What sort of installation support do you provide?

June 5th, 2018 by admin

When you sign a contract with TOTLCOM, an installation representative will guide you through every step of the process, from scheduling to initialization. We acquire the connection to the local and national carriers, activate the service, and coordinate service personnel. Additionally, we will provide...

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Posted in: Uncategorized, Installation Questions

What is the extent of my role and participation in the activation?

June 5th, 2018 by admin

TOTLCOM organizes the entire installation process. The customer has to be on-site during the activation process and have their router, as well as the correct cable connection from the T1 to the router. TOTLCOM's experienced Account Executives will provide the correct equipment during the initial order...

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Posted in: Uncategorized, Installation Questions

How long does the installation process usually take?

June 5th, 2018 by admin

TOTLCOM works directly with the carrier to make the installation process as quick and painless as possible. For most small and medium-sized business customers, the process will take 30-45 days, depending on the location of the installation. Our experienced service and installation team will guide you...

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Posted in: Uncategorized, Installation Questions

I need my access sooner. Can the installation finish before the 30 to 45 business day interval without an expedite?

June 5th, 2018 by admin

Yes. In some cases, if the customer's site is ready, the process can move more quickly. Ask one of our Service Representatives what you can do to make sure the process is as short as possible. ...

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Posted in: Uncategorized, Installation Questions

What is an expedite?

June 5th, 2018 by admin

TOTLCOM recognizes that small and medium-sized businesses often need their data connections to be on line as soon as possible. With some carriers, the installation process can proceed more quickly with an expedite order. This feature costs more up front, but results in a shorter installation process....

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Posted in: Uncategorized, Installation Questions

What is a demarc (demarcation)?

June 5th, 2018 by admin

A demarc is the door to your T1. The carrier will make a connection from its network to your physical location. It looks like a normal phone jack, and is where you "plug in" to the internet. ...

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Posted in: Uncategorized, Installation Questions

What is a demarc extension?

June 5th, 2018 by admin

A demarc is the main point of entry to the facility, which is determined by the carrier. That's where everything comes into the building. With a demarc extension, the carrier will extend the demarc from the point of entry to the customer's specified location. ...

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Posted in: Uncategorized, Installation Questions

What is the cost of a demarc extension?

June 5th, 2018 by admin

This cost varies with the carrier. Some carriers do it by the hour, others have a pre-set fee. It could also depend on whether the T1 is already installed, or if it is requested before the install. The carrier will add more fees if the line is already installed, so be sure to specify where you want to...

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Posted in: Uncategorized, Installation Questions

Can we have the LEC extend the demarc while onsite for the installation and it not be on the order?

June 5th, 2018 by admin

No. If customers want an extension, they need to have it set up beforehand. ...

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Posted in: Uncategorized, Installation Questions

What is the MPOE?

June 5th, 2018 by admin

MPOE stands for main point of entry. This is the same as the demarc. ...

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Posted in: Uncategorized, Installation Questions

Who determines the MPOE?

June 5th, 2018 by admin

The carrier determines the MPOE. The customer does not have input in this process. This is the point of having a demarc extension. ...

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Posted in: Uncategorized, Installation Questions

What is a smart jack?

June 5th, 2018 by admin

A smart jack is the same thing as a demarc. It is where you "plug in" to the Internet. ...

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Posted in: Uncategorized, Installation Questions

How long will installation take?

June 5th, 2018 by admin

Installation of a new T1 line typically takes 30-45 days. A TOTLCOM installation specialist will guide you every step of the way. TOTLCOM values transparency and accountability throughout the process. ...

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Posted in: Uncategorized, Installation Questions

How fast can I get my order provisioned?

June 5th, 2018 by admin

TOTLCOM works hard to get your business up and running as quickly as possible. Our installation specialists will get your order provisioned in the same business day. ...

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Posted in: Uncategorized, Installation Questions

Why do the dates on the tasks keep changing?

June 5th, 2018 by admin

TOTLCOM believes in complete transparency throughout the ordering and installation processes. Our engineers will provide detailed notes and due dates for the various tasks so that you can keep abreast of the progress. Occasionally, a date may have to be moved back to accommodate a carrier's schedule....

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Posted in: Uncategorized, Installation Questions


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