Presented by: Toshiba Telecommunication Systems Division The technology that has enabled large call centers for airlines, banks and governmental agencies is rapidly becoming available to the Small-to-Medium Business (SMB). Prices have dropped dramatically. The skills needed to operate a call center have become simplified and no longer require full-time specialists. This telecom white paper is directed to the owners and managers of SMBs who are considering establishing a call center in their businesses. Its goal is to cut through much of the technical jargon that surrounds call centers and show you some of the day-to-day benefits of a call center that you may not have considered. Also discover how Toshiba’s VoIP and digital business telephone solutions and call centerapplications can fulfill your company’s telephone system needs.

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