Service Desk Engineer

July 12th, 2017 by admin

TOTLCOM. is currently seeking an experienced Service Desk Engineer to join the team. We are the leading MSP Firm in Santa Cruz. We work with commercial businesses, government agencies and school districts throughout the Greater Central Coast, Silicon Valley and Bay Area. We are seeking a well-organized person with excellent communication skills, both written and oral. We would like to hire someone with all of the following technical expertise, but don’t hold back if you don't have all of the skills – there will plenty of learning opportunities. Job Title: Level 1 – Service Desk Engineer Reports to: COO & Service Manager Position Responsibilities:
  • Knowledge of Windows 7/8/10 and Windows Server 2008/2012
  • Familiarity with Active Directory, Group Policy, TCP/IP networking and routing
  • Familiarity configuring email clients for access to Microsoft Exchange and Google Apps
  • Experience with anti-virus applications and network backup solutions
  • Builds, tests and controls hardware components
  • Install new software releases, system upgrades, evaluates and installs patches and resolves software related problems
  • Troubleshoots and resolves hardware and software-related problems
  • Knowledge of commonly-used concepts, best practices, and procedures
  • Ability to configure, maintain, and upgrade for all operating systems (Windows, Mac)
  • Familiarity with imaging technologies and disaster recovery
  • Experience in MSP software, configuring and monitoring through central management software
  • Ability to answer phones professionally
  • Ability to multi-task and respond quickly to changing priorities
  • Ability to prioritize and meet deadlines
  • Ability to handle confidential information in a professional manner
  • Professional verbal and written communication skills including the ability to communicate with all levels of clients
  • Experience with Remote Desktop Services is a plus
Educational Requirements:
  • AA, BS, or higher in Management Information Systems or similar
Skill Requirements:
  • Networking (printers, routers, modems, etc.)
  • Software Applications (Accounting, QuickBooks, CRM tools, Office Suite, Adobe, etc.)
  • Operating Systems (Windows, Linux, Mac)
  • Document client information, details regarding client issues, and timacking within our system
  • Will need to pass back ground check and live scan
  • Must provide clean driving record and insurance
  • Access to vehicle
  • Lift up to 50 pounds
Pay & Benefits:
  • Base + potential performance based monthly bonus
  • Medical
  • Dental reimbursement
  • Life
  • PTO
  • 401K matching
If interested, please go to

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