May 23rd, 2023 by admin
A help desk is the first point of contact for customers and employees who need technical assistance or advice. It is a customer service function that offers support to users who are having issues with hardware, software, networks, or applications....
Posted in: Customer Support Questions
May 10th, 2023 by admin
Voice over Internet Protocol (VoIP) is a type of telephone system that uses the Internet to make and receive calls. It works by sending voice data over an IP network, such as the Internet, instead of through traditional analog lines or public switched...
Posted in: Business Telephones
February 28th, 2023 by admin
VoIP is an extremely cost-effective solution for businesses of all sizes. With VoIP, you can save on long-distance and international calling fees, as well as setup costs. It also integrates with your current telephone system, so there are no additional...
Posted in: Phone services, Solutions, Services, Managed IT Services
June 8th, 2022 by admin
Over the last two decades, the world of technology has been moving forward with leaps and bounds. This constant increase in the introduction of newer technologies has made significant changes in our personal and professional lives. One of the most...
Posted in: Solutions
April 12th, 2021 by admin
At TOTLCOM, we are always trying to improve our business operations, whether that is by offering better services and solutions to our customers or improving our in-house practices. Recently, we decided to switch from Tigerpaw to ConnectWise...
Posted in: Solutions, Services, Case Studies
March 3rd, 2021 by admin
We would like to introduce a company that we've worked with for a long time now, both using their services ourselves and recommending them as a solution to many of our other clients. They've been an excellent resource for us over the years. ...
Posted in: Solutions, Partners, Featured Services
July 16th, 2020 by admin
Remote working presents many unique challenges for businesses to overcome. One of the more critical challenges they have to surmount is figuring out how to send the office phone home with their employees. Since not every phone system can be adapted...
Posted in: Phone services, Business Telephones
July 6th, 2018 by admin
If you are an avid user of Office 365 or have in some way expressed interest in Microsoft’s online environment, then you’re probably familiar with Yammer – the freemium enterprise social networking service that is used for private communication within...
Posted in: business services, Solutions
September 21st, 2017 by admin
If it seems like everything is getting more complicated every day – you're not alone. We're seeing too many means of communication and a multitude of apps pushing their way into our daily lives. This certainly holds true for the...
Posted in: Solutions
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