We believe that our customers benefit from having access to excellent technical support. Support Contracts are like insurance. Although you can live happily without it for years, there comes a time when support becomes critically important. You can minimize lost time by having experienced TOTLCOM Support Engineers help you solve your problem during extended business hours.
TOTLCOM's Gold PARTNER Support goes above and beyond the call of duty to include at NO CHARGE LABOR for all Moves, Adds, and Changes to your system. Under this agreement, have us make all the changes you want and you may never see another bill from us! Exception? Structured cabling.
|Benefit||Competitor Support||TOTLCOM Gold PARTNER Support|
|No charge on parts or labor for repairs.||•||•|
|Waiver of minimum labor charge.||•||•|
|Priority queuing & dispatch.||•||•|
|No charge for “No Trouble Found”||•|
|Free software diagnostics.||•|
|Labor to reprogram systems after magnetic media or software crashes.||•|
|10% Equipment & Labor Discount for adds to system.||•|
Network services ordering and coordination.
(phone lines, T1, PRI, DSL, VPN, SIP Trunking, MPLS networks, etc.)
|Free 24 hr troubleshooting of carrier and network service issues when orders placed through TOTLCOM||•|
|Added training on request, no charge.||•|
|Resolution of wiring and cabling problems.||•|
|Review of communications system expenses with cost-saving recommendations.||•|
|Replacement of defective cords.||•|
|Free network consultation.||•|
|One thousand dollars ($1,000) if we fail to meet published emergency response times.||•|
|Discount the invoice 10% if we do not complete Move, Add, Change work in the time agreed upon with you.||•|
|Emergency back-up equipment stored in local warehouses.||•|
|Free remote programming as requested.||•|
No labor charges for moves, adds, or changes to system.
*New cabling is excluded
|Nightly back-up of server programming.||•|
|Software releases/revisions are at no charge||•|
TOTLCOM can help in many ways. When you purchase a support contract, you receive individualized responses to your particular questions. Your questions can even include asking our experts for consulting advice to help you tackle problems you're encountering. Time is money: have TOTLCOM help you solve your problems. An inexpensive support contract can end up saving you a small fortune.
Over the years, TOTLCOM has developed a world-class support infrastructure and trained an outstanding technical support staff to provide support to a variety of customers all over the world. TOTLCOM offers one-on-one communication with highly qualified technicians, the majority of whom have extensive experience using our tools from the perspective of demanding customer applications. Our services via email and private forum are conducted in a highly professional and timely manner to ensure your technical questions are answered promptly.
Contact us today to find our more about our business services and how we can custom-tailor a support plan for your business.