A message to a fellow CIO from our customer, he copied us:

Fred: Glad to help out. I’ve been working with our telephone company vendor (now also my data vendor) for over 12 years. TOTLCOM (yes, that’s spelled right) is located in California and is very well known as they have built their business one customer at a time and work hard to keep them. Shelly works out of Reno and is their primary person to stay on top of telephone and data rates and possibilities to serve their customers. Selling phone and data systems is one part… but it is also a useless attempt unless you have the service providers to back it all up. More importantly, because of the variety and volume of service they handle, Shelly and her team are “ace” at boiling it all down to meaningful metrics… meaning that they know which providers are crap and which excel… In my case, I’ve had a rather nice sampling over the past decade… and Shelly and I work with a creative package through Lightyear Network (for voice) and XO Communications (for data). The rates are competitive at any level, but if you happen to work with TOTLCOM, you get peace of mind… and that is priceless. Besides, like B____ Consulting, I consider TOTLCOM to be a partner of Otis… and that status is not reached until a thorough level of vetting has been done. That’s about as high an endorsement I can give you for TOTLCOM… Besides, they can truly source the right solution for you and Beck based upon actual knowledge, not hearsay or sales pitches…