A Minor Change to a Data Network Caused Major Headaches for the Voice Network

December 26th, 2017 by admin

After experiencing phone issues for days, one customer learned how quickly TOTLCOM can identify a root cause. Network outages and phone problems are always a business concern, but when they last for days, the cost to a company’s reputation and bottom line grows exponentially. This was the recent challenge...

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Balch & Bingham LLP Sets a Good Precedent with ShoreTel Selection

December 26th, 2017 by admin

The law firm picked ShoreTel for its rich feature set but after Hurricane Katrina struck its Gulfport office, it was the IP telephony systems’ resilience that proved its worth. The law firm of Balch & Bingham, established in Birmingham, AL, more than 80 years ago, has seven offices spread across...

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TDS Group Experiences Higher Levels of Service with ShoreTel VoIP

December 26th, 2017 by admin

The TDS Group is a medium sized business in Northern California that supports financial remitting services for 300 school districts in 46 states. The customer needed a phone system to support inbound/outbound call center functions with good call quality, ease of use and economical deployment and maintenance...

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IPedge: From Beta to Live System—Toshiba Is Its Own Toughest Customer

December 26th, 2017 by admin

The Challenge: Replace a 17-year-old Legacy Phone System TAIS was using a 17-year-old Legacy digital telephone system, which was in need of replacement. It was time to move to a new, pure IP system, and Toshiba's Telecommunication Systems Division (TSD) was preparing to introduce the IPedge™. The timing...

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MonaVie Boosts Call Center Productivity and Savings with ShoreTel Enterprise Contact Center

December 26th, 2017 by admin

Fast-growing company MonaVie manufactures and markets nutritional beverages and supplements designed to help consumers promote healthier lifestyles and manage weight. Established in 2005, MonaVie is a fast-growing company that provides an extensive line of nutritional drinks, supplements and snacks...

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ShoreTel Displaces Cisco VoIP System at PremierWest Bank

December 26th, 2017 by admin

The value of a single phone system was clear to PremierWest Bank, a fastgrowing community bank in Oregon and Northern California. "We had a mishmash of different phone systems at our branches," says Cameron Frasnelly, Network Manager at PremierWest Bank. A single dial plan across PremierWest's 40 branches...

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ShoreTel Helps the Sacramento Housing and Redevelopment Agency Revitalize Service to Neighborhoods

December 26th, 2017 by admin

A public redevelopment agency revitalizes telephone productivity, simplifies business operations and improves customer service across the city, county and community by implementing a ShoreTel UC solution. The Sacramento Housing and Redevelopment Agency (SHRA) is a Joint Powers Authority created by the...

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Shoretel Phone Systems Makes The Grade At David Douglas School District

December 26th, 2017 by admin

The Challenge: Replace a 17-year-old Legacy Phone System Recent education studies have proven what many parents and teachers already know: when parents get involved in their children's education, children do better in school. Such involvement largely depends on direct communication between parents and...

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Westside Regional Center Displaces New System for ShoreTel's Brilliantly Simple Unified Solution

December 26th, 2017 by admin

Westside Regional Center rips out nightmare new phone system and replaces it with ShoreTel solutions to boost organizational productivity, cost savings, and peace of mind. Westside Regional Center of Culver City, California, has one mission: to help persons with developmental disabilities derive the...

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Brookhaven Memorial Saves More Than $400,000 The First Year With Toshiba VoIP System

December 26th, 2017 by admin

Brookhaven Memorial Hospital Medical Center is a 321-bed acute-care, voluntary not-for-profit community hospital. It is comprised of the main campus, two community multi-disciplinary health centers, and its expanded Hemodialysis Program, Home Health and Hospice/Bereavement Services, as well as an off-site...

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Progressive Medical Center Improves Communications Condition by Switching to ShoreTel

December 26th, 2017 by admin

ShoreTel offers the high availability and reliability healthcare organizations need, and improves overall productivity. Carson Tahoe Regional Healthcare is a progressive, technologically advanced healthcare leader in Northern Nevada. The three-story, 352,000 square foot facility at the heart of a spacious...

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Superior Court of California, County of Monterey, Makes the Switch to VoIP with ShoreTel

December 26th, 2017 by admin

ShoreTel reduces costs, improves productivity and customer service, and powers integrated Voice Response system. In early 2004, the superior courts in California branched off to become their own administrative entities, distinct from the counties. Because of this, the Superior Court of California, County...

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Clark Pest Control Discovers Better Communications and ROI with ShoreTel

December 20th, 2017 by admin

A California pest control company boosts call center efficiencies and secures continuous uptime with centrally managed VoIP and 20 percent savings with ShoreTel. Clark Pest Control is the largest family-owned pest control firm in the United States. They deliver progressive solutions and eco-friendly...

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City of Oakland Replaces PBX-Based Telephone System with IP Unified Communications Solution from ShoreTel

December 20th, 2017 by admin

Oakland starts migration to IP Unified Communications with some of its city offices and plans to bring more online over the years. Oakland is one of California's most strategic locations for companies seeking to move goods and ideas over air, water, land, or cyberspace. Oakland has a diverse mix of...

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ShoreTel's Distributed IP PBX Creates Countywide Voice System for Bay Federal Credit Union

December 20th, 2017 by admin

Self-Help Call Management Delivers Advanced Features to Non-Technical Users, Improving Member Services Bay Federal Credit Union is a full-service, not-for-profit financial cooperative based in Santa Cruz, CA. While "the customer is the boss" is an ideal that most companies never come close to achieving,...

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Pacific Business Centers Deploys ShoreTel for Extensive Cost Savings and Efficiencies

December 20th, 2017 by admin

Northern California real estate organization unleashes the power of ShoreTel to create a powerful on-demand office environment while saving $365,000 annually in labor costs. The Pacific Business Centers group of companies offers a wide range of on-demand offices in a shared infrastructure environment....

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Adrian College Graduates to a Unified Communications Solution and Chooses ShoreTel

December 20th, 2017 by admin

ShoreTel IP Telephony System Improves Responsiveness, Saves Money, and Simplifies Telephone System Management Founded in 1859 in Adrian, MI, Adrian College is a private, coeducational college of liberal arts and sciences related to The United Methodist Church. With 1,250 students, it is a traditional...

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ShoreTel Delivers Savings 1st Security Bank Can Count On

December 20th, 2017 by admin

The business of regional banking has changed radically over the past decade. Market forces such as consolidation, regulation, varying workforce needs, new technologies, and increasingly demanding customers, have put pressure on banks to differentiate and create more compelling value. For 1st Security...

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TOTLCOM Helps Century 21 Boost Bottom Line

December 20th, 2017 by admin

Working together, ShoreTel reseller, TOTLCOM, Inc. and ShoreTel provided Century 21 M&M and Associates with an integrated suite of applications on the distributed ShoreTel IP telephony system, including ShoreGear voice switches and ShorePhone IP phones. Challenge Century 21 M&M and Associates...

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