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Toshiba Call Manager has won a 2013 CRM Excellence Award from CUSTOMER Magazine.

This is the 9th product award for Call Manager! “Toshiba has demonstrated to the editors of CUSTOMER magazine that Call Manager improves the processes of their clients’ businesses by streamlining and facilitating the flow of information,” said Rich TEhrani, TMC’s CEO and Group editor-in-chief.  

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TOTLCOM and American Broadband Services (ABS) are proud to announce the availability of “Native” SIP trunking for ShoreTel systems.

Migrating to native trunking via SIP can bring many benefits, such as eliminating the need for numerous expensive PRI T-1′s cards and simplifying network management by running all internal and PSTN calls over IP. Until now, IP Trunking for ShoreTel phone systems required some type of Session Border Controller which added significantly to cost. ABS and TOTLCOM have developed, tested and implemented a low cost solution to this issue.

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ShoreTel is introducing a new docking station intended to satisfy mobile employees whether or not they are using personal or work-given devices — so long as they are running iOS.

With the debut of the ShoreTel Dock, the unified communications provider is tapping into a wider industry trend that has seen many enterprise users favoring iPhones and iPads for work.

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“BYOD strategies are the most radical change to the economics and the culture of client computing in business in decades,” said David Willis, vice president and distinguished analyst at Gartner. “The benefits of BYOD include creating new mobile workforce opportunities, increasing employee satisfaction, and reducing or avoiding costs.”

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TOTLCOM Rated “World Class” in Customer Satisfaction by Independent Source

TOTLCOM today announced it has earned ShoreTel’s Partner Customer Excellence Award. ShoreTel® (NASDAQ: SHOR), the leading provider of brilliantly simple unified communications platforms including business phone systems, applications and mobile UC solutions, announced award recipients for the first half of the Partner Year (October 2012 through March 2013), and TOTLCOM was honored as a customer satisfaction achiever in its Champion Channel partner program.

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Brilliantly simple UC solution dramatically improves productivity and communications

SUNNYVALE, Calif., April 16, 2013 – ShoreTel® (NASDAQ: SHOR), the leading provider of brilliantly simple unified communications platforms, including business phone systems, applications, and mobile UC solutions, today announced the availability of the ShoreTel Small Business Edition 100 (SBE 100), a unified communications solution tailored to meet the needs of small businesses, while still providing the benefits and functionality that are usually only available to large enterprises.

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Mobile collaboration is a force multiplier of productivity for your business. That’s because mobile collaboration fits how people work today—anywhere, anytime. Advances in collaboration software, paired with the move to the cloud, are accelerating the adoption of mobile collaboration in businesses of all sizes. The need for new ways to collaborate is urgent, especially as the ranks of mobile and distributed workers are growing. According to Forrester, the number of “anytime, anywhere workers,” information workers around the world will grow to 29 percent in 2012, up from 23 percent in 2011.

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There has been an increased focus on enterprise mobility in recent years due to numerous trends, including the consumerization of IT and bring your own device (BYOD). Enterprise mobility signals a shift in work habits as more employees adopt mobile voice solutions and cloud services to help them perform regular business tasks.

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TOTLCOM is one of the largest and most dependable IT companies serving Central California & Northern California. TOTLCOM is proud to be authorized and qualified to represent ShoreTel VoIP Office Telephone Systems and Toshiba Business Phone Systems.

TOTLCOM has been a leading phone service company for over 40 years. We pride ourselves in reliably delighting our customers with highly trained and industry certified IT Professionals, out-of-this-world Customer Service, excellent Product Guarantees and cutting-edge Technology Products, IT Security, and IT Support Service that offer our customers an increase in profitability and a competitive advantage.

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Fresno 559-297-5000
Hayward 510-733-5000
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Modesto 209-572-5000
Monterey 831-899-5000
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San Jose 408-998-5000
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