Telecom Industry Articles from TOTLCOM

The Benefits of a Help Desk

May 23rd, 2023 by admin

Learn all about the importance of a help desk for your business

A help desk is the first point of contact for customers and employees who need technical assistance or advice. It is a customer service function that offers support to users who are having issues with hardware, software, networks, or applications....

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Posted in: Customer Support Questions

How can I open a trouble ticket?

June 5th, 2018 by admin

If you are having difficulty with your TOTLCOM services, you can get the ball rolling quickly by opening a trouble ticket online. Point your browser to the TOTLCOM website, then click on Email Customer Support. Additionally, you can call one of our Customer...

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Posted in: Customer Support Questions

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