What are my options to pay my bill?

June 5th, 2018 by admin

TOTLCOM offers our customers the opportunity to pay their bills two simple ways. 1. By Mail: TOTLCOM Attn: Accounts Receivable 65 Hangar Way Watsonville, CA 94026 2. By Phone: Contact one of our Customer Care Specialists at 1-800-300-5500. ...

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Posted in: Uncategorized, Billing Questions

What is MRC? What is NRC?

June 5th, 2018 by admin

These acronyms refer to specific types of charges on your bill. MRC stands for Monthly Recurring Charge, and typically refers to the monthly payments you make for your services. NRC means Non-Recurring Charge, and is the money you pay initially for installation and initialization services. ...

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Posted in: Uncategorized, Billing Questions

What is a DID cost recovery fee?

June 5th, 2018 by admin

A DID cost recovery fee is a government-mandated fee charged by all telecommunications providers to cover the cost of 911 service and various charges incurred by the provider. It is assessed at the same rate for each DID. ...

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Posted in: Uncategorized, Billing Questions

How can I get a copy of my invoice?

June 5th, 2018 by admin

If you need a copy of your invoice, simply call one of our Customer Care Specialists at (800) 300-5500 or Contact Us for assistance. ...

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Posted in: Uncategorized, Billing Questions

How are late fees assessed?

June 5th, 2018 by admin

Late fees are assessed to the billing cycle two months prior to the current billing cycle. Therefore, if your payment is late, the late fee will not appear until another billing cycle has passed. ...

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Posted in: Uncategorized, Billing Questions

Why isn't my invoice charge equal to my MRC?

June 5th, 2018 by admin

Your invoice charge includes your Monthly Recurring Charge (MRC) as well as any additional taxes, late fees or additional charges that may be assessed. ...

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Posted in: Uncategorized, Billing Questions


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