May 23rd, 2023 by admin
A help desk is the first point of contact for customers and employees who need technical assistance or advice. It is a customer service function that offers support to users who are having issues with hardware, software, networks, or applications....
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Tags: communication, customer support, help desk
Posted in: Customer Support Questions
May 10th, 2023 by admin
Voice over Internet Protocol (VoIP) is a type of telephone system that uses the Internet to make and receive calls. It works by sending voice data over an IP network, such as the Internet, instead of through traditional analog lines or public switched...
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Tags: business phones, business solutions, communication, Solutions, voip
Posted in: Business Telephones