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ShoreWare® Director is a Web-based network management tool that provides a single
management interface for all voice applications, across all locations. This best-in-class
management interface unifies all systems and tasks, instead of using separate management
systems and administrators for multiple PBX, voicemail and automated attendant systems.
Extremely easy to learn and use, the system helps improve administrator productivity,
lower ownership costs and reduce IT resources.
- Plug and play deployment, easily scalable ShoreWare Director recognizes
all active IP phones on the network and eliminates manual processes by immediately
configuring them (except third party SIP phones). New users are automatically assigned
an extension, mailbox, auto-attendant profile when they first access their voicemail,
and can then be added to an Automatic Call Distribution (ACD) group.
- Performance status at a glance A single-screen view of the entire
enterprise system graphically notifies administrators about the performance status
of all key components, at all times.
- Optimize toll and WAN usage Centralized Call Detail Reporting (CDR)
across the enterprise simplifies accounting and bandwidth issues. Bundled reports
provide information on trunk, user, workgroup, and network activity, exposing under-utilized
trunks and network performance across WAN links to help optimize performance.
- Online documentation Searchable online documentation gives users
and administrators quick and easy answers. Resources include an administration guide,
as well as installation and user documentation.
- Integrated software distribution Integrated software distribution
for voice switches, IP phones, and desktop applications helps reduce support overhead
and ensure system optimization.
- SNMP support The ShoreGear® voice switches support the discovery
of an SNMP agent by any network management application. In addition, the ShoreWare
server can be configured using SNMP.
- Call Detail Reporting (CDR) The ShoreWare CDR service generates
call records for all locations into a single, unified database on the ShoreWare
server-there is no need for "buffer boxes" and "polling devices" to integrate CDR
data from multiple sites. The service also generates call records into a text file
for use by third-party call accounting packages.
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