A California pest control company boosts call center efficiencies and secures continuous uptime with centrally managed VoIP and 20 percent savings with ShoreTel.

Clark Pest Control is the largest family-owned pest control firm in the United States. They deliver progressive solutions and eco-friendly programs to residential and commercial customers throughout California and parts of Nevada. Since it was founded in 1950, Clark Pest Control has grown to more than 1,200 employees and 23 branch offices.

“We immediately saw an ease-of-use factor and a product that made sense. We saw better pricing and value, and a suite of readily available tools to facilitate our needs. With ShoreTel’s distributed architecture and automatic failover, we won’t miss customer calls—or potential customer calls. The cost advantages to this solution are immeasurable.”
– Mike Butchko, Director of Information Technology, Clark Pest Control

The Challenge

From technicians working in the field to agents handling inbound calls, the ability to efficiently collaborate across phones, desktops, and remote locations is essential to providing customers with top-notch service. Clark Pest Control had been relying on a mix of older PBX and voice over IP (VoIP) systems to handle its growing organization. The company needed to improve reliability and cost efficiencies while centralizing communications across its many sites with a single solution.

“We have been able to reallocate resources within the enterprise and streamline our call center due to the efficiency of the ShoreTel solution. Now we have a centrally managed phone solution in a multi-branch organization that allows for continuous system uptime. The fact that it also saves us time and money is fantastic.”
– Mike Butchko, Director of Information Technology, Clark Pest Control

The Solution

Clark Pest Control based its ShoreTel UC Solution, including 786 ShoreTel IP phones, ShoreTel Enterprise Contact Center, and ShoreTel Communicator with Personal Access, on top-quality technologies and services to ensure highly available and brilliantly simple communications.

Benefits include:

  • Lowered telephone utility costs by 20 percent the first year
  • Streamlined interaction among staff for greater efficiencies, with QuickDialer for instant access to Microsoft Outlook directories and intuitive desktop tools for faster, simpler collaboration.
  • ShoreTel Enterprise Contact Center provides seamless integration with Clark Pest Control’s IT backend scheduling database, allowing for customer screen pops and helping to trim minutes off each inbound customer call.

“This solution is simplistic by design, buffering sophisticated technologies behind a very intuitive interface that allows us to handle administrative tasks in minutes rather than hours. Our end-user community has become more efficient since installation of the ShoreTel system, because tools are integrated and contacts are just a click away.”
– Mike Butchko, Director of Information Technology, Clark Pest Control

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