Telecom Industry Articles from TOTLCOM

TOTLCOM Has Been Award the Mitel Technical Excellence Badge

November 16th, 2023 by admin

A glass trophy with the Mitel Technical Excellence Badge on it

TOTLCOM is proud to announce that we have received Mitel's Technical Excellence badge! We are honored to be recognized by Mitel for our hard work and quality services. For those who don't know, the Technical Excellence badge is awarded to partners...

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Posted in: business services, About TOTLCOM, News

The Benefits of a Help Desk

May 23rd, 2023 by admin

Learn all about the importance of a help desk for your business

A help desk is the first point of contact for customers and employees who need technical assistance or advice. It is a customer service function that offers support to users who are having issues with hardware, software, networks, or applications....

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Posted in: Customer Support Questions

VoIP Benefits Your Business to Take it to the Next Level

February 28th, 2023 by admin

A woman working from home and talking on a phone

VoIP is an extremely cost-effective solution for businesses of all sizes. With VoIP, you can save on long-distance and international calling fees, as well as setup costs. It also integrates with your current telephone system, so there are no additional...

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Posted in: Phone services, Solutions, Services, Managed IT Services

Improving Our Processes to Better Serve Our Customers

April 12th, 2021 by admin

A businessman touching a CG brain shape with connected technology icons

At TOTLCOM, we are always trying to improve our business operations, whether that is by offering better services and solutions to our customers or improving our in-house practices. Recently, we decided to switch from Tigerpaw to ConnectWise...

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Posted in: Solutions, Services, Case Studies

Answering All Your Questions

July 26th, 2017 by admin

At TOTLCOM Inc, we pride ourselves on offering the best customer service we can. And one of the services we offer on our website is a comprehensive and rich FAQ section that is packed with information on many topics. Being in the telecommunications world...

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Posted in: Solutions, Resources

New Testimonials

November 11th, 2015 by admin

We love hearing what our customers think of our products and services. We strive to provide the best voice and data services around. Dr. H from Surgical Arts in Sacramento, Ca recently had some nice things to say. He said, "... you guys are awesome. I...

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Posted in: Testimonials

We’re going above and beyond for our clients. Our employees are HIPAA certified

August 12th, 2014 by admin

At TOTLCOM, Inc. we have made sure that our employees understand what the laws are with regards to patient security and privacy. With the variety of health care companies TOTLCOM, Inc. serves, we are choosing not to be a liability. Our employees have...

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Posted in: Solutions

Are you moving, adding, or changing something about your system? We won’t charge you.

July 13th, 2014 by admin

TOTLCOM’S Gold PARTNER Support plan keeps our customers happy. Why? Because anytime you want something done for your system, you can call us and you won’t get a bill for it. There is no charge on parts or labor for repairs and no costs for labor to...

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Posted in: business services


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