Telecom Industry Articles from TOTLCOM

Improve Employee Mobility with VoIP Solutions

February 15th, 2024 by admin

A remote worker taking notes during a phone call

Imagine Sarah, your star sales rep, sealing the deal from a cozy coffee shop, or David, the coding master, fixing bugs while eating breakfast in bed. VoIP liberates them from the confines of a physical office, allowing them to spread their wings...

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Posted in: Solutions

The Benefits of a Help Desk

May 23rd, 2023 by admin

Learn all about the importance of a help desk for your business

A help desk is the first point of contact for customers and employees who need technical assistance or advice. It is a customer service function that offers support to users who are having issues with hardware, software, networks, or applications....

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Posted in: Customer Support Questions

The Benefits of a VoIP Telephone System

May 10th, 2023 by admin

A woman smiling while wearing a VoIP headset

Voice over Internet Protocol (VoIP) is a type of telephone system that uses the Internet to make and receive calls. It works by sending voice data over an IP network, such as the Internet, instead of through traditional analog lines or public switched...

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Posted in: Business Telephones

VoIP Benefits Your Business to Take it to the Next Level

February 28th, 2023 by admin

A woman working from home and talking on a phone

VoIP is an extremely cost-effective solution for businesses of all sizes. With VoIP, you can save on long-distance and international calling fees, as well as setup costs. It also integrates with your current telephone system, so there are no additional...

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Posted in: Phone services, Solutions, Services, Managed IT Services

Get Amazing VoIP Backup and Disaster Recovery from TOTLCOM

June 8th, 2022 by admin

A woman using a tablet and digital lines are coming out of the tablet

Over the last two decades, the world of technology has been moving forward with leaps and bounds. This constant increase in the introduction of newer technologies has made significant changes in our personal and professional lives. One of the most...

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Posted in: Solutions

Improving Our Processes to Better Serve Our Customers

April 12th, 2021 by admin

A businessman touching a CG brain shape with connected technology icons

At TOTLCOM, we are always trying to improve our business operations, whether that is by offering better services and solutions to our customers or improving our in-house practices. Recently, we decided to switch from Tigerpaw to ConnectWise...

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Posted in: Solutions, Services, Case Studies

Introducing “Contact Them”, a Provider of Software That Makes Contact

March 3rd, 2021 by admin

A man in a dress shirt reaching out and pressing on a display in front of him that showing data and charts

We would like to introduce a company that we've worked with for a long time now, both using their services ourselves and recommending them as a solution to many of our other clients. They've been an excellent resource for us over the years. ...

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Posted in: Solutions, Partners, Featured Services

How VoIP Can Improve Your Remote Workforce

July 16th, 2020 by admin

A man working from home on his laptop while wearing a headset with a mic and taking notes

Remote working presents many unique challenges for businesses to overcome. One of the more critical challenges they have to surmount is figuring out how to send the office phone home with their employees. Since not every phone system can be adapted...

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Posted in: Phone services, Business Telephones

Yam Jam – The Virtual Town Hall Experience That Brings Your Organization Together

July 6th, 2018 by admin

Meeting

If you are an avid user of Office 365 or have in some way expressed interest in Microsoft’s online environment, then you’re probably familiar with Yammer – the freemium enterprise social networking service that is used for private communication within...

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Posted in: business services, Solutions

Fast & Easy ShoreTel Connect

September 21st, 2017 by admin

If it seems like everything is getting more complicated every day – you're not alone. We're seeing too many means of communication and a multitude of apps pushing their way into our daily lives. This certainly holds true for the...

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Posted in: Solutions


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