Have You Made Up Your Mind Regarding Your 2019 Technology Plan?

December 31st, 2018 by admin

December 31st is Make Up Your Mind Day As New Year’s Eve approaches, it’s time to remember its other name: Make Up Your Mind Day. As the last day of the business year for most companies, it’s also a vital point for putting your plans for the next year into action. Unfortunately, creating a business technology...

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Homeland Security Has Some Great Cybersecurity Resources

December 27th, 2018 by admin

If you own or manage a small business, you’re undoubtedly concerned about how to keep your customers’ personal and your business’ proprietary and financial information secure. While you may not think that you have much to steal, since you are a small operation, a cyber thief misappropriating your customers’...

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What Is The Difference Between Help Desk Services & Desktop Computer Support?

December 21st, 2018 by admin

In searching for the ideal outsourced IT support company for your business, you may have come across some technical terms and phrases. Many of them are probably phrases you’ve heard before; however, you may not be sure of their precise technical meaning within the IT space. While there are general and...

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10 Tips To Guard Against SamSam Ransomware

December 20th, 2018 by admin

In July 2018, an article published by Naked Security stated that SamSam, one of the latest ransomware threats, has been one of the most costly and dangerous attacks in history. SamSam leeched at least $6 million from unwitting victims, some of which were well-known businesses and government operations....

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Why Business Must Have A Security Focused IT Consulting Company

December 19th, 2018 by admin

When you are choosing the best IT consulting for your business, it is critical that you find a company that is extremely focused on all of the elements of security that can be a threat. Many of the best IT consulting companies go the extra mile for their clients by acting as a Managed Security Services...

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10 Important Tips For Meeting Accessibility Standards With Email

December 17th, 2018 by admin

When you launch an email campaign, you want your message to be read and understood by as many people as possible, and one way to do that is by making your emails accessible to people with disabilities. Those with visual, cognitive, auditory, or mobility impairments have special needs that can be addressed...

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Happy Wright Brothers Day – December 17

December 17th, 2018 by admin

On December 17, 1903, Orville and Wilbur Wright made the first successful flight in a mechanically propelled airplane. To celebrate the accomplishment and commemorate the achievements of the brave brothers, December 17 became Wright Brothers Day by a 1959 Presidential Proclamation. Wright Brothers Day...

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6.8M Facebook Users Hit By New Photo Bug

December 14th, 2018 by admin

Facebook has just announced that a Photo API bug gave app developers access to user photos outside of the scope intended for 5.6 million users. This includes granting apps access to Facebook Stories, Marketplace photos, and photos that were uploaded but not shared. The bug was in effect from September...

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What’s The Difference Between Computer Repair and Network Computer Services?

December 14th, 2018 by admin

The fundamental difference between computer repair and network computer services is that computer repair is a very reactive concept. Something breaks, you call your trusted technician and they make the fix — and bill you for time and materials while your staff members wait for their technical problems...

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Sextortion Scam Pretending To Come From Your Hacked Email Account

December 14th, 2018 by admin

A recent sextortion scheme highlights the vulnerability users face when their data is stolen and used against them. The widespread threat made it seem as though a hacker had compromising video of a victim taken while visiting adult pornographic websites. The scammers threatened to release the video unless...

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What Are The Top Tech Events in 2019?

December 13th, 2018 by admin

Attending the top tech events in 2019 is mandatory for managed IT service companies. While it may be impossible to stay ahead of cybercrime, IT professionals should invest time and money to stay proactive to help their clients plan for unidentified threats. Keynote speakers at these top teach events...

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Should Your Business Upgrade Your Website To WordPress 5.0?

December 12th, 2018 by admin

WordPress 5.0 was just released to the public on December 6, 2018. According to WordPress’ blog, this new version of the go-to platform for small business websites and blogs will “revolutionize content editing with the introduction of a new block editor and block editor-compatible default theme Twenty...

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Are Your Employees Your Largest Cybersecurity Risk?

December 12th, 2018 by admin

Regardless of the money businesses invest in cybersecurity, technology is only part of the cybersecurity puzzle. Regardless of new hardware, updated software and the best IT support team, cybersecurity is an ongoing commitment. Cybersecurity must be on the minds of every employee every hour of every...

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Cape Cod Community College Hit With $800,000 Phishing Attack

December 11th, 2018 by admin

Hackers Know How to Steal Money Anonymously In West Barnstable, Massachusetts, Cape Cod Community College recently fell victim to a phishing scam that resulted in the school losing more than $800,000. The money was taken out of the school’s bank accounts. While this kind of scam is common these days,...

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Happy National App Day: December 11th

December 11th, 2018 by admin

Even though the word App is relatively new, it has become popular in everyday terminology as its uses have changed lives in the modern world. Almost all mobile phones are now smartphones, so even those individuals who were apprehensive about using new technology now use apps on a daily basis. That is...

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How Does Managed IT Services Save You Time & Money?

December 10th, 2018 by admin

Anyone who owns or runs a business knows that there is always more work that could be done, and there are almost endless ways to improve or help the business. Running a business is a full-time enterprise, and a good leader will need to learn how to be efficient to meet the company’s goals. The bottom...

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Important FBI/DHS Warning: Update On FBI and DHS Warning: SamSam Ransomware

December 7th, 2018 by admin

The Department of Homeland Security and the Federal Bureau of Investigation issued a critical alert Dec. 3, warning users about SamSam ransomware and providing details on what system vulnerabilities permit the pernicious product to be deployed. According to the alert, which came from the DHS’s National...

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What Are The Top eCommerce Platforms Going Into 2019

December 6th, 2018 by admin

ECommerce platforms are one of the fastest growing trends in business. They allow you to create an online presence where you can display your products, interact with the consumer, handle transactions, and finalize sales all on one convenient platform. You don’t have to maintain a storefront or purchase...

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FTC Issues Warning After Marriott Data Breach

December 6th, 2018 by admin

In late 2018, the Federal Trade Commission (FTC) issued a stark warning about a massive data breach at a Marriott chain that exposed the records of 500 million people. The latest major corporate breach reinforces the need for companies to invest in multilayered security protocols that protect networks,...

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Threat Advisory: SamSam Ransomware

December 6th, 2018 by admin

SamSam Ransomware is becoming a massive problem for multiple industries across the United States. In fact, the problem is so big that The Department of Homeland Security, (DHS), National Cybersecurity and Communications Integration Center, (NCCIC), and the Federal Bureau of Investigation, (FBI), have...

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The Guide To Increasing Labor Efficiencies With Managed IT Services

December 5th, 2018 by admin

Efficiency is one of the most challenging objectives for most companies to achieve. To be efficient, a firm needs to focus on optimizing limited resources to achieve the best results possible at the lowest cost. As you probably know from experience, this is far easier said than done. To boost efficiency,...

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What Are the Best Free Video Editors Available?

December 5th, 2018 by admin

In order to become a successful business, it has become increasingly crucial to maximize online content for current and potential customers and clients. One way to do this is with video. Unfortunately, many business owners and marketing managers stay away from video because they think it’s too difficult...

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Tech Tips: Top 10 Free Windows Utilities

December 4th, 2018 by admin

Windows users need their computers to do many different things. While the operating system has lots of built-in functionality, sometimes it can’t do everything it needs to. Fortunately, there are thousands of utility programs designed to simplify tasks and make work easier to manage. Whether you’re...

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If You Don’t Think Cybersecurity Is Crucial – Listen To This

December 4th, 2018 by admin

Small and mid-sized companies have a tendency to operate under the assumption that hackers target only more extensive operations. There’s a simple logic to that misconception that these criminals instigate cyber breaches that reap the highest possible reward. Nothing could be further from the truth....

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DHS/FBI Issue Critical Alert: SamSam Ransomware

December 4th, 2018 by admin

The FBI and Department of Homeland Security (DHS) have issued a vital ransomware alert for the SamSam ransomware also known as MSIL/Samas.A. The FBI and DHS alert, issued on November 3rd, 2018 describes how hackers armed with SamSam ransomware have targeted multiple industries, including some within...

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Marriott Data Breach: What You Need To Know

December 3rd, 2018 by admin

Heads up if you’ve stayed or made reservations at a Marriott or Starwood property over the last decade. A major security issue was just announced and the scope of the problem is actually quite astonishing. Here’s what you need to know about the Marriott International data breach. What is the Marriott...

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Marriott 500 Million Person Data Breach (Questions/Answers)

November 30th, 2018 by admin

How Marriott Got Caught In A 500-Million Person Data Breach Were You Affected? (Your Questions Answered) What Do We Need To Know About The Marriott Breach? Another big corporation got hooked. This time it was Marriott International. They just revealed that their Starwood reservations database of 500...

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2019 Cyber Security Guide: Emerging And Enhanced Threats

November 30th, 2018 by admin

In Part 1 and Part 2 of the 2019 Cyber Security planning series, we looked at the evolution of technology and the future of cybersecurity defense systems. There has been a steady evolution of defense options to curtail the rising efforts to commit cybercrimes. In this segment, we look at emerging and...

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California Consumer Privacy Act vs. GDPR

November 28th, 2018 by admin

California’s recently passed privacy law, coming on the heels of similar regulations issued by the European Union, makes it imperative that businesses have clear policies and procedures for collecting, storing and using personal information. The California Consumer Privacy Act (CCPA), passed in May...

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6 Tips To Ensure Third-Party Security

November 27th, 2018 by admin

Businesses of all types and sizes today must navigate a complex matrix of vendors and partners. In many cases, there is frequent sharing of data, including sensitive and proprietary information, that could be problematic if hacked or stolen. The advent of new technologies, including the Internet of...

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Are You Missing Out on Important Tax Credits?

November 26th, 2018 by admin

Running a business is an expensive proposition, and it only starts with paying your vendors and employees. The tax codes can be a quagmire of confusion for many business owners, especially when it comes to more complex concepts such as the depreciation laws around technology. The good news is that there...

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Microsoft Excel’s Social Media Calendar

November 26th, 2018 by admin

We all know that social media can play a significant role in marketing your product. In the world today, more people are getting hooked up to social media meaning that the market is shifting in that direction. Social media calendar is, therefore, able to help you understand your audience’s preference....

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Top Data Breaches In The First Half Of November 2018

November 24th, 2018 by admin

Data breaches never fail to stay at the top of news headlines, and these are news headlines that should be highly regarded if you are a business owner. According to the ID Theft Center, there were at least 1,579 breaches, which was a 44.7 percent increase from the year before. A Look at Early November...

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4 Tips: Effectively Communicate With Remote Workers [Infographic]

November 23rd, 2018 by admin

An unprecedented number of businesses now employ a remote workforce. In fact, according to a 2018 study, 63 percent of companies have remote workers. Unfortunately, of these companies, approximately 70 percent do not have a remote worker policy. Without a policy in place, many businesses are faced with...

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What Is Small Business Saturday? (November 24th, 2018)

November 23rd, 2018 by admin

How do you usually shop when you need something like a gift for a friend, a new pair of shoes, or a bike for your son or daughter? Today more than ever before, Americans make a beeline for the computer or a big box store when it comes to getting through their shopping list. And it’s not just clothes,...

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Don’t Let a Disaster Destroy Your Holidays

November 21st, 2018 by admin

The festive season is fast approaching, and it is a well-deserved opportunity to celebrate with friends and family. However, the joy of the holidays can quickly turn tragic if you are not careful. Emergency rooms visits and the number of calls to first responders see a sharp increase during the final...

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Can 4G LTE and WiFI Benefit School Districts Inside and Beyond the Classroom?

November 20th, 2018 by admin

As individuals, we’ve been using 4G LTE to connect to the internet for years. 4G LTE can benefit all school districts, and it is a particularly good choice for districts with schools in a wide or rural geographic area. It also offers a type of flexibility that wired connectivity doesn’t have. But how...

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How You Can Celebrate Entrepreneurs’ Day in 2018?

November 20th, 2018 by admin

Look around you. Your desk lamp, your headphones, that smartphone in your hands — everything you own and use daily was created in the mind of an entrepreneur. Sure, it may be mass-produced now, but at one time, every item in existence had to be thought up, created, and marketed for the very first time....

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Will The New Apple iPad Replace Small Business Computers?

November 19th, 2018 by admin

Did you know that the new iPad Pro sports more powerful features than most entry-level laptops in stores today? Yes, the iPad is powerful but can it replace a computer? Is the iPad a tablet or a computer? This is a question that has been asked repeatedly since the iPad Pro was first released in 2015....

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Microsoft Search in 365 is Personalized for Your Business

November 16th, 2018 by admin

If your business uses Microsoft 365, you know how difficult it can be to locate information amongst many different programs and applications on your computer network, your devices, and any other place you may be working from. But what if there was a way to access the information you need as quickly as...

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7 Reasons Teachers Need Office 365

November 15th, 2018 by admin

Teachers are always striving to provide the best education possible for their students while often operating within strict budget constraints. Office 365 provides an abundance of technology that is often free for educators. There are several reasons why teachers should use Office 365 in their classrooms....

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Want The IRS To Pay For Your New Technology?

November 14th, 2018 by admin

What would be the one thing better than getting your hands on the new hardware, software, or office furniture you’ve had your eye on? How about getting new technology as a tax write-off? Awesome, right? Especially since technology tends to be as expensive as it is necessary. Register for our special...

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How to Use Designer in Microsoft PowerPoint

November 14th, 2018 by admin

Many users have found that Office 365 PowerPoint is much easier to use than previous iterations of Microsoft PowerPoint. This application features tools like Designer that take advantage of Microsoft’s cloud technology and machine learning techniques for processing pictures and choosing a suitable layout...

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4 Tech Outsourcing Chores Successful Businesses Are Delegating

November 12th, 2018 by admin

It wasn’t long ago; most businesses believed outsourcing their IT was unnecessary. They could easily hire an individual, with some basic technical knowledge, to cover the day-to-day operations in-house. However, those chores have changed. With increased security threats, stiffer government regulations,...

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Why is my Windows 10 Pro Deactivating?

November 11th, 2018 by admin

If you are experiencing problems with your Windows 10 Pro operating system, you are not alone. Thousands of users from the US, Japan, and South Korea flooded tech message boards late this week with complaints that their legitimately purchased software was deactivating itself. What Exactly Happened?...

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Happy Birthday USMC

November 10th, 2018 by admin

Every year, the United States Marine Corps Birthday is celebrated with a cake-cutting ceremony and a traditional ball on November 10th. This event celebrates the establishment of the Continental Marines on November 10th, 1775. Many Marines have become to view November 10th, the birthday of the United...

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Thank You Veterans!

November 9th, 2018 by admin

World War I officially ended on June 28, 1919, when the Treaty of Versailles was signed. However, fighting ended seven months earlier due to an armistice on the 11th hour of the 11th day of the 11th month. For that reason, November 11, 1918, is generally regarded as the end of “the war to end all wars.”...

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Mobile Note Taking With Microsoft OneNote

November 6th, 2018 by admin

If you are new to Microsoft OneNote, let me say it provides a unique way to collect and review all your useful “bits” of information, whether you are at home, in the office or on the move. You can collect a range of different information. You can access your data on various devices. You can share your...

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Everything You Need To Know Before You Install A VoIP Phone System

November 5th, 2018 by admin

Phone systems might not be the most exciting entity, but they are a necessity for almost every business. Unfortunately, many business owners have dealt with phone system failures and the inevitable fallout that occurs when a major line of communications is down. With this in mind, Voice over Internet...

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Different Ways You Can Celebrate Love Your Lawyer Day

November 2nd, 2018 by admin

As a business owner, executive or manager, you may use a lawyer for many different reasons. You may need a lawyer to look over your business contracts, to help when you buy or sell a business, to help you with any tax issues that may arise or to help with any personal injury lawsuits that may arise within...

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How To Utilize Microsoft Word’s Business Plan Template

November 1st, 2018 by admin

Creating a comprehensive business plan is an important step for any blossoming business. Whether you’re hoping to attract new investors or qualify for a bank loan, you’ll likely need to present a documented plan to help clarify the ins and outs of your business for interested parties. In a bid to woo...

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Best Productivity Apps For Project Management

October 31st, 2018 by admin

Productivity is key for any business in today’s competitive market. Even the largest companies can fall victim to dips in productivity, and this can happen for many reasons. Whether there are distractions in the workplace, too much work to do with not enough employees, or simply a lack of effort from...

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What’s new in Office 365 for October?

October 29th, 2018 by admin

It looks like, in October, there’s a lot going on, with your Office 365 Home or Office 365 Personal subscriptions. We know some of you are reading this do subscribe to one of Office 365 consumer plans. It’s great news if you fit that description and you have more than one device at home. Check out the...

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Microsoft’s “Your Phone” App For Android Phones

October 29th, 2018 by admin

Microsoft just made your mobile life and computer life a whole lot easier and fun. If you love your phone, well so does your computer. Finally, you no longer need to dig around for your phone to send a text message while sitting at your Windows desktop. Plus, that extra step of emailing photos from your...

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TOTLCOM Secures A Nonprofit License For Microsoft Office 365 For HPC In Santa Cruz

October 29th, 2018 by admin

Need A Better Solution For Email Encryption So You Can Meet HIPAA Guidelines The Health Projects Center (HPC) in Santa Cruz, California was established in 1980 as a 503(c) non-profit organization. They address the health and human needs of individuals, families, and communities of California's Central...

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How Did TOTLCOM Help A Food Bank Feed California's Hungry?

October 26th, 2018 by admin

The Central California Food Bank fights hunger by gathering and distributing food, engaging in partnerships that advance self-sufficiency, and by providing community leadership on issues related to hunger. They serve over 280,000 people each month in Fresno, Madera, Kings, Kern and Tulare Counties. ...

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What Are We Most Frightened Of This Halloween?

October 26th, 2018 by admin

7 Cyberattack Facts This Halloween we’re celebrating by sharing some scary cyberattack facts. Why? Because, unfortunately, cyber attacks are increasing. The cyber threat landscape is rapidly becoming more of a concern. Not only are businesses seeing an increase in the number of attacks, but these cyber...

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How To Protect Your Child From Identity Theft

October 25th, 2018 by admin

Depending on the age(s) of your child (ren), your response to this topic may be, “She’s too young – she doesn’t even have an identity yet.” Alas, not so. In our electronic society, kids exist in databases even before they’re born. And they are an attractive target for several kinds of bad actors on the...

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Should You Ban Laptops From Meetings?

October 24th, 2018 by admin

Efficiency in the workplace is paramount to success. This concept is widely held across office environments everywhere. But while technology plays an increasingly valuable role in the way the world does business, that’s not to say it doesn’t come with its own unique set of drawbacks. Laptops and mobile...

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Do You Have Good Computer Habits?

October 24th, 2018 by admin

We know it’s important to have good habits in many parts of our lives, from our work to our daily hygiene. However, quite a few of us forget that we need to have good computer habits, too. Developing wise practices in connection with our computers and smartphones can make our lives much easier and help...

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Why Should Law Firms Consider Outsourcing Their IT Services?

October 23rd, 2018 by admin

The phrase, “Technology…you either love it or hate it” is a concept that no longer works in the modern world. In fact, it really is not even relevant. Technology has worked its way into nearly every business. The legal sector is no different. Of course, legal professionals may have held out longer than...

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10 Easy Steps Implementing Your Successful SOP with SharePoint

October 22nd, 2018 by admin

Standard Operating Procedures (SOPs) are necessary for every industry. The written procedures keep a company on track. The importance of having them is to guarantee the organization remains compliant with all federally mandated regulations, legislation, and ever-changing laws. But too often many businesses...

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PSA Alert! Sleeping While Phone Charges

October 19th, 2018 by admin

Read the following alert before charging your phone tonight and from this day forward. According to the Newton, New Hampshire, fire department’s PSA message posted on social media; it seems as though charging a phone in bed poses a serious health risk and lethal safety concerns for you and your loved...

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TOTLCOM Saves A World-Renown Wholesale Berry Distributer Over $4K A Month

October 18th, 2018 by admin

It all started with a dream 50 years ago. Tim Miyasaka formed a marketing and sales organization called Well-Pict Berries. He worked with independent growers and experienced marketing and sales professionals to make his dream come to fruition. Now Well-Pict Berries has their own proprietary, patented...

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Posted in: Uncategorized, Technology News, Information and Education, Case Studies, IT Services In California

Happy Spreadsheet Day!!!

October 17th, 2018 by admin

What Are You Doing for Spreadsheet Day? Spreadsheets: some people love them, some people hate them, and some people are a little afraid of them. No matter which category you may currently fall into, you probably know that spreadsheets are vital to the inner workings of organizations ranging in size...

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Should Manufacturing Firms Invest In Microsoft Technologies?

October 16th, 2018 by admin

From the invention of the assembly line to cloud computing for the Discrete, Repetitive, and Process Manufacturing industries, updating to the latest technology is never in question. What does get closer scrutiny, is deciding to invest in Microsoft technologies. That’s what Rolls Royce did, and now they...

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October 16th Is Steve Jobs Day

October 16th, 2018 by admin

Steve Jobs Day Sheds Light On Apple Founder’s Legacy In today’s modern world, the name “Apple” has become synonymous with technology. It’s no wonder then that Steve Jobs, the company’s late co-founder, has become such an influential figure in American history. His contributions are well documented in...

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What Are The New Changes in Microsoft Outlook?

October 15th, 2018 by admin

New Calendar, Mail, and mobile Outlook features help you get things done, was the title of the April 30th, 2018 blog from Microsoft’s Outlook team, about the newest features. Since then, Outlook has received more modern additions, from mobile management to enterprise information protection all designed...

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Digital Transformation: Is Your Business Ready?

October 10th, 2018 by admin

“Digital transformation” is a term likely circulating around IT departments everywhere. The vast majority of businesses today, no matter how big or small, will likely need to further digitalize their operations in order to keep up with competitive markets and an ever-growing list of digital trends. ...

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Implementing Data Security For Your Small Business

October 9th, 2018 by admin

Today’s small business owners are tasked with managing operations, employees and a wide range of things pertaining to the modern day business. It’s no surprise, then, that amid the hustle and bustle, some areas of importance are thrown to the wayside. Cybersecurity is often one of them. According to...

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How To Ensure A Secure Home Network

October 9th, 2018 by admin

Most homeowners and renters understand the importance of home security. In fact, in today’s world, it’s not uncommon for homeowners to spend hundreds or even thousands of dollars on home protection. But while securing your belongings is considered good common sense, homeowners don’t as often consider...

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October’s Featured Training: The ABCs Of Cyber Security

October 9th, 2018 by admin

October Is Cyber Security Awareness Month Tune In At Any Time To Watch Our 15 Minute On-Demand Training Cyber Criminals Have A 6 Month Head Start. Is Your Business Protected? Find Out. Tune Into Our October Free Online Training By Clicking Here. Every 39 seconds, a hacker is attacking someone.  Are...

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Google Shutting Down Google+

October 8th, 2018 by admin

Google+ Social Media App Will Soon Move Off Into The Sunset Google+ has never really been a popular social media network. In fact, most people say they’ve never used it and don’t know how it works. So it’s not too surprising to hear that Google has finally decided to pull the plug. Google just announced...

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Facebook Data Breach

October 5th, 2018 by admin

Are you aware of a potentially serious data breach involving Facebook?  According to many top news outlets, 50 million users accounts may have been impacted and Facebook now faces potential huge fines in the EU. Read more at https://www.theguardian.com/technology/2018/oct/03/facebook-data-breach-latest-fine-investigation....

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Playing in the Digital Highway: Improperly Secured Data Puts Students At Risk

October 4th, 2018 by admin

When you think of cybersecurity, protecting credit card numbers or government files might come to mind, but your students’ PII (Personally Identifying Information) is a target for hackers, too. Young people make great targets because they’re a clean slate. They’re not using their identities to get a...

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How and When to Set Up A Small Wireless Network In Your School

October 3rd, 2018 by admin

Limited wireless networks are just what they sound like: small networks with limited range that cannot handle the demands of, say, the entire population of a large high school full of students, faculty, and staff all carrying one to three personal devices. Small networks cannot handle the bandwidth demand...

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5 Important Features You’ll Find In iOS12

October 2nd, 2018 by admin

Apple’s newest software update has arrived, and it’s already making an impact in how effectively users manage their smartphones. iOS 12, which comes preinstalled in the iPhone XS and iPhone XS Max, is equipped with a number of shiny, new features sure to delight iPhone and iPad users, old and new models...

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It’s Cyber Security Awareness Month…Are You Prepared?

October 2nd, 2018 by admin

Are You REALLY Secure? Follow This Checklist To Know For Sure   When everything is going well, the last thing you want to do is think about what will happen when something goes wrong. It can be easy to think that just because you’ve recently bought some new hardware, or updated your security software,...

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IT Services for Education What’s Working?

October 2nd, 2018 by admin

How Educational Institutions are Harnessing IT Solutions and IT Services Technology has been an enabler of increased productivity and countless consumer innovations. In education, we have witnessed the appearance of Massive Open Online Course (MOCC) platforms, that leverage technologies like cloud computing...

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Posted in: Uncategorized, IT Services In California

New Gift Card Scam Hits Just In Time For The Holidays

October 1st, 2018 by admin

There’s a new Gift Card scam going around that has already cost consumers lots of money, frustration, and headaches. Here’s how it works. You’ll get an email from a friend or relative asking you to go buy them a gift card. The email will say that your friend or relative has been busy or sick and unable...

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Important News: Potential Facebook Data Breach

September 28th, 2018 by admin

Facebook Was Breached Were You Or A Facebook Friend Affected? Facebook has confirmed that more than 50 million user accounts have been breached. They made the announcement today, Friday, September 28th.  However, their engineering team discovered the security breach back on Tuesday, September 25th,...

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What’s New in the September Update of Office 365?

September 28th, 2018 by admin

The September update of Office 365 includes some major additions and changes to tools such as Microsoft Teams, PowerPoint, and Excel, just to name a few. It is important to keep up with these developments, so here is a list of the major advancements of which you need to be aware. Microsoft Teams: Skype,...

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How Could a New Cybersecurity Bill Keep People Safe?

September 27th, 2018 by admin

In today’s world, technology can be found nearly everywhere. As more advanced technology continues to pervade society, it is increasingly important to ensure proper steps are taken to keep people safe. In fact, recent efforts have been made to improve this. For example, a bill has been introduced that...

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Did You Know That October Is National Cybersecurity Awareness Month?

September 26th, 2018 by admin

Online security is something that should get everyone’s attention. Threats exist all around us: ransomware, viruses, spyware, social engineering attacks and more. There’s so much you need to know to keep your personal and business information safe.   But… where do you start? As trusted cybersecurity...

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How Do You Choose a New Phone for Your Law Practice?

September 26th, 2018 by admin

More than ever, it is necessary for legal professionals to remain digitally connected. As technological advances are made, attorneys and support staff should endeavor to remain up-to-date. This means staying current by investing in the newest generations of digital devices, including phones. With so...

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Tech Tip: iPad Pro vs. Microsoft Surface Pro

September 24th, 2018 by admin

Laptop users are loyal to their devices, but when portability is a priority, tablets can’t be beaten. With so many strong tablet contenders on the market, narrowing down the options before making a purchase can seem overwhelming. This is especially true for shoppers who aren’t quite sure what features...

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Microsoft Office 365 For Educators Is Available For Free

September 21st, 2018 by admin

Microsoft Office, the software suite that gave us that blueprint for all other word processing software, Word, has gone to the Cloud. Office 365 (O365) offers a cloud-based alternative to the desktop Microsoft Office 2016. There are plans available for limited home or personal use, or professional business...

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What Are The Best Business Phone Systems In 2018?

September 20th, 2018 by admin

Business Telephone Systems In Watsonville, Fresno, Sacramento and Across California Voice and data communications are a critical lifeline for California businesses today. Without a modern business telephone and telephone systems strategy, businesses are at a decided disadvantage. Choosing the right...

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Posted in: Uncategorized, Technology News, Information and Education, Business Telephones

How Can I Stop Being Distracted and Get More Work Done?

September 18th, 2018 by admin

5 Ways to Reclaim Your Time There are hardly any jobs in the modern world that permit you to work completely apart from other tasks. Getting stuff done today demands concentrated levels of teamwork and communication with your coworkers, your friends, and your clients. As a matter of fact, a recent report...

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10 Critical Things To Look For When Choosing An IT Service Provider

September 17th, 2018 by admin

How Do We Choose An IT Service Provider? 10 Critical Things To Look For If your IT company doesn’t return your phone calls, their prices are too high, or they run in to “fix” things only to run out before you find what was done, you need to choose another IT Service Provider. But what should you look...

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Resources Available When Considering Upgrading Your Mitel Phone System

September 15th, 2018 by admin

Mitel Telephone Support & Services Across California You Can Make One Of The Best Phone Systems Even Better How good are Mitel Networks Corporation’s phone systems? According to an article in Inc. magazine, one of the best and most respected business magazines on the market, Mitel’s phone system...

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Posted in: Uncategorized, Technology News, Information and Education, Business Telephones

Put Down Those Tablets! Special Considerations for Independent Schools’ EdTech Plans

September 14th, 2018 by admin

Independent schools have a prime opportunity to increase enrollment right now. Trust in government agencies is mixed to low, and the importance of individualism is trending upwards past even science in some areas. While that trend might give all educators a tight feeling in pro-vaccination chests, the...

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Can Business Benefit From Microsoft Office 365?

September 14th, 2018 by admin

In today’s business world, it’s important for companies to stay ahead of the trends when it comes to the latest in tools for productivity. Office suites like Microsoft’s Office 365 have become popular among organizations hoping for more effective performance and communication. With Office 365’s subscription...

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How Can I Optimize My Wi-Fi?

September 13th, 2018 by admin

With a range of technology continuing to encompass upgrades and versions improving on previous ones, there are constantly new ways for people to improve their Wi-Fi speed. Considering the most recent developments, the below provides instructions for minimizing obstacles to your connection speed while...

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How Can I Benefit From Keyboard Shortcuts?

September 12th, 2018 by admin

What Are Keyboard Shortcuts? Keyboard ‘shortcuts’ are the strategic use of combinations of keys on your keyboard to perform some task in your software more efficiently. There are shortcuts you can use in your file folders, word processing programs, and even for your email accounts or any social media...

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How Can I Best Protect My Business Entity From Current Hacker Potentials?

September 11th, 2018 by admin

Improvements in technology have led to increased connectivity with improvements in security, but have also involved unique vulnerabilities and potential for hackers to access a wide range of information. Particularly problematic to businesses is the potential for a phisher to represent a part of the...

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How Safe Am I From an IoT Attack at Home and Work?

September 10th, 2018 by admin

As convenient as our interconnected world has become, it has also made us vulnerable to an attack from hackers wanting to make a quick buck. Internet pirates are targeting defenseless networks with the sole purpose of hijacking our personal devices for use in their criminal activity. The Internet of...

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Excel for Mac: The Latest Features

September 10th, 2018 by admin

A new release of Excel for Mac came out in January of 2018, and with it, some very useful features were added to its existing capabilities. While some spreadsheet power users tend to shy away from the Excel version for the Mac operating system out of fear they won’t be able to do all they are used to,...

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How Does A Dead Toshiba CTX28 Phone System Station Turn Into Full IT Support?

September 10th, 2018 by admin

Power outages will disrupt a business’ operation in a heartbeat. One minute everyone is working, taking phone calls, talking to customers, them wham! Out go the lights, all the computers go down, the internet is offline, and you can’t get a dial tone. The power just went out, and no one knows for how...

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Posted in: Uncategorized, Technology News, Information and Education, Business Telephones

What Are The SEC’s Guidelines For Public And Private Company Cybersecurity?

September 7th, 2018 by admin

Hand-in-hand with an increased reliance on the internet and networked systems comes to an increased risk for cyber-attacks. Whether conducted unintentionally or deliberately, cybersecurity incidents can wreak havoc on a company’s bottom line, bringing a wide range of consequences with the capability...

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Master Google Search In Just 28 Minutes

September 7th, 2018 by admin

This month’s training on demand focuses on helping you find the most accurate information you need on Google. We’ll leave no stone unturned in this 28-minute online training session. Learn how to find answers to your queries and questions right through to advanced techniques using Google. Click the video...

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What Should I Know About New Hacking Attacks Against Pairwise Master Key Identifier (PMKID)?

September 6th, 2018 by admin

What is PMKID? Pairwise Master Key Identifier (PMKID) is a type of roaming feature in a network. Recent improvements in hacking have been targeting it for exploitation in vulnerable processes, thereby demanding that ongoing security efforts better address it and its affected procedures. New wi-fi hacking...

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What Should Comcast’s Security Flaws Mean To You?

September 4th, 2018 by admin

Security – Foundational In Comprehensive IT Services (Questions/Answers) What lessons can be learned from the latest cybercrime headlines, and how can you apply it to your cyber security and IT services as a whole? Cybercrime – it almost feels like there’s no need to talk about it anymore, right? At...

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Posted in: Uncategorized, Technology News, Information and Education

Happy Labor Day

September 3rd, 2018 by admin

Happy Labor Day (Labour Day – International Workers Day –  May Day)! You’ve worked hard all summer. This Labor Day before going back to work and back to school, take some time to relax and enjoy one more backyard barbeque, one more trip to the beach, one more night sleeping under the stars, one more...

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How Can ATP And Safe Links Help Me Prevent Hacker Attacks?

August 31st, 2018 by admin

What Are ATP and Safe Links? ATP is a form of security feature developed by Microsoft for Office 365, an acronym for its Advanced Threat Protection software package that users are able to purchase for improved security features within the program. They are recommended by Microsoft for business use, claiming...

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Lightning Fast Guide to Using Slide Master in PowerPoint 2016

August 31st, 2018 by admin

Do you find yourself making a lot of formatting changes to your slideshows? Do you have to constantly rearrange the placeholders in each slide so things look the way you feel they should? Do the color options never seem to match what you need? Would you like to add a company logo or watermark? Then it’s...

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Where Does Dark Web ID Find Your Data On The Deep Web? Insider's Scoop

August 31st, 2018 by admin

What Is The Dark Web? The Dark Web is a hidden universe contained within the “Deep Web.” It is in a sub-layer of the Internet that’s hidden from surface internet search engines like Google, BING, and Yahoo. With their billions of searches a day, their results total only 0.04% of what is in the deep web....

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Posted in: Uncategorized, Technology News, Information and Education

How Do I Find the Right IT Managed Services Provider?

August 27th, 2018 by admin

Identifying the Right IT Services Provider for Your Business IT service providers, also called managed services providers (MSPs), are in the business of managing a company’s IT needs.  IT service providers can offer their services both remotely and on-site. They normally render their services by one...

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IT For Professional Services

August 25th, 2018 by admin

What Are The Top 3 Qualities To Look For When Choosing A Tech Company? You deserve just as high a quality of service from your tech company as you deliver to your clients. If you’re unsure about the tech company you’re working with, then it’s time to find a better option. Whether your business deals...

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Posted in: Uncategorized, Technology News, Information and Education, California Clients, IT Services In California

Where to Find IT Services for Local Business in California?

August 23rd, 2018 by admin

Local Businesses in Watsonville, Fresno, Merced, and Sacramento Trust the Expertise of TOTLCOM’s IT Services Team Small businesses and growing mid-size companies are the backbones of California’s economy. But they are more than that, right? Your company employs people. Your company allows people to...

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Posted in: Uncategorized, Technology News, Information and Education, Technology News, California Clients, IT Services In California

Unified Endpoint Management (UEM): Can This Help Streamline Cloud Security?

August 23rd, 2018 by admin

What Is UEM and Cloud Security? As technological devices continue to diversify, there is increased demand for streamlining control systems for security. According to Techopedia, Unified Endpoint Management (UEM) is a new digital system that integrates the range of devices that are available for use now,...

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Microsoft Launches $4 Million Global Competition For Female Founders

August 22nd, 2018 by admin

Microsoft’s M12 has recently announced the launch of the Female Founders Competition, a startup initiative aimed at rewarding startup companies founded by women. It will not only identify top female talent within the startup industry but also seek to accelerate venture capital funding for companies headed...

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Do You Know How to Add Email Signatures?

August 22nd, 2018 by admin

Step-by-Step Instructions on How to Add your Email Signature in Outlook, Outlook.com, and Gmail Creating a signature that will leave a lasting impression at the end of an email is essential in today’s business world. However, users often struggle to know which font to use, how to make it stand out,...

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Understanding the Mitel Connect App (Research/Information)

August 22nd, 2018 by admin

Reviewing the Best Features & Capabilities in the Mitel Connect Mobile Application Exploring how and why Mitel Connect is a game-changer for business mobility The business landscape is changing – remote and on the go, work is dominating the scene across all industries. Optimizing remote work resources...

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Posted in: Uncategorized, Phone services, Technology News, Information and Education

How Can Workforce Management (WFM) Software Help Me?

August 21st, 2018 by admin

Workforce management (WFM) software is an all-encompassing term for mobile and desktop programs that are created to support a business at managing its staff scheduling. The software began in call centers and other service businesses that have a large number of workers who are normally paid by the hour....

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Posted in: Uncategorized, Technology News

What The Rise In API Data Breaches Means For Your Network

August 20th, 2018 by admin

The increasingly digitalized world we live in has a lot of benefits in business and in relationships, but with it also comes a whole new host of problems, including a rise in API data breaches. A number of high-profile companies have been affected by API data breaches in recent years, allowing other...

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Why Should My Company Upgrade to Windows 10?

August 15th, 2018 by admin

If you are in a startup company or run a small business, the simplest software update can easily cause anxiety for you and your group of employees. Everyone has experienced the update that causes glitches and hiccups that can disrupt the workflow. With that said, why should you upgrade to Windows 10?...

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Replacement Options For ShoreTel Phones (Questions And Answers)

August 12th, 2018 by admin

ShoreTel is No More. What Do I Replace My ShoreTel Phone System With? Do you remember the day in 2017 that Mitel announced that it was acquiring ShoreTel? Not many people do. But now, the fact that ShoreTel isn’t around anymore is making you think about what you are going to replace your hardware and...

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Posted in: Uncategorized, Technology News, Information and Education, Technology News, Business Telephones

Stay In Touch With Carrier Services Support

August 10th, 2018 by admin

Communicating About Communications It can’t be stressed enough – communication is the bedrock of business. How else would vendors and customers enter into agreements and transmit payments if there is no basis for what services will be provided, at what cost, and under what terms? The challenge here...

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Posted in: Uncategorized, Technology News, Information and Education, Articles & Insights, Technology News, Business Telephones

3 Questions To Ask Your Tech Support Company

August 10th, 2018 by admin

Technology Support For Everything From Megabytes to Zettabytes – And More! Looking at virtualizing your servers instead of upgrading hardware? Seems like the ideal way to reduce your IT footprint, lower costs, and increase efficiency – right now. Whether you have six servers you need to support or 600,...

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Posted in: Uncategorized, Technology News, Information and Education, Technology News

Promoting Events On Facebook. Industry Secrets Revealed

August 9th, 2018 by admin

Everything You Need To Know About Facebook Events! Facebook allows you to post events for pages and groups, and from your personal page as well. Many of the options are going to be the same for all three of these, but not all options – and some options, once set, you cannot change. It’s a good idea to...

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Google’s Recent Speed Update (Questions/Answers)

August 6th, 2018 by admin

Google Speed Update Is Now Out. What Does This Mean for You? On July 9th, Google began rolling out the Google Speed Update that they first announced in January 2018. So why is Google’s new speed update important for you if you have a business website? Bounce Rates Affect Search Rankings According to...

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Dark Web Monitoring (Questions and Answers)

August 5th, 2018 by admin

When companies like LifeLock originally came on the scene, not many people knew about the dark web. Times have changed. To protect a company, employees, and clients today, many businesses have taken the precaution of hiring IT services companies to do continuous monitoring for their identities on the...

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Posted in: Uncategorized, Articles & Insights, Network Security

Can My IT Company Help Us Communicate Efficiently?

August 3rd, 2018 by admin

10 Effective Ways To Communicate In The Workplace Communication is a very important aspect of any organization because it forms the basis of any work environment. Whether we’re talking about vertical communications between senior and junior employees or horizontal communication between team players,...

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Posted in: Uncategorized, Technology News

Technology & Telephony Services/Solutions For Education

August 1st, 2018 by admin

Is Your Educational Technology Up To The Challenge? Education is an exciting field.  There is little that is as rewarding as investing in the future of our world through shaping the young minds of the next generation. But time is moving on and schools need the best IT services and telephone solutions...

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Posted in: Uncategorized, Technology News, Information and Education, Articles & Insights, California Clients

Microsoft Ending Forum Support For Older Operating Systems

August 1st, 2018 by admin

Windows 7 and Windows 8.1 users may be in for a surprise, as Microsoft plans to end forum support for these older systems. Some Microsoft users have reacted very negatively, citing Microsoft’s earlier promise to support Windows 8.1 until 2023 and Windows 7 until 2020. Considering that Windows 7 remains...

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Customer Relationship Management Software (Research/Information)

July 31st, 2018 by admin

Learn About Customer Relationship Management Software (CRM) Customer relationship management (CRM) software offers a full suite of solutions together in one program that helps manage data. A great CRM program is able to manage email, create reports, make calls, store information about prospects and...

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Tips to Keep IT Managers on Top of Their Work

July 31st, 2018 by admin

An IT manager’s work can be difficult at times. This is mostly because of the ever-dynamic nature of technology. There is always something new and better being developed every day. It is the work of the IT manager to know the best technology to use, one that functions on a 24-hour basis and also one...

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Are IT Issues Ruining Your Workplace Productivity?

July 30th, 2018 by admin

Studies conducted by CareerBuilder Harris Poll in the US showed that at least 22 minutes a day are wasted by an average worker dealing with IT-related issues. According to the poll, the leading cause of time wasted in the workplace is related to cell phone use, which ranked the highest at 50%, gossip...

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All-New Surface Go (Insights/Information)

July 27th, 2018 by admin

The All-New Surface Go: What You Need To Know There’s no shortage of gizmos and gadgets to choose from in today’s tech world, but not all are created equal, and some are exceptionally unique, like the new Microsoft Surface Go. The Surface Go is the tech giant’s way of combining the Surface Pro’s premium...

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Ticketfly Hacked: What This Means for Users

July 26th, 2018 by admin

Ticketfly, the California-based ticketing service owned by Eventbrite, hit the headlines in late May, 2018 for shutting itself down in a move to protect user data following a perceived “cyber incident.” There’s no denying, this must have been tremendously inconvenient to eventgoers who, as part of the...

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Low-Tech Ways to Protect Your Car From Being Stolen

July 24th, 2018 by admin

Security for your automobile is so important today due to the current rise in car theft. It is necessary to protect your transportation from this threat.  Your car represents a hefty financial investment, not to mention that it provides transportation for your whole family. However, many people take...

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Email Marketing Services (Insight/Information)

July 18th, 2018 by admin

Making the Most of Email Marketing Service Providers Email marketing provides businesses with the most direct line of communication for connecting with customers and turning leads into sales. It is also one of the most cost-effective marketing methods available. While you can use any number of methods...

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California Consumer Privacy Act (CCPA) (Questions/Answers)

July 17th, 2018 by admin

New Consumer Privacy Act to Take Privacy Protection in California a Notch Higher No consumer really knows the exact amount of data that companies collect about them online at any particular time. It is nearly impossible to determine exactly what information is collected and how it will be used. This...

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Posted in: Uncategorized, Technology News

Mobile Computing (Tips and Tricks)

July 16th, 2018 by admin

Want 7 Great Mobile Computing Tips? Mobile computing is now the new norm. We’re no longer tied to our desktops like we were years ago. Whether you’re traveling or running from meeting to meeting, your laptop and cloud computing can be your best friends. However, mobile computing also creates challenges...

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Posted in: Uncategorized, Technology News

Finding The Right Managed Services Provider (Questions/Answers)

July 13th, 2018 by admin

How Useful Are MSPs? Managed Service Providers in the field of Information Technology have a more critical role than other business organizations. There are important things to consider when it comes to IT, and these are: Reliable IT staff-able to conduct routine maintenance such as updating and installing...

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Posted in: Uncategorized, Technology News, Managed IT Services

Which Email Marketing Solution Is The Best? (Online Training)

July 13th, 2018 by admin

Considering Working With An Email Marketing Solution To Help Grow Your Business? Email marketing plays a critical role in helping you to reach the right people and expand your client base, share important information with prospects and clients, and promote your services and products. Tune into our complimentary...

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Windows 7 End Of Life: What You Need To Know

July 10th, 2018 by admin

Are You Prepared for Windows 7 End of Life? Windows 7 has been one of the most successful operating systems developed by Microsoft. Its resilience has been boosted by many conspiracies and controversies surrounding Windows 8. In fact, millions of organizations skipped the Windows 8 upgrade and stuck...

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Posted in: Uncategorized, Technology News

Exactis Data Leak (Questions/Answers)

July 9th, 2018 by admin

Exactis Data Leak Reveals the Dangers of Less Efficient Security Measures around People’s Data The new data leak at Exactis, a marketing and data-aggregation firm based in Florida, presents a great many opportunities for cybercriminals to launch any number of attacks on unsuspecting victims over the...

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Posted in: Uncategorized, Technology News

Managed Services Return On Investment (Questions/Answers)

July 6th, 2018 by admin

ROI for Managed IT Services: Are You Reaping the Returns You Should Be? When’s the last time you measured the ROI for your managed IT services? No one needs to tell you how important technology is to your business – you live it and breathe it every day. If your technology isn’t playing the role it’s...

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Posted in: Uncategorized, Technology News, Managed IT Services

The Business Owner’s Guide to Office 365

July 6th, 2018 by admin

Microsoft is considered a key leader in the enterprise software industry. Every year or so, Microsoft releases new products and services and makes updates to their existing software to keep up with the needs of their business users all around the world. Out of all of the products and service offered...

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Posted in: Solutions

Yam Jam – The Virtual Town Hall Experience That Brings Your Organization Together

July 6th, 2018 by admin

If you are an avid user of Office 365 or have in some way expressed interest in Microsoft’s online environment, then you’re probably familiar with Yammer – the freemium enterprise social networking service that is used for private communication within organizations. Also, chances are that you have...

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Posted in: business services, Solutions

Technology Assurance Group - Making Members Better Through Industry-Leading Support and Education

July 5th, 2018 by admin

Technology Assurance Group (TAG) aims to make its many members into better businesses by sharing vital business practices, training them in superior sales processes and customer care, and much more. 23 years ago, TOTLCOM’s Sam Bishop along with a few other business associates came together to find...

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Posted in: TAG

What Are Code Signing SSL Certificates And Why Use Them?

July 5th, 2018 by admin

The concept of Code Signing SSL Certificates includes protecting users against phony software and assuring that the software is not infected with a virus. Most reputable companies require this certificate before accepting a product and using it. In today’s world, it’s the safest method of guaranteeing...

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Posted in: business services, Solutions

Happy Independence Day!

July 4th, 2018 by admin

On July 4th we as Americans honor the formation of the union we call The United States of America. Whether enjoying the holiday at the beach; a backyard barbeque; watching a fireworks celebration in the city; working hard in the office or shop; or marching in a local community parade; we all celebrate...

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Posted in: Uncategorized, Technology News

Why Have All Your Technology Covered By One Company?

July 4th, 2018 by admin

Today’s smart IT Managed Service Providers & Telecom Providers are now offering both data and voice technology solutions and services. The telecommunications and technology landscape can be confusing, time-consuming, and unnecessarily expensive unless you have a large enterprise that can afford a...

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Posted in: Uncategorized, Technology News, Managed IT Services

Why Managed Services Over Techs Who Charge By The Hour?

July 4th, 2018 by admin

The real questions here should be: “Why choose a one-man shop with less experience than a team of knowledgeable techs?” “Why pay more and get less?” “Why wonder how much you’ll pay for services rather than knowing what your costs will be?” The concept behind using IT Managed Services is simple...

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Posted in: Uncategorized, Technology News, Managed IT Services

Selecting A Cloud Service Provider (Questions/Answers)

July 3rd, 2018 by admin

How Do You Know That You Can Trust Your Cloud Provider? 8 Important Questions You Should Ask Whatever industry your business may be in, chances are you’re using some form of cloud solution in your daily work life. From food service to retail and construction, from legal services to medical practices,...

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Posted in: Uncategorized, Technology News, Cloud Technologies

Cybersecurity Risks (Problems/Fixes)

June 27th, 2018 by admin

The Top 5 Cybersecurity Risks Your Company Hasn’t Considered Exploring the leading cybersecurity threats facing business professionals today There’s no getting around the prevalence of cybercrime today; it’s happening more and more, all across the globe. Even worse? The identity thieves and malicious...

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Posted in: Uncategorized, Technology News, Network Security

TOTLCOM Founder Recognized By TAG

June 27th, 2018 by admin

Technology Assurance Group - Making Members Better Through Industry-Leading Support And Education Technology Assurance Group (TAG) aims to make its many members into better businesses by sharing vital business practices, training them in superior sales processes and customer care, and much more. 23...

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Posted in: Uncategorized, News

TOTLCOM is now a WatchGuard Gold Partner!

June 27th, 2018 by admin

Cybercrime is a serious and growing threat to modern businesses. Without up-to-date and layered security measures, successful hacks can compromise your important or sensitive data, and harm your systems. This results in costly downtime. Good firewalls protect you from not only hacking attempts but from...

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Posted in: Uncategorized, News, Network Security

What Are Managed Services?

June 25th, 2018 by admin

Managed IT Services & Technical Support Just like larger companies, your small or mid-sized business requires the right technology to operate efficiently and productively. But, as you become more dependent on your IT solutions and they become more complex, you can fall behind on things like software...

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Posted in: Uncategorized, Technology News, Information and Education, Technology News, Managed IT Services

Did You Know? Your DNA Can Be Hacked!

June 25th, 2018 by admin

Cyber Hacks on DNA-Testing Companies Raise Fears about Genetic Data Privacy   DNA-testing companies the latest to be targeted by cybercriminals Stories of businesses getting hacked by cybercriminals are pretty much par for the course nowadays. Increasingly, companies who collect and store large amounts...

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Posted in: Uncategorized, Technology News

Mitel IP 400 Phones: Overview

June 25th, 2018 by admin

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Mitel IP 400 Phone: Verify and Assign an Extension

June 25th, 2018 by admin

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Posted in: Uncategorized, Training Videos

Mitel IP 400 Phone Options

June 25th, 2018 by admin

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Mitel IP 400 Phone Reassigning an Extension

June 25th, 2018 by admin

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Mitel IP 400 Phone Ad Hoc Conferencing

June 25th, 2018 by admin

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Mitel IP 400 Phone Password Reset

June 25th, 2018 by admin

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Mitel IP 400 Phone Speed Dial

June 25th, 2018 by admin

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Mitel IP 400 Placing a Call

June 25th, 2018 by admin

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Mitel IP 400 Phone Directory

June 25th, 2018 by admin

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Mitel IP 400 Phone Transferring Calls

June 25th, 2018 by admin

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Mitel IP 400 Call History Logs

June 25th, 2018 by admin

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Mitel IP 400 Phone Voicemail

June 25th, 2018 by admin

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Jerry Greer

June 25th, 2018 by admin

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Posted in: Uncategorized, Management Team

Phil Kemmerer

June 25th, 2018 by admin

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Posted in: Uncategorized, Management Team

Sam Bishop

June 25th, 2018 by admin

There could not be a better team to work with than everyone here at TOTLCOM. I love it because no one lets us down, they work together and seriously take care of our customers. Additionally I love being part of this leadership team creating and sustaining meaningful careers for dedicated people who really...

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Posted in: Uncategorized, Management Team

Rod Belton

June 25th, 2018 by admin

My passion is helping others get what they want and achieve what was probably otherwise beyond their reach.  Over the years at TOTLCOM we’ve successfully developed a “family-like” work ethic.   This work ethic that helps me achieve my passion and helps employees get much more out of work than just a...

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Posted in: Uncategorized, Management Team

Aaron McDonald

June 25th, 2018 by admin

Thank you for setting up our phone system. It is working great!...

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Posted in: Uncategorized, Management Team

When Disaster Strikes, Is Your Business Prepared?

June 25th, 2018 by admin

[caption id="attachment_1919" align="alignright" width="300"] Open door light and the resilient power of hope as a symbol of shinning rays of human aspiration concept escaping from a dark scene of destruction and disaster after a crisis.[/caption] Disaster, whether natural or accidental, can happen...

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Posted in: Uncategorized

A little about us….

June 25th, 2018 by admin

100% customer satisfaction is our standard, we strive to provide superior communications technology, and hire highly motivated and ethical individuals. At TOTLCOM, we like to keep our employees and customers with us for multiple years and build long-lasting relationships. Many of our customers and employees...

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Posted in: Uncategorized

HIPAA IT Compliance Is More Complicated Than In The Past

June 24th, 2018 by admin

There’s No Doubt That You Need An IT Provider With Expertise In HIPAA & HITECH Why Is This? Maintaining the integrity of ePHI is a key element of compliance with HITECH and the HIPAA Security Rules, and the scale of these regulations is staggering. Not only does ePHI have to be safeguarded, but...

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Posted in: Uncategorized, Technology News, Information and Education

Velma F. TSM Insurance Modesto, CA

June 23rd, 2018 by admin

"Thank you for setting up our phone system. It is working great!"...

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Posted in: Uncategorized, FEEDBACK FROM OUR RAVING FANS THROUGHOUT CALIFORNIA

Recovery from Ransomware Attack Costing Atlanta Millions

June 22nd, 2018 by admin

Cyberattacks in Atlanta likely to be the most damaging in US municipal history It was only this past March that the city of Atlanta was hit by a massive ransomware attack. However, city officials are claiming an additional $9.5 million dollars is required for the ongoing recovery effort. As the city...

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Posted in: Uncategorized, Technology News

Tech Solutions for Medical Professionals

June 22nd, 2018 by admin

Medicine doctor hand working with modern computer interface as medical network concept We understand your need for ensuring patient confidentiality and we set ourselves apart from other telecommunications companies by making sure every single employee is HIPAA Certified. We use third party training...

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Posted in: Uncategorized, Solutions, Technology News, Information and Education, California Clients

Microsoft

June 21st, 2018 by admin

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Posted in: Uncategorized, Partners

WatchGuard

June 21st, 2018 by admin

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Posted in: Uncategorized, Partners

Vmware

June 21st, 2018 by admin

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Posted in: Uncategorized, Partners

Veeam

June 21st, 2018 by admin

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Posted in: Uncategorized, Partners

Storagecraft

June 21st, 2018 by admin

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Posted in: Uncategorized, Partners

Ruckus

June 21st, 2018 by admin

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Posted in: Uncategorized, Partners

Qnap

June 21st, 2018 by admin

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Posted in: Uncategorized, Partners

Netgear Logo

June 21st, 2018 by admin

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Posted in: Uncategorized, Partners

Tech Solutions for Medical Professionals

June 21st, 2018 by admin

We understand your need for ensuring patient confidentiality and we set ourselves apart from other telecommunications companies by making sure every single employee is HIPAA Certified. We use third party training and testing to certify that each team member understands and complies with the Health...

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Posted in: Solutions

TOTLCOM & Totlcom Technologies’ Recent Merger

June 20th, 2018 by admin

What Does This Mean For Your Business In Santa Cruz or Pajaro Valley? Our ribbon-cutting celebrating the merger of TOTLCOM and Totlcom Technologies was a huge success! This was a joint ribbon-cutting event hosted by the Pajaro Valley Chamber of Commerce and Agriculture and the Santa Cruz Area Chamber...

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Posted in: Uncategorized, Technology News, Information and Education, Articles & Insights

Hpnetworking

June 20th, 2018 by admin

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Posted in: Uncategorized, Partners

Fsecure

June 20th, 2018 by admin

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Posted in: Uncategorized, Partners

Dell

June 20th, 2018 by admin

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Posted in: Uncategorized, Partners

Cisco

June 20th, 2018 by admin

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Posted in: Uncategorized, Partners

Hmmmmm…What Is Yam Jam?

June 19th, 2018 by admin

Yam Jam – The Virtual Town Hall Experience That Brings Your Organization Together If you are an avid user of Office 365 or have in some way expressed interest in Microsoft’s online environment, then you’re probably familiar with Yammer – the freemium enterprise social networking service that is used...

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Posted in: Uncategorized, Technology News

Tips and tricks with Access Points TOTLCOM (855) 303-5378

June 19th, 2018 by admin

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Posted in: Uncategorized, Training Videos

Are You Safe from a Cyber Breach?

June 19th, 2018 by admin

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Posted in: Uncategorized, Training Videos

Can A New Telephone System Help Us Communicate Better?

June 19th, 2018 by admin

Need a more reliable business telephone system? Reliable phone service is vital to your successful business operations. When your telephone service fails, your business shuts down. If you’re still using an antiquated business phone service, you can do much better. Unify your most critical communication...

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Posted in: Uncategorized, Business Telephones, Featured Services

2/16/2018 9:10:10 AM

June 19th, 2018 by admin

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Can Outsourced Technology Services Lower My Overall IT Costs?

June 19th, 2018 by admin

You may think that outsourcing your technology service will cost you more than hiring an in-house tech. But, this isn’t typically the case. Most small and mid-sized businesses no longer employ techs because they don’t want to pay the benefits and cover the management costs that come along with this....

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Posted in: Uncategorized, Featured Services, Managed IT Services

1/18/2018 6:00:56 PM

June 19th, 2018 by admin

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Who Can I Call To Make Sure My Computers Just Work?

June 19th, 2018 by admin

If you use an hourly IT service to fix your computers, you’re wasting valuable time and money.  Relying on techs who come in whenever they can, provide repairs, then leave may be setting you up for frustrating downtime that can hinder your productivity and ultimately, your profitability. You need a professional...

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Posted in: Uncategorized, Featured Services, Managed IT Services

1/18/2018 8:38:27 AM

June 19th, 2018 by admin

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What Do I Need To Know To Properly Secure My Computer Network?

June 19th, 2018 by admin

Properly securing your computer network is more critical than ever before. And it's definitely not something you should tackle on your own. Cybercrime is increasing exponentially, and the tactics hackers use are much more sophisticated than in years past. Without the right solutions and control measures,...

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Posted in: Uncategorized, Featured Services, Network Security

How Do I Ensure All My Important Data Is Backed Up?

June 19th, 2018 by admin

Your business needs a managed backup solution to ensure data is properly backed up and easily recoverable. No matter the reason for your data loss (a theft, malware, accidental deletion or any other disaster), you must keep working. And to do this, you need your most recently updated data. With the right...

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Posted in: Uncategorized, Featured Services, Network Security

How Do I Eliminate Work Stoppages From Technology Issues?

June 19th, 2018 by admin

The only way to prevent work stoppages due to technical issues is to employ proactive monitoring, and preventive service and support. Otherwise, you'll end up dealing with computers that run slowly or shut down altogether. With 24 x 7 remote monitoring and our IT Managed Services, we can detect and prevent...

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Posted in: Uncategorized, Featured Services, Managed IT Services

Who Can I Call To Help Answer My Technology Questions?

June 19th, 2018 by admin

Running a business today is more complex and demanding than ever. Advances in technology have helped to increase your efficiencies and productivity, yet they have also increased your need for IT support. But don’t worry. TOTLCOM’s Help Desk professionals are available 24/7 to answer all of your questions....

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Posted in: Uncategorized, Featured Services, Managed IT Services

1/18/2018 8:29:44 AM

June 19th, 2018 by admin

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Posted in: Uncategorized, Training Videos

ThinPrint issues

June 19th, 2018 by admin

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Posted in: Uncategorized, Training Videos

Take Your PowerPoint to the Next Level

June 19th, 2018 by admin

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Posted in: Uncategorized, Webinars

26 Must Know SEO Tips

June 19th, 2018 by admin

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Posted in: Uncategorized, Webinars

Excel Webinar Pro Training Part 2

June 19th, 2018 by admin

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Posted in: Uncategorized, Webinars

Excel Like a Pro Webinar - Part 3

June 19th, 2018 by admin

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Posted in: Uncategorized, Webinars

Learn how to use Excel Like A Pro Totlcom (855) 303-5378

June 19th, 2018 by admin

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Posted in: Uncategorized, Webinars

The Business Owner’s Guide to Office 365

June 17th, 2018 by admin

Microsoft is considered a key leader in the enterprise software industry. Every year or so, Microsoft releases new products and services and makes updates to their existing software to keep up with the needs of their business users all around the world. Out of all of the products and service offered...

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Posted in: Uncategorized, Technology News, Cloud Technologies

Quickbooks: Need A Quick Refresher?

June 16th, 2018 by admin

Need a quick refresher or a complete introduction to one of the most popular small business accounting packages? Quickbooks is one of the top accounting solutions available to small businesses around the globe. However, many business professionals only use a small fraction of everything Quickbooks has...

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Posted in: Uncategorized, Technology News

Your IT Is Completely Taken Care Of

June 13th, 2018 by admin

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Posted in: Uncategorized, Features Services

High Performance

June 13th, 2018 by admin

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Posted in: Uncategorized, Features Services

What Are Code Signing SSL Certificates and Why Use Them?

June 12th, 2018 by admin

The concept of Code Signing SSL Certificates includes protecting users against phony software and assuring that the software is not infected with a virus. Most reputable companies require this certificate before accepting a product and using it. In today’s world, it’s the safest method of guaranteeing...

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Posted in: Uncategorized, Technology News

Technology Assurance Group - Making Members Better Through Industry-Leading Support And Education

June 12th, 2018 by admin

Technology Assurance Group (TAG) aims to make its many members into better businesses by sharing vital business practices, training them in superior sales processes and customer care, and much more. 23 years ago, TOTLCOM's Sam Bishop along a few other business associates came together to find a better...

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Posted in: Uncategorized, Technology News, Information and Education

THE 7 C’S OF COMMUNICATION

June 11th, 2018 by admin

From the word go, the term communication indicates that there is more than one party involved in the conversation. For there to be effective communication, both parties must understand what the other is saying. Communication in business is somewhat different from casual communication, say among friends....

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Posted in: Uncategorized, Technology News

Technology Assurance Group - Making Members Better Through Industry-Leading Support And Education

June 11th, 2018 by admin

Technology Assurance Group (TAG) aims to make its many members into better businesses by sharing vital business practices, training them in superior sales processes and customer care, and much more. 23 years ago, TOTLCOM's Sam Bishop along a few other business associates came together to find...

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Posted in: TAG

The Facts About GDPR Compliance

June 8th, 2018 by admin

Tune into our complimentary GDPR training online. Watch our GDPR Training Video here. The rise of cybercrime has led to the increasing need for protecting data from these criminals. Countries all over the world are working incessantly towards finding a lasting solution to cybercrime. In this regard,...

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Posted in: Uncategorized, Technology News

Which Office 365 Product Is Right For You?

June 6th, 2018 by admin

A Look at the Current Versions of Microsoft Office 365, Features, and Prices Business owners agree that Microsoft 365 is an indispensable product that they could not live without. It includes popular programs that people the world over have been using for years. The go-to word processing program is...

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Posted in: Uncategorized, Technology News

Don’t Get Caught Exposed, Use SonicWALL

June 6th, 2018 by admin

You know that dream we’ve all had where we get up to speak in front of a large crowd only to realize we’re not wearing any clothes? Well, ignoring your network security can essentially make that dream an unfortunate reality. The difference is that instead of a crowd of people seing your unmentionables,...

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Posted in: Uncategorized, Solutions, Technology News, Information and Education

Don’t Get Caught Exposed, Use SonicWALL

June 5th, 2018 by admin

You know that dream we’ve all had where we get up to speak in front of a large crowd only to realize we’re not wearing any clothes? Well, ignoring your network security can essentially make that dream an unfortunate reality. The difference is that instead of a crowd of people seing your unmentionables,...

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Posted in: Solutions

What sort of installation support do you provide?

June 5th, 2018 by admin

When you sign a contract with TOTLCOM, an installation representative will guide you through every step of the process, from scheduling to initialization. We acquire the connection to the local and national carriers, activate the service, and coordinate service personnel. Additionally, we will provide...

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Posted in: Uncategorized, Installation Questions

What is the extent of my role and participation in the activation?

June 5th, 2018 by admin

TOTLCOM organizes the entire installation process. The customer has to be on-site during the activation process and have their router, as well as the correct cable connection from the T1 to the router. TOTLCOM's experienced Account Executives will provide the correct equipment during the initial order...

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Posted in: Uncategorized, Installation Questions

How long does the installation process usually take?

June 5th, 2018 by admin

TOTLCOM works directly with the carrier to make the installation process as quick and painless as possible. For most small and medium-sized business customers, the process will take 30-45 days, depending on the location of the installation. Our experienced service and installation team will guide you...

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Posted in: Uncategorized, Installation Questions

I need my access sooner. Can the installation finish before the 30 to 45 business day interval without an expedite?

June 5th, 2018 by admin

Yes. In some cases, if the customer's site is ready, the process can move more quickly. Ask one of our Service Representatives what you can do to make sure the process is as short as possible. ...

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Posted in: Uncategorized, Installation Questions

What is an expedite?

June 5th, 2018 by admin

TOTLCOM recognizes that small and medium-sized businesses often need their data connections to be on line as soon as possible. With some carriers, the installation process can proceed more quickly with an expedite order. This feature costs more up front, but results in a shorter installation process....

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Posted in: Uncategorized, Installation Questions

What is a demarc (demarcation)?

June 5th, 2018 by admin

A demarc is the door to your T1. The carrier will make a connection from its network to your physical location. It looks like a normal phone jack, and is where you "plug in" to the internet. ...

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Posted in: Uncategorized, Installation Questions

What is a demarc extension?

June 5th, 2018 by admin

A demarc is the main point of entry to the facility, which is determined by the carrier. That's where everything comes into the building. With a demarc extension, the carrier will extend the demarc from the point of entry to the customer's specified location. ...

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Posted in: Uncategorized, Installation Questions

What is the cost of a demarc extension?

June 5th, 2018 by admin

This cost varies with the carrier. Some carriers do it by the hour, others have a pre-set fee. It could also depend on whether the T1 is already installed, or if it is requested before the install. The carrier will add more fees if the line is already installed, so be sure to specify where you want to...

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Posted in: Uncategorized, Installation Questions

Can we have the LEC extend the demarc while onsite for the installation and it not be on the order?

June 5th, 2018 by admin

No. If customers want an extension, they need to have it set up beforehand. ...

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Posted in: Uncategorized, Installation Questions

What is the MPOE?

June 5th, 2018 by admin

MPOE stands for main point of entry. This is the same as the demarc. ...

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Posted in: Uncategorized, Installation Questions

Who determines the MPOE?

June 5th, 2018 by admin

The carrier determines the MPOE. The customer does not have input in this process. This is the point of having a demarc extension. ...

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Posted in: Uncategorized, Installation Questions

What is a smart jack?

June 5th, 2018 by admin

A smart jack is the same thing as a demarc. It is where you "plug in" to the Internet. ...

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Posted in: Uncategorized, Installation Questions

How long will installation take?

June 5th, 2018 by admin

Installation of a new T1 line typically takes 30-45 days. A TOTLCOM installation specialist will guide you every step of the way. TOTLCOM values transparency and accountability throughout the process. ...

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Posted in: Uncategorized, Installation Questions

How fast can I get my order provisioned?

June 5th, 2018 by admin

TOTLCOM works hard to get your business up and running as quickly as possible. Our installation specialists will get your order provisioned in the same business day. ...

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Posted in: Uncategorized, Installation Questions

Why do the dates on the tasks keep changing?

June 5th, 2018 by admin

TOTLCOM believes in complete transparency throughout the ordering and installation processes. Our engineers will provide detailed notes and due dates for the various tasks so that you can keep abreast of the progress. Occasionally, a date may have to be moved back to accommodate a carrier's schedule....

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Posted in: Uncategorized, Installation Questions

When does billing start for my service(s)?

June 5th, 2018 by admin

TOTLCOM works to get you up and running as soon as possible. Our billing department will begin billing two days after we inform you that your system is ready for activation. ...

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Posted in: Uncategorized, Operations Questions

How long is it going to take to fix my issue?

June 5th, 2018 by admin

TOTLCOM takes customer support seriously. We employ highly trained engineers to keep you up and running. Many problems can be resolved remotely, while some problems require a more in-depth approach. Our SLA details the specific customer service guarantees you can count on. ...

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Posted in: Uncategorized, Operations Questions

What happens if I move?

June 5th, 2018 by admin

TOTLCOM's Customer Care Specialists work hard to make your company's move as seamless as possible. They will make the necessary arrangements with your carrier to set up your service and get it connected at your new location. ...

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Posted in: Uncategorized, Operations Questions

How do I disconnect my service?

June 5th, 2018 by admin

If at any time you choose to terminate your service with TOTLCOM, let us know 40 days prior to the final date on which you need access to your service. We'll handle the rest. ...

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Posted in: Uncategorized, Operations Questions

How can I open a trouble ticket?

June 5th, 2018 by admin

If you are having difficulty with your TOTLCOM services, you can get the ball rolling quickly by opening a trouble ticket online. Point your browser to the TOTLCOM website, then click on Email Customer Support. Additionally, you can call one of our Customer Care specialists at 1-800-300-5500. The specialists...

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Posted in: Uncategorized, Customer Support Questions

What are my options to pay my bill?

June 5th, 2018 by admin

TOTLCOM offers our customers the opportunity to pay their bills two simple ways. 1. By Mail: TOTLCOM Attn: Accounts Receivable 65 Hangar Way Watsonville, CA 94026 2. By Phone: Contact one of our Customer Care Specialists at 1-800-300-5500. ...

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Posted in: Uncategorized, Billing Questions

What is MRC? What is NRC?

June 5th, 2018 by admin

These acronyms refer to specific types of charges on your bill. MRC stands for Monthly Recurring Charge, and typically refers to the monthly payments you make for your services. NRC means Non-Recurring Charge, and is the money you pay initially for installation and initialization services. ...

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Posted in: Uncategorized, Billing Questions

What is a DID cost recovery fee?

June 5th, 2018 by admin

A DID cost recovery fee is a government-mandated fee charged by all telecommunications providers to cover the cost of 911 service and various charges incurred by the provider. It is assessed at the same rate for each DID. ...

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Posted in: Uncategorized, Billing Questions

How can I get a copy of my invoice?

June 5th, 2018 by admin

If you need a copy of your invoice, simply call one of our Customer Care Specialists at (800) 300-5500 or Contact Us for assistance. ...

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Posted in: Uncategorized, Billing Questions

How are late fees assessed?

June 5th, 2018 by admin

Late fees are assessed to the billing cycle two months prior to the current billing cycle. Therefore, if your payment is late, the late fee will not appear until another billing cycle has passed. ...

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Posted in: Uncategorized, Billing Questions

Why isn't my invoice charge equal to my MRC?

June 5th, 2018 by admin

Your invoice charge includes your Monthly Recurring Charge (MRC) as well as any additional taxes, late fees or additional charges that may be assessed. ...

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Posted in: Uncategorized, Billing Questions

11 New Apps your Business Could Benefit From Using

June 5th, 2018 by admin

Most of us work with programs like Dropbox, Google Docs, and Microsoft every day. But there are a wide range of great software-as-a-service (SaaS) and cloud-based programs that can improve efficiency. We’ve found 11 programs that are sure to be a crowd favorite at your workplace. Though some are not...

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Posted in: Uncategorized, Technology News

Reduce Cellular Spend With ShoreTel Mobility

June 4th, 2018 by admin

Organizations continue to spend valuable budget on international and long distance calls. This white paper provides a sample return on investment (ROI) analysis for an enterprise with U.S. headquarters and several international locations, and shows how ShoreTel Mobility can help lower costs. The name...

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Posted in: Uncategorized, White Papers

Why Switch from IPSec to SSL VPN And 4 Steps to Ease Transition

June 4th, 2018 by admin

oday's highly mobile teleworkers demand more secure access to more resources from more remote devices and platforms than ever before. Internet Protocol Security (IPSec) virtual private networks (VPNs) were originally developed over a decade ago to help businesses avoid the costs of privately-leased...

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Posted in: Uncategorized, White Papers

The 6 Unified Communications Questions Every Company Should Ask

June 4th, 2018 by admin

UC solutions offer organizations of all sizes a tremendous opportunity to reduce communication costs, enhance productivity, and increase employee mobility. But at the same time, UC solutions are significant, long-term investments that should be considered carefully. Asking these 6 questions is essential...

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Posted in: Uncategorized, White Papers

Next-Generation Firewall Market Analysis: The SonicWALL Difference

June 4th, 2018 by admin

The purpose of this paper is threefold: To expose some of the variability and associated weaknesses of competing products To arm evaluators with the means to further reveal similar differences and deficiencies To highlight why your organization's next firewall purchase should be a Next-Generation...

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Posted in: Uncategorized, White Papers

Is Your Network Ready for IP Telephony?

June 4th, 2018 by admin

Enterprises are rapidly adopting IP telephony for cost savings, productivity gains and business innovation. But delivering a high-quality voice service takes more than just buying the latest IP telephony equipment. Successfully deploying IP telephony to your enterprise also means understanding the requirements...

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Posted in: Uncategorized, White Papers, Business Telephones

Application Control Defined – The Top 7 Capabilities Required to Restore Firewall Effectiveness

June 4th, 2018 by admin

Should IT/Security managers attempt to utilize coarse control capabilities currently at their disposal, blocking ports or entire protocols just to eliminate access to a handful of known bad applications? For that matter, will such an approach even work? Or do they plot a more permissive course, allowing...

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Posted in: Uncategorized, White Papers

Designing an IP Camera Project: Is pixels per square foot an important measurement?

June 4th, 2018 by admin

How can you effectively determine how much resolution is needed. In this white paper you will learn about the real specification you should focus on when designing an IP camera solution and how camera resolution and the lens field of view impact the final results. Historically with an Analog camera...

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Posted in: Uncategorized, White Papers

Ten Everyday Things Your Data Backup System Should Do

June 4th, 2018 by admin

Data backup that is reliable, easy and fast is only the beginning... Presented by: SonicWALL Network Security Backing up data from a desktop, laptop or server sounds simple enough. You just copy your data from your system to someplace else; a backup tape, a central server, a second disk, an off-site...

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Posted in: Uncategorized, White Papers

Ten Strategies to Optimize IT Spending in an Economic Downturn

June 4th, 2018 by admin

Presented by: SonicWALL Network Security In the economic downturn, IT budgets are shrinking even as expectations of how technology can help the business are growing. To benefit their companies, IT managers optimize operations, cut costs, anticipate and address problems before they happen, and resolve...

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Posted in: Uncategorized, White Papers

Twelve Ways Applications and Users Are Draining Your Bandwidth and How to Fix It

June 4th, 2018 by admin

Network managers and business owners struggle with the ever-growing demands for more bandwidth on their networks. They typically buy more bandwidth to try to catch up to demand, but the cost, even with declining pricing for Internet connections in some areas, can soon become a money pit. They are looking...

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Posted in: Uncategorized, White Papers

Mobility, Security and the Enterprise: The Equation to Solve

June 4th, 2018 by admin

Smartphones and tablets are everywhere today-equally found in the hands of consumers or the enterprise community. But for all their apparent user-friendliness, these mobile devices can represent a significant threat to corporate data. IT departments need to think long and hard before deciding on the...

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Posted in: Uncategorized, White Papers

The Business Advantages of Wireless Networking

June 4th, 2018 by admin

Keeping mobile employees connected and productive—with all the productivity and convenience features of their desktop phones. Keeping mobile employees connected and productive—with all the productivity and convenience features of their desktop phones The professor holds “virtual office hours” from the...

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The Business Advantages of IP and Virtual Communications

June 4th, 2018 by admin

Business communications thatare dynamic, blended, multimedia, mobile, efficient, intuitive, reflecting the changing nature of the business stage itself. The PC and telephone sit side by side on the desk, but in many organizations, the networks that serve them couldn’t be farther apart. A traditional...

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Posted in: Uncategorized, White Papers, Business Telephones

The Business Advantages of Telecommuting

June 4th, 2018 by admin

Support remote and work-at-home users as truly integrated members of the team—at far less cost and carbon footprint. Support remote and work-at-home users as truly integrated members of the team—at far less cost and carbon footprint The regional distributor dramatically reduced real estate costs and...

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Posted in: Uncategorized, White Papers, Business Telephones

Running A Small Call Center

June 4th, 2018 by admin

You don't need an office the size of a football field and heaps of complex equipment to launch your call center operations. Launching a Call Center <img class="alignright" src="" alt="Mobility Brochure" /> Big businesses establish call centers to manage their customer contacts,...

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Posted in: Uncategorized, White Papers

Toshiba Unified Communications

June 4th, 2018 by admin

Converge applications and communication channels for superior collaboration and customer care. Office phones, cell phones, voice mail, email, videoconferencing, instant messaging and more… your organization has many ways to connect with employees, customers and business partners. Download...

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Posted in: Uncategorized, White Papers

IP User Mobility: A unified communications profile and portal, wherever you go.

June 4th, 2018 by admin

The ability to transfer registration of an IP phone extension among local and remote devices—with portability of all associated features, preferences and privileges—can redefine the economics and productivity benefits of your business communications system. Download ...

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Posted in: Uncategorized, White Papers

SIP Trunking Gets Down to Business

June 4th, 2018 by admin

Presented by: Toshiba Telecommunication Systems Division SIP trunks are setting the stage for an all-IP environment where business communications can be dynamic, blended, multimedia, mobile, efficient and intuitive. Forward-thinking businesses have been quick to take advantage. Others are held back by...

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Posted in: Uncategorized, White Papers

Call Centers for the Small-to-Medium Business

June 4th, 2018 by admin

Presented by: Toshiba Telecommunication Systems Division The technology that has enabled large call centers for airlines, banks and governmental agencies is rapidly becoming available to the Small-to-Medium Business (SMB). Prices have dropped dramatically. The skills needed to operate a call center have...

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Posted in: Uncategorized, White Papers

Accelerating VoIP Adoption in SMBs and Mid-Market Enterprises

June 4th, 2018 by admin

Presented by: Yankee Group There are a number of reasons why VoIP has quickly become the newest, most promising and most dynamic voice communications technology within the telecommunications industry today. VoIP promises a vast array of cost-saving and productivity-enhancing benefits, ranging from reduced...

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Unified Messaging and FAX

June 4th, 2018 by admin

Presented by: Toshiba Telecommunication Systems Division Unified Messaging (UM) is an application that collects and displays a user's daily messages, e.g. voice, fax, email, etc. in one store, or location. This paper highlights Toshiba's Stratagy Enterprise Server (ES) and the product's competitive advantages....

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The What, The How, and The Why of Managed Threat Detection

May 30th, 2018 by admin

Cybercriminals are getting more fearless by the day and their crimes are getting more and more sophisticated. Cybercrimes are costing businesses and organizations billions of dollars each year. This has spawned a new generation of cybercrime fighters who search for ways to end this threat once and for...

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Posted in: Uncategorized, Technology News

Russian Hackers Target Routers in 50 Countries

May 29th, 2018 by admin

In a day and time when everyone is being super careful not to click on suspicious links, there’s a new threat lurking. Just about every home and office have a router. It’s an inconspicuous piece of equipment that most of us rarely think about. And now, a new alert issued by the FBI says that Russian...

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Posted in: Uncategorized, Technology News

Remember Why We Celebrate Memorial Day

May 29th, 2018 by admin

When we think of Memorial Day, we have visions of parades, going to the beach, enjoying a picnic in the park, or gathering with family and friends for a barbeque. But, as most of us know, this is a special day to honor military members who made the ultimate sacrifice for our country. Many of us will...

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Posted in: Uncategorized, Technology News

Non-Profit Digital Developments for 2018

May 25th, 2018 by admin

Succeeding in a non-profit organization in this day and time requires unique strategies. Technology is advancing at ever-increasing speeds and challenges even the best organizations on every level. The world has seemingly gone completely digital with Millennials now using smartphones for everything they...

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Posted in: Uncategorized, Technology News

New Changes for Microsoft PowerPoint 2016

May 24th, 2018 by admin

PowerPoint is an amazing, multi-faceted software program from Microsoft that allows users to create professional-looking slideshows. These presentations have evolved from being a novelty to an essential part of everyday business around the world. The slideshow format makes it easy to tell a story that...

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Posted in: Uncategorized, Technology News

YOUR RANSOMWARE SURVIVAL GUIDE

May 24th, 2018 by admin

This Ransomware Survival Guide will help your employees master the skills to prevent downloading or linking to malicious ransomware threats. It will help them recognize phishing emails, malicious links and what to do when they find them. It will help you protect your organization and: Prevent ransomware...

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Posted in: Uncategorized, Technology News

Better Get Ready – The GDPR Goes Into Effect May 25, 2018!

May 21st, 2018 by admin

What Is It?  What Do We Need To Know?  What Should We Do? First step:  Watch our training session on GDPR – Click Here If you don’t know what the GDPR is, and if you’re not ready for it, you’re going to get caught short because this is a legal deadline and it’s coming up fast. The General Data Protection...

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Posted in: Uncategorized, Technology News

2018 Security Breaches Indicate That Cybercrime Is On The Rise

May 21st, 2018 by admin

Cyber breaches have become the norm across the United States and in many parts of the world. Regardless of the size of your company or your budget for security, your company could be at risk. This has caused rapid growth in the cybersecurity industry. According to Forbes, this market will reach 170 billion...

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Posted in: Uncategorized, Technology News

Why Nonprofit Organizations Should Invest in Microsoft Office 365

May 18th, 2018 by admin

Not-for-profit organizations frequently contend with the lack of time and money necessary to afford large IT investments that are critical for achieving efficiency in their operations. Those organizations that can afford these technologies constantly have to deal with scarce resources and manpower needed...

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Posted in: Uncategorized, Technology News

Reasons to Use a Managed Service Provider for Wireless Networking

May 18th, 2018 by admin

Wireless networking has become a very important aspect of human life. The global marketplace has forced businesses to find new ways of reaching their customers in countries around the world. However, wireless networking isn’t just for business owners. Various people in every way of life rely on wireless...

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Posted in: Uncategorized, Technology News

Why Managed Detection and Response Is More Important Now Than Ever

May 16th, 2018 by admin

Technology is constantly evolving, and so is its relevance. In the world today, technology is fast-becoming a human being’s best friend. Just think of the number of times that you rely on technology in a day’s time. Everyone, even the self-proclaimed analog dinosaur, depends on technology to some extent....

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Posted in: Uncategorized, Technology News

Meltdown and Spectre Spawn New Round of Phishing Scams

May 16th, 2018 by admin

The recent announcement of the vulnerabilities found in the Intel, ARM, and AMD processors has sparked a new phishing campaign – not the good kind of fishing with bait and largemouth bass. Although, these hackers are using a particular kind of bait. While Meltdown and Spectre require access to your...

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Posted in: Uncategorized, Technology News

Are You Tired Of Waiting For IT Support?

May 14th, 2018 by admin

The cost of downtime goes up exponentially when you’re waiting for an unresponsive IT company. So why bother? Try our responsive Help Desk instead.  So much of the IT industry is dependent on time. How quickly an IT firm can respond to a problem, how much downtime their client deals with, how much they’re...

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Don’t Struggle with your Carrier

May 12th, 2018 by admin

Struggling to communicate with Internet Carriers and finding the right service for your business needs is one of the biggest deterrents that people face when they’re trying to get High Speed Internet Access for their business. Unfortunately however, having high speed access to get your job done is almost...

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Posted in: Uncategorized, business services, Technology News, Information and Education

Don’t Struggle with your Carrier

May 11th, 2018 by admin

Struggling to communicate with Internet Carriers and finding the right service for your business needs is one of the biggest deterrents that people face when they’re trying to get High Speed Internet Access for their business. Unfortunately however, having high speed access to get your job done is almost...

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Posted in: business services

Starting a New Company? Doing Business in the EU? Don’t Forget the GDPR! The May 25th Deadline Is Right Around The Corner!

May 9th, 2018 by admin

If you don’t know what the GDPR is, and if you’re not ready for it, you’d better read on or watch our webinar on demand by clicking here. The General Data Protection Regulation goes into effect May 25, 2018. It’s a privacy law the European Union is enforcing to protect the personal data you collect...

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Posted in: Uncategorized, Technology News

SECURING YOUR DATABASE

May 8th, 2018 by admin

In the era of modern technology, effective database security is more important than ever. Your business stores a range of sensitive information (for clients and employees) all of which needs to be kept safe at all times. Should any of that data get exposed, either by malicious hackers or internal human...

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Posted in: Uncategorized, Technology News

The Newest Forms Of Ransomware & How To Protect Your Business From Them

May 4th, 2018 by admin

The Situation Ransomware is now one of the top security concerns for businesses and organizations of all sizes. The City of Atlanta was hit with a ransomware attack called SamSam in March, crippling some important departments like their court system, sewer infrastructure requests, and water billing department....

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Posted in: Uncategorized, Technology News

How Outsourcing Your Technical Service & Support Can Reduce Your TCO

May 4th, 2018 by admin

You may think that your technical support and service costs will increase as your organization grows in size and scope. But this doesn’t have to be the case. Most small and mid-sized businesses no longer need to employ dedicated techs or pay for the benefits and management costs that come along with...

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Posted in: Uncategorized, Disaster Recovery, Technology News

Got Tricky Data? Try Excel Magic Tricks!

May 4th, 2018 by admin

Got data? Then you’ve got needs – the need to make your data make sense. Microsoft Excel has amazing built-in magic tricks, and all it takes is just a few clicks! Information is important. Information is critical. Information is what keeps the world moving. Life can depend on having the right information...

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Posted in: Uncategorized, Technology News

Notable features of Windows 10

May 4th, 2018 by admin

Over the years there have been many versions of Windows such as Windows 8, Windows Vista, and Windows XP. Windows 10, the latest update from Microsoft, has many unique features that distinguish it from its predecessors. While the previous versions ran mainly on laptops and desktops, Windows 10 is designed...

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Posted in: Uncategorized, Technology News

New NIST Guide Enables Digital Forensics Investigators

May 1st, 2018 by admin

NIST has recently released a quick start guide that outlines the procedures used to place test data on a mobile device by forensics experts during an investigation. In many criminal cases, the authorities can gain valuable information by examining smartphones, computers, and tablets belonging to those...

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Posted in: Uncategorized, Technology News

The Future We’ve All Been Eagerly Anticipating Is Here – Are You Ready?

May 1st, 2018 by admin

The standard of next-generation telecommunication is no longer the future, but the present. You’re probably not using it, even though you should be, and you may have to wait. When casual conversations bring up speed, it’s inevitable we hear the clichés about “faster than the...

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Posted in: Uncategorized, Technology News

Data Breaches and Credit-Card Fraud Can Destroy Your Small Business

May 1st, 2018 by admin

Most business owners are cognizant of the prevalence of fraud in the digital world today. According to Experian’s Global Fraud and Identity Report 2018, almost three-quarters of businesses believe fraud is a growing concern, and nearly two-thirds reported fraudulent losses over the past year. What is...

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Posted in: Uncategorized, Technology News

Orbitz Hack Compromises Nearly 1 Million Customers – Are You One Of Them?

April 24th, 2018 by admin

It's so often these days that hacks hit big-name companies that consumers are becoming numb to it. The latest to get hacked? Orbitz. The travel booking company recently announced that they may have been hacked, possibly compromising the personal information of approximately 880,000 users. The breach...

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Posted in: business services

Your Top 5 Easy Technology and Office Moving Tips

April 24th, 2018 by admin

Your company is busting at the seams. Staff is piled on top of each other. You’re growing, but the building isn’t. The time has come to move your office and your technology. Where do you begin?  If you stick with us, we have it all sorted out for you, with our “Top 5 Easy Technology...

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Posted in: Uncategorized, Technology News

Orbitz Hack Compromises Nearly 1 Million Customers – Are You One Of Them?

April 22nd, 2018 by admin

Orbitz has disclosed that a recent data breach could have exposed extensive information of up to 880,000 of their customers. It’s so often these days that hacks hit big-name companies that consumers are becoming numb to it. The latest to get hacked? Orbitz. The travel booking company recently...

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Posted in: Uncategorized, business services, Technology News

Is Your Greatest Asset Also Your Biggest Weakness? Trust Us, It Is.

April 22nd, 2018 by admin

Your most valuable asset has nothing to do with information or data you store, but rather within your human resources departments – which may also be your greatest weakness. Cybercriminals don’t sleep. Nope. In fact, it’s when we sleep that cybercriminals are the most active! There...

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Posted in: Uncategorized, Technology News

Are We Learning Anything From All These Cyber Attacks?

April 15th, 2018 by admin

So many big, expensive cyber attacks have taken place in the last few years that it’s hard to remember them all – when will we learn our lesson? Cyber attacks are common ground these days. There was the Chase Bank breach of 2014, which exposed the financial information of 76 million Chase...

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Posted in: Uncategorized, Technology News

Hold on to Your Credit Cards… Alexa’s On a Shopping Spree!

April 15th, 2018 by admin

I love my Alexa. I don’t know what I’d do without it. Last year I decided to set it up for voice shopping. That way, when I come home from work, I can start cooking dinner, get the kids going on their homework, and tell Alexa what I want to buy. Evidently, other moms and dads are doing this...

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Posted in: Uncategorized, Technology News

Make All Your Dreams Come True In One Easy Step!

April 15th, 2018 by admin

Believe it or not, the primary purpose of technology is to improve our lives. Making your tech work to increase productivity and efficiency is the ultimate goal of every CEO – so take your first step today! Technology can be fantastic! With the push of a button, the average person can:...

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Posted in: Uncategorized, Technology News

Must-Know SEO: Info Secrets to Maximizing Your Website’s Google Search Ranking

April 15th, 2018 by admin

  Google is the number-one search engine. It’s the one people go to when they have a question they need to be answered or are looking for a business to serve their particular needs. Google, like the terms Kleenex and Clorox, has become part of our daily vernacular. When you search for something...

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Posted in: Uncategorized, Technology News

Big Changes For Google

April 15th, 2018 by admin

If You Want to Be First on Google Searches, Be Sure to Employ Best Practices for Mobile-First Indexing On March 26th, 2018, Google announced that after over 18 months of testing they will now begin migrating sites that follow best practices for their mobile-first indexing. This means that Google will...

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Posted in: Uncategorized, Technology News

Lazlo S. Golden State Farm CreditKingsburg, CA

April 9th, 2018 by admin

“Awesome, you do a great job for us as always Shelly.”...

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Jonathan A.Alameda Superior Courts Alameda, CA

April 9th, 2018 by admin

“Jerry , Thank you for taking time out of your busy schedule and going the extra mile.”...

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Managed IT Services

April 4th, 2018 by admin

You can’t afford technology interruptions and outages that slow down or shut down your business. Unless your technology is managed and maintained properly this is what you’ll be dealing with....

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Posted in: Uncategorized, Cloud Services

Business Telephone Services

April 4th, 2018 by admin

Reliable phone service is vital to your successful business operations. When your telephone service fails, your business shuts down. If you’re still using an antiquated business phone service, you can do much better....

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Posted in: Uncategorized, Cloud Services

Mitel

April 4th, 2018 by admin

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Sonicwall

April 4th, 2018 by admin

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Polycom

April 4th, 2018 by admin

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Bluip

April 4th, 2018 by admin

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Plantronics

April 4th, 2018 by admin

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Pulsar

April 4th, 2018 by admin

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Technology Assurance

April 4th, 2018 by admin

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Posted in: Uncategorized, Partners

TOTLCOM Video for Introduction Purposes or of the Team

April 4th, 2018 by admin

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Hello world!

April 4th, 2018 by admin

Welcome to WordPress. This is your first post. Edit or delete it, then start writing!...

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We Need A New Phone System

April 4th, 2018 by admin

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Lower My IT Costs

April 4th, 2018 by admin

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Posted in: Uncategorized, Services

Fix My Computer Network

April 4th, 2018 by admin

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Posted in: Uncategorized, Services

Protect My Network

April 4th, 2018 by admin

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Posted in: Uncategorized, Services

Backup My Data

April 4th, 2018 by admin

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Posted in: Uncategorized, Services

Keep Us Running

April 4th, 2018 by admin

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Posted in: Uncategorized, Services

Help Me

April 4th, 2018 by admin

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True ProfessionalsStand Apart.

April 4th, 2018 by admin

Put Your Trust In A Total Technology Services Team....

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Posted in: Uncategorized, Banner

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April 4th, 2018 by admin

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Posted in: Uncategorized, Case Studies

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April 4th, 2018 by admin

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April 4th, 2018 by admin

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April 4th, 2018 by admin

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April 4th, 2018 by admin

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A Minor Change to a Data Network Caused Major Headaches for the Voice Network

April 4th, 2018 by admin

After experiencing phone issues for days, one customer learned how quickly TOTLCOM can identify a root cause....

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Posted in: Uncategorized, Technology News, Information and Education

Balch & Bingham LLP Sets a Good Precedent with ShoreTel Selection

April 4th, 2018 by admin

The law firm picked ShoreTel for its rich feature set but after Hurricane Katrina struck its Gulfport office, it was the IP telephony systems’ resilience......

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Posted in: Uncategorized, Technology News, Information and Education

TDS Group Experiences Higher Levels of Service with ShoreTel VoIP

April 4th, 2018 by admin

The TDS Group is a medium sized business in Northern California that supports financial remitting services for 300 school...

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Posted in: Uncategorized, Technology News, Information and Education

Cloud Technologies

April 4th, 2018 by admin

TOTLCOM IT professionals help companies like yours benefit from the high-impact business capabilities provided by the cloud....

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Posted in: Uncategorized, Cloud Services

No Need to Hire a Full-Time IT Specialist with Gold PARTNER Support

March 17th, 2018 by admin

Have you ever contacted a support center and waited days for a response, only to get one that is not tailored to your needs? If you have and you're fed up with the waiting then let us introduce you to our Gold PARTNER Support. If you are one of many small- or medium-sized businesses, it probably doesn't...

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Posted in: Uncategorized, Solutions, Technology News, Information and Education

No Need to Hire a Full-Time IT Specialist with Gold PARTNER Support

March 16th, 2018 by admin

Have you ever contacted a support center and waited days for a response, only to get one that is not tailored to your needs? If you have and you're fed up with the waiting then let us introduce you to our Gold PARTNER Support. If you are one of many small- or medium-sized businesses, it...

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Posted in: Solutions

Another Ransomware Attack Leaves Hospital Offline

January 24th, 2018 by admin

Once again a hospital has been hit with ransomware, causing staff to rely on pens and paper to keep records and maintain patient care. On January 11 th , Indiana's Hancock Regional Hospital was infected with ransomware by an "unknown party" that has requested an unspecified monetary amount in bitcoins...

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Posted in: News

A Minor Change to a Data Network Caused Major Headaches for the Voice Network

January 8th, 2018 by admin

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Balch & Bingham LLP Sets a Good Precedent with ShoreTel Selection

January 8th, 2018 by admin

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TDS Group Experiences Higher Levels of Service with ShoreTel VoIP

January 8th, 2018 by admin

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