Totlcom Incorporated - Voice and Data Systems, Business Phone Solutions, IT Management, Cloud Services


Operations Questions

When does billing start for my service(s)?

TOTLCOM works to get you up and running as soon as possible. Our billing department will begin billing two days after we inform you that your system is ready for activation.

How long is it going to take to fix my issue?

TOTLCOM takes customer support seriously. We employ highly trained engineers to keep you up and running. Many problems can be resolved remotely, while some problems require a more in-depth approach. Our SLA details the specific customer service guarantees you can count on.

What happens if I move?

TOTLCOM's Customer Care Specialists work hard to make your company's move as seamless as possible. They will make the necessary arrangements with your carrier to set up your service and get it connected at your new location.

How do I disconnect my service?

If at any time you choose to terminate your service with TOTLCOM, let us know 40 days prior to the final date on which you need access to your service. We'll handle the rest.

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