How can I open a trouble ticket?
June 5th, 2018 by admin
If you are having difficulty with your TOTLCOM services, you can get the ball rolling quickly by opening a trouble ticket online. Point your browser to the TOTLCOM website, then click on Email Customer Support. Additionally, you can call one of our Customer Care specialists at 1-800-300-5500. The specialists are trained to get you the answers you need. To help speed up the trouble ticket process, please make sure to include the following information:- Service address affected
- Local Contact name, number and access hours to site (this needs to be a contact at the location of the circuit.)
- Circuit ID
Posted in: Customer Support Questions
