5 Metrics Every Contact Center Manager Should Know
December 28th, 2017 by admin
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Posted in: Events
December 26th, 2017 by admin
After experiencing phone issues for days, one customer learned how quickly TOTLCOM can identify a root cause. Network outages and phone problems are always a business concern, but when they last for days, the cost to a company’s reputation and bottom...
Posted in: Success Stories
December 26th, 2017 by admin
The law firm picked ShoreTel for its rich feature set but after Hurricane Katrina struck its Gulfport office, it was the IP telephony systems’ resilience that proved its worth. The law firm of Balch & Bingham, established in Birmingham, AL, more...
Posted in: Success Stories
December 26th, 2017 by admin
The TDS Group is a medium sized business in Northern California that supports financial remitting services for 300 school districts in 46 states. The customer needed a phone system to support inbound/outbound call center functions with good call quality,...
Posted in: Success Stories
December 26th, 2017 by admin
The Challenge: Replace a 17-year-old Legacy Phone System TAIS was using a 17-year-old Legacy digital telephone system, which was in need of replacement. It was time to move to a new, pure IP system, and Toshiba's Telecommunication Systems Division (TSD)...
Posted in: Success Stories
December 26th, 2017 by admin
Fast-growing company MonaVie manufactures and markets nutritional beverages and supplements designed to help consumers promote healthier lifestyles and manage weight. Established in 2005, MonaVie is a fast-growing company that provides an extensive line...
Posted in: Success Stories
December 26th, 2017 by admin
The value of a single phone system was clear to PremierWest Bank, a fastgrowing community bank in Oregon and Northern California. "We had a mishmash of different phone systems at our branches," says Cameron Frasnelly, Network Manager at PremierWest Bank....
Posted in: Success Stories
December 26th, 2017 by admin
A public redevelopment agency revitalizes telephone productivity, simplifies business operations and improves customer service across the city, county and community by implementing a ShoreTel UC solution. The Sacramento Housing and Redevelopment Agency...
Posted in: Success Stories
December 26th, 2017 by admin
The Challenge: Replace a 17-year-old Legacy Phone System Recent education studies have proven what many parents and teachers already know: when parents get involved in their children's education, children do better in school. Such involvement largely...
Posted in: Success Stories
December 26th, 2017 by admin
Westside Regional Center rips out nightmare new phone system and replaces it with ShoreTel solutions to boost organizational productivity, cost savings, and peace of mind. Westside Regional Center of Culver City, California, has one mission: to help...
Posted in: Success Stories
December 26th, 2017 by admin
Brookhaven Memorial Hospital Medical Center is a 321-bed acute-care, voluntary not-for-profit community hospital. It is comprised of the main campus, two community multi-disciplinary health centers, and its expanded Hemodialysis Program, Home Health and...
Posted in: Success Stories
December 26th, 2017 by admin
ShoreTel offers the high availability and reliability healthcare organizations need, and improves overall productivity. Carson Tahoe Regional Healthcare is a progressive, technologically advanced healthcare leader in Northern Nevada. The three-story,...
Posted in: Success Stories
December 26th, 2017 by admin
ShoreTel reduces costs, improves productivity and customer service, and powers integrated Voice Response system. In early 2004, the superior courts in California branched off to become their own administrative entities, distinct from the counties. Because...
Posted in: Success Stories
December 20th, 2017 by admin
The following provides a glossary of terms and definitions that are commonly used in VoIP Solutions. We hope this will provide a good reference for you during your introduction to VoIP Phone Services. Please feel free to Contact Us if you think that important...
Posted in: Resources
December 20th, 2017 by admin
A California pest control company boosts call center efficiencies and secures continuous uptime with centrally managed VoIP and 20 percent savings with ShoreTel. Clark Pest Control is the largest family-owned pest control firm in the United States. They...
Posted in: Success Stories
December 20th, 2017 by admin
Oakland starts migration to IP Unified Communications with some of its city offices and plans to bring more online over the years. Oakland is one of California's most strategic locations for companies seeking to move goods and ideas over air, water,...
Posted in: Success Stories
December 20th, 2017 by admin
Self-Help Call Management Delivers Advanced Features to Non-Technical Users, Improving Member Services Bay Federal Credit Union is a full-service, not-for-profit financial cooperative based in Santa Cruz, CA. While "the customer is the boss" is an ideal...
Posted in: Success Stories
December 20th, 2017 by admin
Northern California real estate organization unleashes the power of ShoreTel to create a powerful on-demand office environment while saving $365,000 annually in labor costs. The Pacific Business Centers group of companies offers a wide range of on-demand...
Posted in: Success Stories
December 20th, 2017 by admin
ShoreTel IP Telephony System Improves Responsiveness, Saves Money, and Simplifies Telephone System Management Founded in 1859 in Adrian, MI, Adrian College is a private, coeducational college of liberal arts and sciences related to The United Methodist...
Posted in: Success Stories
December 20th, 2017 by admin
The business of regional banking has changed radically over the past decade. Market forces such as consolidation, regulation, varying workforce needs, new technologies, and increasingly demanding customers, have put pressure on banks to differentiate...
Posted in: Success Stories
December 20th, 2017 by admin
Working together, ShoreTel reseller, TOTLCOM, Inc. and ShoreTel provided Century 21 M&M and Associates with an integrated suite of applications on the distributed ShoreTel IP telephony system, including ShoreGear voice switches and ShorePhone IP phones....
Posted in: Success Stories
December 20th, 2017 by admin
Address-of-Record An address-of-record (AOR) is a SIP or SIPS URI that points to a domain with a location service that can map the URI to another URI where the user might be available. Typically, the location service is populated through registrations....
Posted in: Resources
December 20th, 2017 by admin
Analog audio signals Analog audio signals are used to transmit voice data over telephone lines. This is done by varying or modulating the frequency of sound waves to accurately reflect the pitch of the sound. The same technology is used for radio wave...
Posted in: Resources
December 6th, 2017 by admin
To address the growing concerns about IT security for our customers, we've partnered with SonicWall, a leader in advanced network security, secure remote access, and data protection. SonicWall provides next-generation firewalls and security solutions...
Posted in: Solutions
December 5th, 2017 by admin
To address the growing concerns about IT security for our customers, we've partnered with SonicWall, a leader in advanced network security, secure remote access, and data protection. SonicWall provides next-generation firewalls and security...
Posted in: Solutions
October 6th, 2017 by admin
As reported by CFO Magazine, $8 billion is lost annually to telecom billing errors. There are cost savings hiding in your contracts, and we have the expertise to audit, identify and help mitigate these costs on your behalf. TOTLCOM offers Telecom Bill...
Posted in: Solutions
October 5th, 2017 by admin
As reported by CFO Magazine, $8 billion is lost annually to telecom billing errors. There are cost savings hiding in your contracts, and we have the expertise to audit, identify and help mitigate these costs on your behalf. TOTLCOM offers...
Posted in: Solutions
September 22nd, 2017 by admin
If it seems like everything is getting more complicated every day – you're not alone. We're seeing too many means of communication and a multitude of apps pushing their way into our daily lives. This certainly holds true for the business world, where...
Posted in: Solutions
September 21st, 2017 by admin
If it seems like everything is getting more complicated every day – you're not alone. We're seeing too many means of communication and a multitude of apps pushing their way into our daily lives. This certainly holds true for the...
Posted in: Solutions
August 15th, 2017 by admin
Disaster, whether natural or accidental, can happen at any time and place. The effect on your business can be detrimental, and you could see loss of time, loss of data, and loss of business. You need to prepare now! With our BCZone as your backup &...
Posted in: Disaster Recovery
July 26th, 2017 by admin
At TOTLCOM Inc, we pride ourselves on offering the best customer service we can. And one of the services we offer on our website is a comprehensive and rich FAQ section that is packed with information on many topics. Being in the telecommunications world...
July 26th, 2017 by admin
At TOTLCOM Inc, we pride ourselves on offering the best customer service we can. And one of the services we offer on our website is a comprehensive and rich FAQ section that is packed with information on many topics. Being in the telecommunications world...
Posted in: Solutions
July 12th, 2017 by admin
TOTLCOM. is a full-service support IT Company based in the Old Sash Mill in Santa Cruz currently seeking an experienced Senior Systems Engineer. We work with commercial businesses, government agencies, and school districts throughout the Central and Silicon...
Posted in: Jobs
July 12th, 2017 by admin
TOTLCOM. is currently seeking an experienced Systems Administrator to join the team. We are the leading MSP Firm in Santa Cruz. We work with commercial businesses, government agencies and school districts throughout the Greater Central Coast, Silicon...
Posted in: Jobs
July 12th, 2017 by admin
TOTLCOM. is currently seeking an experienced Service Desk Engineer to join the team. We are the leading MSP Firm in Santa Cruz. We work with commercial businesses, government agencies and school districts throughout the Greater Central Coast, Silicon...
Posted in: Jobs
July 12th, 2017 by admin
LOCAL DISPATCH OPPORTUNITY - IMMEDIATE OPENING!! {company} is a full-service support IT Company currently seeking an experienced or qualified Dispatcher. We work with commercial businesses, government agencies, and school districts throughout North California,...
Posted in: Jobs
June 29th, 2017 by admin
f you're still using an old analog phone system that ties you to your desk, then you're not being as productive as you could be. For many offices, Voice over IP (VoIP) phones are proving to be a great solution for mobilizing employees and improving communications....
Posted in: Phone services
June 28th, 2017 by admin
If you're still using an old analog phone system that ties you to your desk, then you're not being as productive as you could be. For many offices, Voice over IP (VoIP) phones are proving to be a great solution for mobilizing employees and improving communications....
Posted in: Phone services
June 23rd, 2017 by admin
"SO GREATLY appreciated!!! Thank you to all of you for always providing OUTSTANDING service!"...
Posted in: FEEDBACK FROM OUR RAVING FANS THROUGHOUT CALIFORNIA
June 23rd, 2017 by admin
"We have always had great service from you guys. Hard to find nowadays."...
Posted in: FEEDBACK FROM OUR RAVING FANS THROUGHOUT CALIFORNIA
June 23rd, 2017 by admin
"The phones are working great so far. A lot more clarity and responsiveness than our other system!"...
Posted in: FEEDBACK FROM OUR RAVING FANS THROUGHOUT CALIFORNIA
June 7th, 2017 by admin
You've probably heard about the massive ransomware attack that caught tens of thousands of computers unaware. WannaCry/WCry 2.0 took the data of its victims hostage, demanding bitcoins as ransom. While we've seen attacks like this from other malicious...
Posted in: Solutions
June 6th, 2017 by admin
You've probably heard about the massive ransomware attack that caught tens of thousands of computers unaware. WannaCry/WCry 2.0 took the data of its victims hostage, demanding bitcoins as ransom. While we've seen attacks like this from other malicious...
April 16th, 2017 by admin
Over the past 30 years, most businesses have learned about the difficulties and high costs of setting up, maintaining, and upgrading on-site data storage systems. Data centers and servers are costly, requiring a larger IT infrastructure than many small...
Posted in: business services, Disaster Recovery
April 9th, 2017 by admin
“No problem at all – delay from you is like a microsecond. Very unlike what I am experiencing with Comcast (or frankly, ATT also).”...
Posted in: FEEDBACK FROM OUR RAVING FANS THROUGHOUT CALIFORNIA
April 6th, 2017 by admin
Small and medium-sized businesses often suffer from a lack of resources that can limit their IT investments and voice services. We believe that by taking advantage of the many Voice over IP (VoIP) services that we offer, you can raise your IT to an enterprise...
Posted in: Phone services, Solutions
April 5th, 2017 by admin
Small and medium-sized businesses often suffer from a lack of resources that can limit their IT investments and voice services. We believe that by taking advantage of the many Voice over IP (VoIP) services that we offer, you can raise your IT to an enterprise...
Posted in: Phone services, Solutions
March 2nd, 2017 by admin
When it comes to your IT needs, if you are part of our Gold Partner Support program, we do everything. Whether you need service, training, or help with your teleco issues, we are here to help. While a competitor might only offer priority queuing and...
Posted in: Solutions
March 2nd, 2017 by admin
When it comes to your IT needs, if you are part of our Gold Partner Support program, we do everything. Whether you need service, training, or help with your teleco issues, we are here to help. While a competitor might only offer priority queuing and no...
Posted in: Solutions
February 8th, 2017 by admin
Imagine this situation: Your building has been evacuated after a break-in. The police arrive, but don't have any information about the situation inside or around the building. Your video surveillance would be a great help, but it is only accessible in...
Posted in: Solutions
January 24th, 2017 by admin
Once again a hospital has been hit with ransomware, causing staff to rely on pens and paper to keep records and maintain patient care. On January 11 th , Indiana's Hancock Regional Hospital was infected with ransomware by an "unknown party" that has...
Posted in: News
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