5 Metrics Every Contact Center Manager Should Know

December 28th, 2017 by admin

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Posted in: Uncategorized, Events

A Minor Change to a Data Network Caused Major Headaches for the Voice Network

December 26th, 2017 by admin

After experiencing phone issues for days, one customer learned how quickly TOTLCOM can identify a root cause. Network outages and phone problems are always a business concern, but when they last for days, the cost to a company’s reputation and bottom line grows exponentially. This was the recent challenge...

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Posted in: Uncategorized, Success Stories

Balch & Bingham LLP Sets a Good Precedent with ShoreTel Selection

December 26th, 2017 by admin

The law firm picked ShoreTel for its rich feature set but after Hurricane Katrina struck its Gulfport office, it was the IP telephony systems’ resilience that proved its worth. The law firm of Balch & Bingham, established in Birmingham, AL, more than 80 years ago, has seven offices spread across...

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Posted in: Uncategorized, Success Stories

TDS Group Experiences Higher Levels of Service with ShoreTel VoIP

December 26th, 2017 by admin

The TDS Group is a medium sized business in Northern California that supports financial remitting services for 300 school districts in 46 states. The customer needed a phone system to support inbound/outbound call center functions with good call quality, ease of use and economical deployment and maintenance...

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Posted in: Uncategorized, Success Stories

IPedge: From Beta to Live System—Toshiba Is Its Own Toughest Customer

December 26th, 2017 by admin

The Challenge: Replace a 17-year-old Legacy Phone System TAIS was using a 17-year-old Legacy digital telephone system, which was in need of replacement. It was time to move to a new, pure IP system, and Toshiba's Telecommunication Systems Division (TSD) was preparing to introduce the IPedge™. The timing...

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Posted in: Uncategorized, Success Stories

MonaVie Boosts Call Center Productivity and Savings with ShoreTel Enterprise Contact Center

December 26th, 2017 by admin

Fast-growing company MonaVie manufactures and markets nutritional beverages and supplements designed to help consumers promote healthier lifestyles and manage weight. Established in 2005, MonaVie is a fast-growing company that provides an extensive line of nutritional drinks, supplements and snacks...

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Posted in: Uncategorized, Success Stories

ShoreTel Displaces Cisco VoIP System at PremierWest Bank

December 26th, 2017 by admin

The value of a single phone system was clear to PremierWest Bank, a fastgrowing community bank in Oregon and Northern California. "We had a mishmash of different phone systems at our branches," says Cameron Frasnelly, Network Manager at PremierWest Bank. A single dial plan across PremierWest's 40 branches...

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Posted in: Uncategorized, Success Stories

ShoreTel Helps the Sacramento Housing and Redevelopment Agency Revitalize Service to Neighborhoods

December 26th, 2017 by admin

A public redevelopment agency revitalizes telephone productivity, simplifies business operations and improves customer service across the city, county and community by implementing a ShoreTel UC solution. The Sacramento Housing and Redevelopment Agency (SHRA) is a Joint Powers Authority created by the...

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Posted in: Uncategorized, Success Stories

Shoretel Phone Systems Makes The Grade At David Douglas School District

December 26th, 2017 by admin

The Challenge: Replace a 17-year-old Legacy Phone System Recent education studies have proven what many parents and teachers already know: when parents get involved in their children's education, children do better in school. Such involvement largely depends on direct communication between parents and...

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Posted in: Uncategorized, Success Stories

Westside Regional Center Displaces New System for ShoreTel's Brilliantly Simple Unified Solution

December 26th, 2017 by admin

Westside Regional Center rips out nightmare new phone system and replaces it with ShoreTel solutions to boost organizational productivity, cost savings, and peace of mind. Westside Regional Center of Culver City, California, has one mission: to help persons with developmental disabilities derive the...

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Posted in: Uncategorized, Success Stories

Brookhaven Memorial Saves More Than $400,000 The First Year With Toshiba VoIP System

December 26th, 2017 by admin

Brookhaven Memorial Hospital Medical Center is a 321-bed acute-care, voluntary not-for-profit community hospital. It is comprised of the main campus, two community multi-disciplinary health centers, and its expanded Hemodialysis Program, Home Health and Hospice/Bereavement Services, as well as an off-site...

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Posted in: Uncategorized, Success Stories

Progressive Medical Center Improves Communications Condition by Switching to ShoreTel

December 26th, 2017 by admin

ShoreTel offers the high availability and reliability healthcare organizations need, and improves overall productivity. Carson Tahoe Regional Healthcare is a progressive, technologically advanced healthcare leader in Northern Nevada. The three-story, 352,000 square foot facility at the heart of a spacious...

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Posted in: Uncategorized, Success Stories

Superior Court of California, County of Monterey, Makes the Switch to VoIP with ShoreTel

December 26th, 2017 by admin

ShoreTel reduces costs, improves productivity and customer service, and powers integrated Voice Response system. In early 2004, the superior courts in California branched off to become their own administrative entities, distinct from the counties. Because of this, the Superior Court of California, County...

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Posted in: Uncategorized, Success Stories

Technical Glossary

December 20th, 2017 by admin

The following provides a glossary of terms and definitions that are commonly used in VoIP Solutions. We hope this will provide a good reference for you during your introduction to VoIP Phone Services. Please feel free to Contact Us if you think that important terms or definitions related to VoIP Broadband...

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Posted in: Uncategorized, Resources, Resources

3 Session Online Microsoft Training (On Demand)

December 20th, 2017 by admin

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Posted in: Uncategorized, Events

Clark Pest Control Discovers Better Communications and ROI with ShoreTel

December 20th, 2017 by admin

A California pest control company boosts call center efficiencies and secures continuous uptime with centrally managed VoIP and 20 percent savings with ShoreTel. Clark Pest Control is the largest family-owned pest control firm in the United States. They deliver progressive solutions and eco-friendly...

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Posted in: Uncategorized, Success Stories

City of Oakland Replaces PBX-Based Telephone System with IP Unified Communications Solution from ShoreTel

December 20th, 2017 by admin

Oakland starts migration to IP Unified Communications with some of its city offices and plans to bring more online over the years. Oakland is one of California's most strategic locations for companies seeking to move goods and ideas over air, water, land, or cyberspace. Oakland has a diverse mix of...

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Posted in: Uncategorized, Success Stories

ShoreTel's Distributed IP PBX Creates Countywide Voice System for Bay Federal Credit Union

December 20th, 2017 by admin

Self-Help Call Management Delivers Advanced Features to Non-Technical Users, Improving Member Services Bay Federal Credit Union is a full-service, not-for-profit financial cooperative based in Santa Cruz, CA. While "the customer is the boss" is an ideal that most companies never come close to achieving,...

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Posted in: Uncategorized, Success Stories

Pacific Business Centers Deploys ShoreTel for Extensive Cost Savings and Efficiencies

December 20th, 2017 by admin

Northern California real estate organization unleashes the power of ShoreTel to create a powerful on-demand office environment while saving $365,000 annually in labor costs. The Pacific Business Centers group of companies offers a wide range of on-demand offices in a shared infrastructure environment....

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Posted in: Uncategorized, Success Stories

Adrian College Graduates to a Unified Communications Solution and Chooses ShoreTel

December 20th, 2017 by admin

ShoreTel IP Telephony System Improves Responsiveness, Saves Money, and Simplifies Telephone System Management Founded in 1859 in Adrian, MI, Adrian College is a private, coeducational college of liberal arts and sciences related to The United Methodist Church. With 1,250 students, it is a traditional...

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Posted in: Uncategorized, Success Stories

ShoreTel Delivers Savings 1st Security Bank Can Count On

December 20th, 2017 by admin

The business of regional banking has changed radically over the past decade. Market forces such as consolidation, regulation, varying workforce needs, new technologies, and increasingly demanding customers, have put pressure on banks to differentiate and create more compelling value. For 1st Security...

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Posted in: Uncategorized, Success Stories

TOTLCOM Helps Century 21 Boost Bottom Line

December 20th, 2017 by admin

Working together, ShoreTel reseller, TOTLCOM, Inc. and ShoreTel provided Century 21 M&M and Associates with an integrated suite of applications on the distributed ShoreTel IP telephony system, including ShoreGear voice switches and ShorePhone IP phones. Challenge Century 21 M&M and Associates...

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Posted in: Uncategorized, Success Stories

SIP Glossary

December 20th, 2017 by admin

Address-of-Record An address-of-record (AOR) is a SIP or SIPS URI that points to a domain with a location service that can map the URI to another URI where the user might be available. Typically, the location service is populated through registrations. An AOR is frequently thought of as the "public address"...

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Posted in: Uncategorized, Resources

VoIP Glossary

December 20th, 2017 by admin

Analog audio signals Analog audio signals are used to transmit voice data over telephone lines. This is done by varying or modulating the frequency of sound waves to accurately reflect the pitch of the sound. The same technology is used for radio wave transmissions. Asynchronous Communication A data...

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Posted in: Uncategorized, Resources

Introduction To QuickBooks (On Demand Session)

December 16th, 2017 by admin

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Posted in: Uncategorized, Events

SonicWall Network & Data Security Solutions

December 6th, 2017 by admin

To address the growing concerns about IT security for our customers, we've partnered with SonicWall, a leader in advanced network security, secure remote access, and data protection. SonicWall provides next-generation firewalls and security solutions that protect your business from cyber threats, while...

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Posted in: Uncategorized, Solutions, Technology News, Information and Education

SonicWall Network & Data Security Solutions

December 5th, 2017 by admin

To address the growing concerns about IT security for our customers, we've partnered with SonicWall, a leader in advanced network security, secure remote access, and data protection. SonicWall provides next-generation firewalls and security solutions that protect your business from...

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Posted in: Solutions

Telecom Expense Management

October 6th, 2017 by admin

As reported by CFO Magazine, $8 billion is lost annually to telecom billing errors. There are cost savings hiding in your contracts, and we have the expertise to audit, identify and help mitigate these costs on your behalf. TOTLCOM offers Telecom Bill Auditing and Telecom Services Analysis, we analyze...

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Posted in: Uncategorized, Solutions, Technology News, Information and Education

Telecom Expense Management

October 5th, 2017 by admin

As reported by CFO Magazine, $8 billion is lost annually to telecom billing errors. There are cost savings hiding in your contracts, and we have the expertise to audit, identify and help mitigate these costs on your behalf. TOTLCOM offers Telecom Bill Auditing and Telecom Services Analysis,...

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Posted in: Solutions

Fast & Easy ShoreTel Connect

September 22nd, 2017 by admin

If it seems like everything is getting more complicated every day – you're not alone. We're seeing too many means of communication and a multitude of apps pushing their way into our daily lives. This certainly holds true for the business world, where everyone is looking for the latest way to save time...

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Posted in: Uncategorized, Solutions, Technology News, Information and Education

Fast & Easy ShoreTel Connect

September 21st, 2017 by admin

If it seems like everything is getting more complicated every day – you're not alone. We're seeing too many means of communication and a multitude of apps pushing their way into our daily lives. This certainly holds true for the business world, where everyone is looking...

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Posted in: Solutions

When Disaster Strikes, Is Your Business Prepared?

August 15th, 2017 by admin

Disaster, whether natural or accidental, can happen at any time and place. The effect on your business can be detrimental, and you could see loss of time, loss of data, and loss of business. You need to prepare now! With our BCZone as your backup & disaster recovery option, your business will be...

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Posted in: Disaster Recovery

Answering All Your Questions

July 26th, 2017 by admin

At TOTLCOM Inc, we pride ourselves on offering the best customer service we can. And one of the services we offer on our website is a comprehensive and rich FAQ section that is packed with information on many topics. Being in the telecommunications world for as long as we have, we’ve encountered thousands...

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Posted in: Solutions, Resources

Answering All Your Questions

July 26th, 2017 by admin

At TOTLCOM Inc, we pride ourselves on offering the best customer service we can. And one of the services we offer on our website is a comprehensive and rich FAQ section that is packed with information on many topics. Being in the telecommunications world for as long as we have, we’ve encountered thousands...

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Posted in: Uncategorized, Solutions, Resources

Senior Systems Engineer

July 12th, 2017 by admin

TOTLCOM. is a full-service support IT Company based in the Old Sash Mill in Santa Cruz currently seeking an experienced Senior Systems Engineer. We work with commercial businesses, government agencies, and school districts throughout the Central and Silicon Valleys. We are seeking a well-organized...

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Posted in: Uncategorized, Jobs

Systems Administrator

July 12th, 2017 by admin

TOTLCOM. is currently seeking an experienced Systems Administrator to join the team. We are the leading MSP Firm in Santa Cruz. We work with commercial businesses, government agencies and school districts throughout the Greater Central Coast, Silicon Valley and Bay Area. We are seeking a well-organized...

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Posted in: Uncategorized, Jobs

Service Desk Engineer

July 12th, 2017 by admin

TOTLCOM. is currently seeking an experienced Service Desk Engineer to join the team. We are the leading MSP Firm in Santa Cruz. We work with commercial businesses, government agencies and school districts throughout the Greater Central Coast, Silicon Valley and Bay Area. We are seeking a well-organized...

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Posted in: Uncategorized, Jobs

Dispatch

July 12th, 2017 by admin

LOCAL DISPATCH OPPORTUNITY - IMMEDIATE OPENING!! {company} is a full-service support IT Company currently seeking an experienced or qualified Dispatcher. We work with commercial businesses, government agencies, and school districts throughout North California, Central and Silicon Valleys. We are seeking...

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Posted in: Uncategorized, Jobs

Hosted Voice Solutions

June 29th, 2017 by admin

f you're still using an old analog phone system that ties you to your desk, then you're not being as productive as you could be. For many offices, Voice over IP (VoIP) phones are proving to be a great solution for mobilizing employees and improving communications. TOTLCOM works with several different...

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Posted in: Uncategorized, Phone services

Hosted Voice Solutions

June 28th, 2017 by admin

If you're still using an old analog phone system that ties you to your desk, then you're not being as productive as you could be. For many offices, Voice over IP (VoIP) phones are proving to be a great solution for mobilizing employees and improving communications. TOTLCOM works with several different...

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Posted in: Phone services

Mitel IP 400 Mid Call Function Keys

June 25th, 2017 by admin

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Posted in: Uncategorized, Technology News, Information and Education

Sari H. California Peace Officers Association Sacramento, CA

June 23rd, 2017 by admin

"SO GREATLY appreciated!!!  Thank you to all of you for always providing OUTSTANDING service!"...

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Posted in: Uncategorized, FEEDBACK FROM OUR RAVING FANS THROUGHOUT CALIFORNIA

Tony TSM Insurance Modesto, CA

June 23rd, 2017 by admin

"We have always had great service from you guys. Hard to find nowadays."...

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Posted in: Uncategorized, FEEDBACK FROM OUR RAVING FANS THROUGHOUT CALIFORNIA

Mo Investment Retrievers Folsom, CA

June 23rd, 2017 by admin

"The phones are working great so far. A lot more clarity and responsiveness than our other system!"...

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Posted in: Uncategorized, FEEDBACK FROM OUR RAVING FANS THROUGHOUT CALIFORNIA

Network Security for your Business

June 7th, 2017 by admin

You've probably heard about the massive ransomware attack that caught tens of thousands of computers unaware. WannaCry/WCry 2.0 took the data of its victims hostage, demanding bitcoins as ransom. While we've seen attacks like this from other malicious programs, including viruses, malware, and trojans,...

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Posted in: Uncategorized, Solutions, Technology News, Information and Education

Network Security for your Business

June 6th, 2017 by admin

You've probably heard about the massive ransomware attack that caught tens of thousands of computers unaware. WannaCry/WCry 2.0 took the data of its victims hostage, demanding bitcoins as ransom. While we've seen attacks like this from other malicious programs, including viruses, malware, and trojans,...

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Posted in: Solutions, News

Disaster Recovery Solutions

April 16th, 2017 by admin

Over the past 30 years, most businesses have learned about the difficulties and high costs of setting up, maintaining, and upgrading on-site data storage systems. Data centers and servers are costly, requiring a larger IT infrastructure than many small to medium sized businesses can easily afford....

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Posted in: Uncategorized, business services, Disaster Recovery

Disaster Recovery Solutions

April 16th, 2017 by admin

Over the past 30 years, most businesses have learned about the difficulties and high costs of setting up, maintaining, and upgrading on-site data storage systems. Data centers and servers are costly, requiring a larger IT infrastructure than many small to medium sized businesses can easily afford. Not...

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Posted in: business services, Disaster Recovery

Clement O.Seascape Resort Aptos, CA

April 9th, 2017 by admin

“No problem at all – delay from you is like a microsecond. Very unlike what I am experiencing with Comcast (or frankly, ATT also).”...

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Posted in: Uncategorized, FEEDBACK FROM OUR RAVING FANS THROUGHOUT CALIFORNIA

Helping Smaller Businesses

April 6th, 2017 by admin

Small and medium-sized businesses often suffer from a lack of resources that can limit their IT investments and voice services. We believe that by taking advantage of the many Voice over IP (VoIP) services that we offer, you can raise your IT to an enterprise level without the usual high costs. Looking...

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Posted in: Uncategorized, Phone services, Solutions

Helping Smaller Businesses

April 5th, 2017 by admin

Small and medium-sized businesses often suffer from a lack of resources that can limit their IT investments and voice services. We believe that by taking advantage of the many Voice over IP (VoIP) services that we offer, you can raise your IT to an enterprise level without the usual high costs. Looking...

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Posted in: Phone services, Solutions

Top Tech Gifts 2017: Nintendo Switch

April 4th, 2017 by admin

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Posted in: Uncategorized, Technology News, Information and Education

Top 12 Tech Gifts 2017: Google Home Mini

April 4th, 2017 by admin

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Posted in: Uncategorized, Technology News, Information and Education

Top 12 Tech Gifts 2017: Sony Alpha 6000

April 4th, 2017 by admin

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Posted in: Uncategorized, Technology News, Information and Education

All-Around Gold Support

March 2nd, 2017 by admin

When it comes to your IT needs, if you are part of our Gold Partner Support program, we do everything. Whether you need service, training, or help with your teleco issues, we are here to help. While a competitor might only offer priority queuing and no additional charges on repairs and parts, TOTLCOM...

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Posted in: Solutions

All-Around Gold Support

March 2nd, 2017 by admin

When it comes to your IT needs, if you are part of our Gold Partner Support program, we do everything. Whether you need service, training, or help with your teleco issues, we are here to help. While a competitor might only offer priority queuing and no additional charges on repairs and parts, TOTLCOM...

Read Full Story »

Posted in: Uncategorized, Solutions

New Ways to Manage your Video Surveillance

February 8th, 2017 by admin

Imagine this situation: Your building has been evacuated after a break-in. The police arrive, but don't have any information about the situation inside or around the building. Your video surveillance would be a great help, but it is only accessible in one access controlled room. Gone are the days...

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Posted in: Solutions

Another Ransomware Attack Leaves Hospital Offline

January 25th, 2017 by admin

Once again a hospital has been hit with ransomware, causing staff to rely on pens and paper to keep records and maintain patient care. On January 11 th , Indiana's Hancock Regional Hospital was infected with ransomware by an "unknown party" that has requested an unspecified monetary amount in bitcoins...

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Posted in: Uncategorized, Technology News, Information and Education


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