TOTLCOM Saves A World-Renown Wholesale Berry Distributer Over $4K A Month

October 18th, 2018 by admin

It all started with a dream 50 years ago. Tim Miyasaka formed a marketing and sales organization called Well-Pict Berries. He worked with independent growers and experienced marketing and sales professionals to make his dream come to fruition. Now Well-Pict Berries has their own proprietary, patented variety of berries. Today, with over 150 employees, Well-Pict Berries is a dominant force in the berry industry worldwide. CHALLENGES Although their berries are still the best, their IT system wasn't. They didn't have a solid backup solution and lacked the proper network configurations. They were using a virtual tape backup provided by a third-party. Well-Pict didn't want to call this business and instead contacted TOTLCOM to see if we could get their backups running properly again. OUR STRATEGY We corrected the configurations and provided them with timely and accurate advice on how to improve and maintain ongoing backups. Their backups now work perfectly. We also managed a project to upgrade their ERP software, as well as a number of side projects to facilitate modernization of their document scanning and payroll systems. While working on their network, we identified over $4,000 a month that Well-Pict could save on their telephone and internet services. Today we continue to provide them with ongoing advice on ways that they can reduce their overall IT and communications costs. We've leveraged a number of different technologies, including but not limited to:

• Citrix Terminal Services
• SD-WAN Technologies
• VOIP Phone System
• Microsoft Office Products
• AS400 Database Work and Mitigation
• eFileCabinet Document Management and Scanning
• Optix
• VMware
• Dell

THE RESULT Shari Nakano the "IT GIRL" at Well-Pict explains: "TOTLCOM has made life so easy for me. Before we called them, we had a tech who wasn't working out. I was left to manage the day-to-day backups even though I don't have any IT training – I'm just good with computers. Now, whenever there's a problem I can call TOTLCOM and quickly get things resolved. They are knowledgeable about our systems and office management software, and they are capable of handling a vast variety of issues for us. TOTLCOM goes above and beyond our expectations every time they help us. One example of this was on a Christmas Eve – We had some IT issues, and Michael came in and got us back online, working until 8:30 pm! He made sure we were up and running and everything was working correctly before he left. Sometimes I'm in the office as early as 5 am, and if I have an IT concern and call TOTLCOM, someone is always there to help me. This is the type of service they provide every time. I highly recommend the awesome team at TOTLCOM to other businesses here in Watsonville." Are there ways you can save money on your technology and communications costs? Contact us and we'll provide a complimentary assessment to find out.

Posted in: Case Studies, IT Services In California