your productivity...
Posted in: Featured Services, Managed IT Services
June 17th, 2018 by admin
Microsoft is considered a key leader in the enterprise software industry. Every year or so, Microsoft releases new products and services and makes updates to their existing software to keep up with the needs of their business users all around the world....
Posted in: Technology News, Cloud Technologies
June 16th, 2018 by admin
Need a quick refresher or a complete introduction to one of the most popular small business accounting packages? Quickbooks is one of the top accounting solutions available to small businesses around the globe. However, many business professionals only...
Posted in: Technology News
June 12th, 2018 by admin
The concept of Code Signing SSL Certificates includes protecting users against phony software and assuring that the software is not infected with a virus. Most reputable companies require this certificate before accepting a product and using it. In today’s...
Posted in: Technology News
June 11th, 2018 by admin
From the word go, the term communication indicates that there is more than one party involved in the conversation. For there to be effective communication, both parties must understand what the other is saying. Communication in business is somewhat different...
Posted in: Technology News
June 11th, 2018 by admin
Technology Assurance Group (TAG) aims to make its many members into better businesses by sharing vital business practices, training them in superior sales processes and customer care, and much more. 23 years ago, TOTLCOM's Sam Bishop along a few other...
Posted in: TAG
June 11th, 2018 by admin
Technology Assurance Group (TAG) aims to make its many members into better businesses by sharing vital business practices, training them in superior sales processes and customer care, and much more. 23 years ago, TOTLCOM's Sam Bishop along a...
Posted in: TAG
June 8th, 2018 by admin
Tune into our complimentary GDPR training online. Watch our GDPR Training Video here. The rise of cybercrime has led to the increasing need for protecting data from these criminals. Countries all over the world are working incessantly towards finding...
Posted in: Technology News
June 6th, 2018 by admin
A Look at the Current Versions of Microsoft Office 365, Features, and Prices Business owners agree that Microsoft 365 is an indispensable product that they could not live without. It includes popular programs that people the world over have been using...
Posted in: Technology News
June 6th, 2018 by admin
You know that dream we’ve all had where we get up to speak in front of a large crowd only to realize we’re not wearing any clothes? Well, ignoring your network security can essentially make that dream an unfortunate reality. The difference is that instead...
Posted in: Solutions
June 5th, 2018 by admin
You know that dream we’ve all had where we get up to speak in front of a large crowd only to realize we’re not wearing any clothes? Well, ignoring your network security can essentially make that dream an unfortunate reality. The difference is that instead...
Posted in: Solutions
June 5th, 2018 by admin
When you sign a contract with TOTLCOM, an installation representative will guide you through every step of the process, from scheduling to initialization. We acquire the connection to the local and national carriers, activate the service, and coordinate...
Posted in: Installation Questions
June 5th, 2018 by admin
TOTLCOM organizes the entire installation process. The customer has to be on-site during the activation process and have their router, as well as the correct cable connection from the T1 to the router. TOTLCOM's experienced Account Executives will provide...
Posted in: Installation Questions
June 5th, 2018 by admin
TOTLCOM works directly with the carrier to make the installation process as quick and painless as possible. For most small and medium-sized business customers, the process will take 30-45 days, depending on the location of the installation. Our experienced...
Posted in: Installation Questions
June 5th, 2018 by admin
Yes. In some cases, if the customer's site is ready, the process can move more quickly. Ask one of our Service Representatives what you can do to make sure the process is as short as possible. ...
Posted in: Installation Questions
June 5th, 2018 by admin
TOTLCOM recognizes that small and medium-sized businesses often need their data connections to be on line as soon as possible. With some carriers, the installation process can proceed more quickly with an expedite order. This feature costs more up front,...
Posted in: Installation Questions
June 5th, 2018 by admin
A demarc is the door to your T1. The carrier will make a connection from its network to your physical location. It looks like a normal phone jack, and is where you "plug in" to the internet. ...
Posted in: Installation Questions
June 5th, 2018 by admin
A demarc is the main point of entry to the facility, which is determined by the carrier. That's where everything comes into the building. With a demarc extension, the carrier will extend the demarc from the point of entry to the customer's specified location....
Posted in: Installation Questions
June 5th, 2018 by admin
This cost varies with the carrier. Some carriers do it by the hour, others have a pre-set fee. It could also depend on whether the T1 is already installed, or if it is requested before the install. The carrier will add more fees if the line is already...
Posted in: Installation Questions
June 5th, 2018 by admin
No. If customers want an extension, they need to have it set up beforehand. ...
Posted in: Installation Questions
June 5th, 2018 by admin
MPOE stands for main point of entry. This is the same as the demarc. ...
Posted in: Installation Questions
June 5th, 2018 by admin
The carrier determines the MPOE. The customer does not have input in this process. This is the point of having a demarc extension. ...
Posted in: Installation Questions
June 5th, 2018 by admin
A smart jack is the same thing as a demarc. It is where you "plug in" to the Internet. ...
Posted in: Installation Questions
June 5th, 2018 by admin
Installation of a new T1 line typically takes 30-45 days. A TOTLCOM installation specialist will guide you every step of the way. TOTLCOM values transparency and accountability throughout the process. ...
Posted in: Installation Questions
June 5th, 2018 by admin
TOTLCOM works hard to get your business up and running as quickly as possible. Our installation specialists will get your order provisioned in the same business day. ...
Posted in: Installation Questions
June 5th, 2018 by admin
TOTLCOM believes in complete transparency throughout the ordering and installation processes. Our engineers will provide detailed notes and due dates for the various tasks so that you can keep abreast of the progress. Occasionally, a date may have to...
Posted in: Installation Questions
June 5th, 2018 by admin
TOTLCOM works to get you up and running as soon as possible. Our billing department will begin billing two days after we inform you that your system is ready for activation. ...
Posted in: Operations Questions
June 5th, 2018 by admin
TOTLCOM takes customer support seriously. We employ highly trained engineers to keep you up and running. Many problems can be resolved remotely, while some problems require a more in-depth approach. Our SLA details the specific customer service guarantees...
Posted in: Operations Questions
June 5th, 2018 by admin
TOTLCOM's Customer Care Specialists work hard to make your company's move as seamless as possible. They will make the necessary arrangements with your carrier to set up your service and get it connected at your new location. ...
Posted in: Operations Questions
June 5th, 2018 by admin
If at any time you choose to terminate your service with TOTLCOM, let us know 40 days prior to the final date on which you need access to your service. We'll handle the rest. ...
Posted in: Operations Questions
June 5th, 2018 by admin
If you are having difficulty with your TOTLCOM services, you can get the ball rolling quickly by opening a trouble ticket online. Point your browser to the TOTLCOM website, then click on Email Customer Support. Additionally, you can call one of our Customer...
Posted in: Customer Support Questions
June 5th, 2018 by admin
TOTLCOM offers our customers the opportunity to pay their bills two simple ways. 1. By Mail: TOTLCOM Attn: Accounts Receivable 65 Hangar Way Watsonville, CA 94026 2. By Phone: Contact one of our Customer Care Specialists at 1-800-300-5500. ...
Posted in: Billing Questions
June 5th, 2018 by admin
These acronyms refer to specific types of charges on your bill. MRC stands for Monthly Recurring Charge, and typically refers to the monthly payments you make for your services. NRC means Non-Recurring Charge, and is the money you pay initially for installation...
Posted in: Billing Questions
June 5th, 2018 by admin
A DID cost recovery fee is a government-mandated fee charged by all telecommunications providers to cover the cost of 911 service and various charges incurred by the provider. It is assessed at the same rate for each DID. ...
Posted in: Billing Questions
June 5th, 2018 by admin
If you need a copy of your invoice, simply call one of our Customer Care Specialists at (800) 300-5500 or Contact Us for assistance. ...
Posted in: Billing Questions
June 5th, 2018 by admin
Late fees are assessed to the billing cycle two months prior to the current billing cycle. Therefore, if your payment is late, the late fee will not appear until another billing cycle has passed. ...
Posted in: Billing Questions
June 5th, 2018 by admin
Your invoice charge includes your Monthly Recurring Charge (MRC) as well as any additional taxes, late fees or additional charges that may be assessed. ...
Posted in: Billing Questions
June 5th, 2018 by admin
Most of us work with programs like Dropbox, Google Docs, and Microsoft every day. But there are a wide range of great software-as-a-service (SaaS) and cloud-based programs that can improve efficiency. We’ve found 11 programs that are sure to be a crowd...
Posted in: Technology News
June 4th, 2018 by admin
Organizations continue to spend valuable budget on international and long distance calls. This white paper provides a sample return on investment (ROI) analysis for an enterprise with U.S. headquarters and several international locations, and shows how...
Posted in: White Papers
June 4th, 2018 by admin
oday's highly mobile teleworkers demand more secure access to more resources from more remote devices and platforms than ever before. Internet Protocol Security (IPSec) virtual private networks (VPNs) were originally developed over a decade ago to help...
Posted in: White Papers
June 4th, 2018 by admin
UC solutions offer organizations of all sizes a tremendous opportunity to reduce communication costs, enhance productivity, and increase employee mobility. But at the same time, UC solutions are significant, long-term investments that should be considered...
Posted in: White Papers
June 4th, 2018 by admin
The purpose of this paper is threefold: To expose some of the variability and associated weaknesses of competing products To arm evaluators with the means to further reveal similar differences and deficiencies To highlight why your organization's...
Posted in: White Papers
June 4th, 2018 by admin
Enterprises are rapidly adopting IP telephony for cost savings, productivity gains and business innovation. But delivering a high-quality voice service takes more than just buying the latest IP telephony equipment. Successfully deploying IP telephony...
Posted in: White Papers, Business Telephones
June 4th, 2018 by admin
Should IT/Security managers attempt to utilize coarse control capabilities currently at their disposal, blocking ports or entire protocols just to eliminate access to a handful of known bad applications? For that matter, will such an approach even work?...
Posted in: White Papers
June 4th, 2018 by admin
How can you effectively determine how much resolution is needed. In this white paper you will learn about the real specification you should focus on when designing an IP camera solution and how camera resolution and the lens field of view impact the final...
Posted in: White Papers
June 4th, 2018 by admin
Data backup that is reliable, easy and fast is only the beginning... Presented by: SonicWALL Network Security Backing up data from a desktop, laptop or server sounds simple enough. You just copy your data from your system to someplace else; a backup...
Posted in: White Papers
June 4th, 2018 by admin
Presented by: SonicWALL Network Security In the economic downturn, IT budgets are shrinking even as expectations of how technology can help the business are growing. To benefit their companies, IT managers optimize operations, cut costs, anticipate and...
Posted in: White Papers
June 4th, 2018 by admin
Network managers and business owners struggle with the ever-growing demands for more bandwidth on their networks. They typically buy more bandwidth to try to catch up to demand, but the cost, even with declining pricing for Internet connections in some...
Posted in: White Papers
June 4th, 2018 by admin
Smartphones and tablets are everywhere today-equally found in the hands of consumers or the enterprise community. But for all their apparent user-friendliness, these mobile devices can represent a significant threat to corporate data. IT departments need...
Posted in: White Papers
June 4th, 2018 by admin
Keeping mobile employees connected and productive—with all the productivity and convenience features of their desktop phones. Keeping mobile employees connected and productive—with all the productivity and convenience features of their desktop phones...
Posted in: White Papers
June 4th, 2018 by admin
Business communications thatare dynamic, blended, multimedia, mobile, efficient, intuitive, reflecting the changing nature of the business stage itself. The PC and telephone sit side by side on the desk, but in many organizations, the networks that...
Posted in: White Papers, Business Telephones
June 4th, 2018 by admin
Support remote and work-at-home users as truly integrated members of the team—at far less cost and carbon footprint. Support remote and work-at-home users as truly integrated members of the team—at far less cost and carbon footprint The regional distributor...
Posted in: White Papers, Business Telephones
June 4th, 2018 by admin
You don't need an office the size of a football field and heaps of complex equipment to launch your call center operations. Launching a Call Center <img class="alignright" src="" alt="Mobility Brochure" /> Big businesses establish...
Posted in: White Papers
June 4th, 2018 by admin
Converge applications and communication channels for superior collaboration and customer care. Office phones, cell phones, voice mail, email, videoconferencing, instant messaging and more… your organization has many ways to connect with employees, customers...
Posted in: White Papers
June 4th, 2018 by admin
The ability to transfer registration of an IP phone extension among local and remote devices—with portability of all associated features, preferences and privileges—can redefine the economics and productivity benefits of your business communications system....
Posted in: White Papers
June 4th, 2018 by admin
Presented by: Toshiba Telecommunication Systems Division SIP trunks are setting the stage for an all-IP environment where business communications can be dynamic, blended, multimedia, mobile, efficient and intuitive. Forward-thinking businesses have been...
Posted in: White Papers
June 4th, 2018 by admin
Presented by: Toshiba Telecommunication Systems Division The technology that has enabled large call centers for airlines, banks and governmental agencies is rapidly becoming available to the Small-to-Medium Business (SMB). Prices have dropped dramatically....
Posted in: White Papers
June 4th, 2018 by admin
Presented by: Yankee Group There are a number of reasons why VoIP has quickly become the newest, most promising and most dynamic voice communications technology within the telecommunications industry today. VoIP promises a vast array of cost-saving and...
Posted in: White Papers
June 4th, 2018 by admin
Presented by: Toshiba Telecommunication Systems Division Unified Messaging (UM) is an application that collects and displays a user's daily messages, e.g. voice, fax, email, etc. in one store, or location. This paper highlights Toshiba's Stratagy Enterprise...
Posted in: White Papers
May 30th, 2018 by admin
Cybercriminals are getting more fearless by the day and their crimes are getting more and more sophisticated. Cybercrimes are costing businesses and organizations billions of dollars each year. This has spawned a new generation of cybercrime fighters...
Posted in: Technology News
May 29th, 2018 by admin
In a day and time when everyone is being super careful not to click on suspicious links, there’s a new threat lurking. Just about every home and office have a router. It’s an inconspicuous piece of equipment that most of us rarely think about. And now,...
Posted in: Technology News
May 29th, 2018 by admin
When we think of Memorial Day, we have visions of parades, going to the beach, enjoying a picnic in the park, or gathering with family and friends for a barbeque. But, as most of us know, this is a special day to honor military members who made the ultimate...
Posted in: Technology News
May 25th, 2018 by admin
Succeeding in a non-profit organization in this day and time requires unique strategies. Technology is advancing at ever-increasing speeds and challenges even the best organizations on every level. The world has seemingly gone completely digital with...
Posted in: Technology News
May 24th, 2018 by admin
PowerPoint is an amazing, multi-faceted software program from Microsoft that allows users to create professional-looking slideshows. These presentations have evolved from being a novelty to an essential part of everyday business around the world. The...
Posted in: Technology News
May 24th, 2018 by admin
This Ransomware Survival Guide will help your employees master the skills to prevent downloading or linking to malicious ransomware threats. It will help them recognize phishing emails, malicious links and what to do when they find them. It will help...
Posted in: Technology News
May 21st, 2018 by admin
What Is It? What Do We Need To Know? What Should We Do? First step: Watch our training session on GDPR – Click Here If you don’t know what the GDPR is, and if you’re not ready for it, you’re going to get caught short because this is a legal deadline...
Posted in: Technology News
May 21st, 2018 by admin
Cyber breaches have become the norm across the United States and in many parts of the world. Regardless of the size of your company or your budget for security, your company could be at risk. This has caused rapid growth in the cybersecurity industry....
Posted in: Technology News
May 18th, 2018 by admin
Not-for-profit organizations frequently contend with the lack of time and money necessary to afford large IT investments that are critical for achieving efficiency in their operations. Those organizations that can afford these technologies constantly...
Posted in: Technology News
May 18th, 2018 by admin
Wireless networking has become a very important aspect of human life. The global marketplace has forced businesses to find new ways of reaching their customers in countries around the world. However, wireless networking isn’t just for business owners....
Posted in: Technology News
May 16th, 2018 by admin
Technology is constantly evolving, and so is its relevance. In the world today, technology is fast-becoming a human being’s best friend. Just think of the number of times that you rely on technology in a day’s time. Everyone, even the self-proclaimed...
Posted in: Technology News
May 16th, 2018 by admin
The recent announcement of the vulnerabilities found in the Intel, ARM, and AMD processors has sparked a new phishing campaign – not the good kind of fishing with bait and largemouth bass. Although, these hackers are using a particular kind of bait. ...
Posted in: Technology News
May 14th, 2018 by admin
The cost of downtime goes up exponentially when you’re waiting for an unresponsive IT company. So why bother? Try our responsive Help Desk instead. So much of the IT industry is dependent on time. How quickly an IT firm can respond to a problem, how...
Posted in: Technology News
May 11th, 2018 by admin
Struggling to communicate with Internet Carriers and finding the right service for your business needs is one of the biggest deterrents that people face when they’re trying to get High Speed Internet Access for their business. Unfortunately however,...
Posted in: business services
May 9th, 2018 by admin
If you don’t know what the GDPR is, and if you’re not ready for it, you’d better read on or watch our webinar on demand by clicking here. The General Data Protection Regulation goes into effect May 25, 2018. It’s a privacy law the European Union is enforcing...
Posted in: Technology News
May 8th, 2018 by admin
In the era of modern technology, effective database security is more important than ever. Your business stores a range of sensitive information (for clients and employees) all of which needs to be kept safe at all times. Should any of that data get exposed,...
Posted in: Technology News
May 4th, 2018 by admin
The Situation Ransomware is now one of the top security concerns for businesses and organizations of all sizes. The City of Atlanta was hit with a ransomware attack called SamSam in March, crippling some important departments like their court system,...
Posted in: Technology News
May 4th, 2018 by admin
You may think that your technical support and service costs will increase as your organization grows in size and scope. But this doesn’t have to be the case. Most small and mid-sized businesses no longer need to employ dedicated techs or pay for the benefits...
Posted in: Disaster Recovery, Technology News
May 4th, 2018 by admin
Got data? Then you’ve got needs – the need to make your data make sense. Microsoft Excel has amazing built-in magic tricks, and all it takes is just a few clicks! Information is important. Information is critical. Information is what keeps the world...
Posted in: Technology News
May 4th, 2018 by admin
Over the years there have been many versions of Windows such as Windows 8, Windows Vista, and Windows XP. Windows 10, the latest update from Microsoft, has many unique features that distinguish it from its predecessors. While the previous versions ran...
Posted in: Technology News
May 1st, 2018 by admin
NIST has recently released a quick start guide that outlines the procedures used to place test data on a mobile device by forensics experts during an investigation. In many criminal cases, the authorities can gain valuable information by examining smartphones,...
Posted in: Technology News
May 1st, 2018 by admin
The standard of next-generation telecommunication is no longer the future, but the present. You’re probably not using it, even though you should be, and you may have to wait. When casual conversations bring up speed, it’s inevitable we hear...
Posted in: Technology News
May 1st, 2018 by admin
Most business owners are cognizant of the prevalence of fraud in the digital world today. According to Experian’s Global Fraud and Identity Report 2018, almost three-quarters of businesses believe fraud is a growing concern, and nearly two-thirds reported...
Posted in: Technology News
April 24th, 2018 by admin
It's so often these days that hacks hit big-name companies that consumers are becoming numb to it. The latest to get hacked? Orbitz. The travel booking company recently announced that they may have been hacked, possibly compromising the personal information...
Posted in: business services
April 24th, 2018 by admin
Your company is busting at the seams. Staff is piled on top of each other. You’re growing, but the building isn’t. The time has come to move your office and your technology. Where do you begin? If you stick with us, we have it all sorted...
Posted in: Technology News
April 22nd, 2018 by admin
Orbitz has disclosed that a recent data breach could have exposed extensive information of up to 880,000 of their customers. It’s so often these days that hacks hit big-name companies that consumers are becoming numb to it. The latest to get hacked?...
Posted in: business services, Technology News
April 22nd, 2018 by admin
Your most valuable asset has nothing to do with information or data you store, but rather within your human resources departments – which may also be your greatest weakness. Cybercriminals don’t sleep. Nope. In fact, it’s when we sleep...
Posted in: Technology News
April 15th, 2018 by admin
So many big, expensive cyber attacks have taken place in the last few years that it’s hard to remember them all – when will we learn our lesson? Cyber attacks are common ground these days. There was the Chase Bank breach of 2014, which exposed...
Posted in: Technology News
April 15th, 2018 by admin
I love my Alexa. I don’t know what I’d do without it. Last year I decided to set it up for voice shopping. That way, when I come home from work, I can start cooking dinner, get the kids going on their homework, and tell Alexa what I want to...
Posted in: Technology News
April 15th, 2018 by admin
Believe it or not, the primary purpose of technology is to improve our lives. Making your tech work to increase productivity and efficiency is the ultimate goal of every CEO – so take your first step today! Technology can be fantastic! With...
Posted in: Technology News
April 15th, 2018 by admin
Google is the number-one search engine. It’s the one people go to when they have a question they need to be answered or are looking for a business to serve their particular needs. Google, like the terms Kleenex and Clorox, has become part...
Posted in: Technology News
April 15th, 2018 by admin
If You Want to Be First on Google Searches, Be Sure to Employ Best Practices for Mobile-First Indexing On March 26th, 2018, Google announced that after over 18 months of testing they will now begin migrating sites that follow best practices for their...
Posted in: Technology News
April 9th, 2018 by admin
“Jerry , Thank you for taking time out of your busy schedule and going the extra mile.”...
Posted in: FEEDBACK FROM OUR RAVING FANS THROUGHOUT CALIFORNIA
April 9th, 2018 by admin
“Awesome, you do a great job for us as always Shelly.”...
Posted in: FEEDBACK FROM OUR RAVING FANS THROUGHOUT CALIFORNIA
April 4th, 2018 by admin
You can’t afford technology interruptions and outages that slow down or shut down your business. Unless your technology is managed and maintained properly this is what you’ll be dealing with....
Posted in: Cloud Services
April 4th, 2018 by admin
Reliable phone service is vital to your successful business operations. When your telephone service fails, your business shuts down. If you’re still using an antiquated business phone service, you can do much better....
Posted in: Cloud Services
April 4th, 2018 by admin
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Posted in: Team
April 4th, 2018 by admin
Put Your Trust In A Total Technology Services Team....
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April 4th, 2018 by admin
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Posted in: Case Studies
April 4th, 2018 by admin
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Posted in: Case Studies
April 4th, 2018 by admin
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Posted in: Case Studies
April 4th, 2018 by admin
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Posted in: Case Studies
April 4th, 2018 by admin
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Posted in: Case Studies
April 4th, 2018 by admin
The TDS Group is a medium sized business in Northern California that supports financial remitting services for 300 school...
Posted in: Success Stories
April 4th, 2018 by admin
The law firm picked ShoreTel for its rich feature set but after Hurricane Katrina struck its Gulfport office, it was the IP telephony systems’ resilience......
Posted in: Success Stories
April 4th, 2018 by admin
After experiencing phone issues for days, one customer learned how quickly TOTLCOM can identify a root cause....
Posted in: Success Stories
April 4th, 2018 by admin
TOTLCOM IT professionals help companies like yours benefit from the high-impact business capabilities provided by the cloud....
Posted in: Cloud Services
March 17th, 2018 by admin
Have you ever contacted a support center and waited days for a response, only to get one that is not tailored to your needs? If you have and you're fed up with the waiting then let us introduce you to our Gold PARTNER Support. If you are one of many small-...
Posted in: Solutions
March 16th, 2018 by admin
Have you ever contacted a support center and waited days for a response, only to get one that is not tailored to your needs? If you have and you're fed up with the waiting then let us introduce you to our Gold PARTNER Support. If you are...
Posted in: Solutions
January 24th, 2018 by admin
Once again a hospital has been hit with ransomware, causing staff to rely on pens and paper to keep records and maintain patient care. On January 11 th , Indiana's Hancock Regional Hospital was infected with ransomware by an "unknown party" that has...
Posted in: News
January 8th, 2018 by admin
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Posted in: Articles & Insights
January 8th, 2018 by admin
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Posted in: Articles & Insights
January 8th, 2018 by admin
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Posted in: Articles & Insights
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