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With ShoreTel 7, we continue to enhance ShoreTel's ease-of-use for both end users and IT through additions of personalization options, tools to decrease the cost of implementation, and new switch models.
ShoreTel 7 combines the features of legacy products with the flexibility, manageability, usability, and cost-effectiveness of ShoreTel's unique VoIP technology. ShoreTel 7 is the only solution in the market that scales from 10 to 10,000 users with a single hardware and software platform while delivering upon the feature expectations of a small office or large enterprise.
The bottom line is that ShoreTel customers are more satisfied with their system than any other vendor on the market.
Personalization
ShoreTel 7 offers Programmable Toolbars for the end user which allows them to perform many telephony and browsing operations just by clicking a button in Personal Call Manager. This feature has also been extended to the Contact Center so that end users can access call control functions and contact center operations from a single, unified interface.
The Auto Find Me feature has been enhanced by automating call forwarding behavior. A call can now immediately be sent to a destination without requiring any digit entry. Additionally Escalation Notification has been added that allows transfer of a message until it has been heard. This enables support groups to offer round-the-clock service to their customers.
ShoreTel 7 allows company personalization by offering the ability to load custom ring tones on IP phones. This can allow end users to distinguish the sound of their phone from that of their neighbors' phones with a custom ring tone.
Simplification for IT
An import utility has been added that allows a system administrator to make off line changes across all users with a single action. This new feature improves the ease with which a system administrator can modify information for large groups of users.
The latest ShoreTel release offers the Auto-delete by Number of Days feature, which allows a system administrator to set a maximum time limit for the storage of voice mail messages. The system administrator can set a maximum time limit for retention of voice mail messages to save space and reduce their administrative work load.
Additional Switch Models
ShoreTel is introducing four new switch models - the ShoreGear-50, ShoreGear-90, ShoreGear-220T1 and the ShoreGear-220E1. The addition of new hardware models allow site configurations to achieve a higher IP phone density in a smaller rack foot print. The new HW family additions also allows smaller product steps to ensure fine tuning of the switch HW required to meet the customer's requirements.
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