Totlcom Incorporated - Voice and Data Systems, Business Phone Solutions, IT Management, Cloud Services


Business VoIP Questions

This is a list of questions frequently asked by customers looking into TOTLCOM Business VoIP services. We hope these will help you answer any questions you have, but please feel free to contact us at 1-800-300-5500 or Email Us if you have questions not covered by this FAQ.

What is VoIP?

The process of making and receiving voice transmissions over any IP network. IP networks include the Internet, office LANs, and private data networks between corporate offices. The main advantage of VoIP is that users can connect from anywhere and make phone calls without incurring typical analog telephone charges, such as for long-distance calls.

Do I need VoIP?

Many businesses can save money by switching to business VoIP for their voice communication needs. Our Account Executives can help you explore options and find out how much your business can save. Additionally, the option of running voice and data communications over the same circuits is another way to save money.

Can VoIP make my company more competitive?

Definitely. Depending on your communications needs, VoIP has the potential to deliver significant savings on communication, letting you allocate valuable resources where they should be allocated: growing your business. Learn how TOTLCOM's business VoIP solutions can give your company the competitive edge.

What kind of equipment or hardware do I need to use VoIP?

Many current phone technologies are capable of running VoIP. If you currently have a PBX, our Account Executives can help you determine whether you're ready for VoIP. TOTLCOM also offers hosted IP-PBX, allowing you to avoid the hassle of maintaining your own equipment. See how TOTLCOM's Hosted IP-PBX service can streamline your operations.

What is SIP?

SIP is a process that allows for creating, modifying, and terminating multimedia sessions with one or more participants. These sessions include Internet telephone calls and multimedia conferences. SIP is widely used as a protocol for Voice over Internet Protocol, or VoIP.

What is SIP Trunking?

SIP trunking is a means of leveraging the powerful SIP technology to provide dedicated multimedia support to a physical location. A SIP trunk is a connection between your IP network and the SIP network of your telephony provider - in essence, a SIP trunk is a phone line. TOTLCOM is the leader in SIP trunking technology, with an active and experienced research and development team and 24x7 customer support.

Why should I choose SIP?

SIP easy to use, is scalable, and saves companies money. With SIP, you can buy exactly the number of lines you need. You can route calls to any domestic physical location, and you can leverage your existing infrastructure to maximize your investment potential.

What does IP PBX mean?

Internet Protocol Private Branch Exchange. IP-PBX is communication equipment located on the physical premises of the business. It is the backbone of an office communications system.

Does TOTLCOM offer Hosted VoIP?

TOTLCOM offers small- and medium-sized businesses the functionality they expect from a traditional hosted VoIP solution at a fraction of the cost. VoIPZone provides your business with a broad array of voice features that simplify your communications. Visit our VoIPZone page or contact one of our Account Executives - they can help you determine if VoIPZone is suited to your situation.

How does TOTLCOM VoIP service work?

TOTLCOM contracts with the leading national carriers to offer you the best, most reliable internet access, at the best price, to support your voice needs. TOTLCOM is a complete business communications solutions provider. We offer inbound, outbound, and two-way calling with a variety of available features. Contact your Account Executive for specific details on how TOTLCOM's VoIP service can give your business an edge over the competition.

What is e911?

E911 is an improvement to the traditional 911 Emergency phone system. E911 provides emergency operators with a physical address for each incoming call. This offers obvious public safety advantages. Some VoIP providers (like Vonage) direct 911 calls to a central operator, who will gather the necessary address information and forward it to the authorities. E911-compliant systems connect you - and your address - directly to the local public safety officials. Our ELS phone lines are fully E911-compliant, offering you and your employees complete peace of mind.

Are TOTLCOM's SIP Trunks better than the competition?

TOTLCOM provides superior SIP trunks and call-routing technology. Our routing networks are structured to provide the most direct route for your calls. TOTLCOM employs multiple call gateways, assuring faster and better connections for your calls. This means reduced latency and coverage of over 90% of the domestic service area. All of this translates into superior business performance. Contact one of our Account Executives to learn the benefits of TOTLCOM Business VoIP.

Why should I go with SIP Trunking as opposed to hosted IP PBX?

It depends on the type of PBX you currently have. If you have recently made a large investment in phone technology, it might make sense for you to go with our SIP trunking service, which would allow you to leverage your current investment with the latest technologies. If you favor a more hands-off approach, our feature-rich Hosted IP-PBX service might be just what you need. Our Account Executives can assist you in making this determination.

Does TOTLCOM offer international phone numbers?

TOTLCOM provides local numbers in more than 5,300 domestic service areas. At this time, we do not provide international numbers.

Can I get a custom toll-free or local number?

TOTLCOM maintains a stock of more than 2 million voice-capable SIP trunks, offering full Local Number Portability (LNP) compliance. We support local call origination from 5,300+ rate centers, covering 300+ markets. Our service footprint covers 93% of the U.S. population, with 1,000 to 10,000 phone numbers available in each unique rate center. We can request specific numbers, but cannot guarantee them. Our number porting service allows you to move the custom numbers you currently have to a TOTLCOM VoIP system.

Can I keep my phone number?

Probably. Along with many other features, TOTLCOM supports number porting from almost all service providers. We can configure your system with your current numbers, offering your customers and employees a seamless transition.

How long does it take to get a new VoIP system?

Typically, we can get your new Business VoIP system up and running in 3-5 business days. We maintain a large stock of local numbers in more than 300 markets, so we probably have the numbers you need in stock. If we need to secure additional numbers, the process will take 5-10 business days.

How many rate centers do you cover?

TOTLCOM offers local numbers in more than 5,300 rate centers in the U.S., covering 300+ markets and serving more than 93% of the U.S. population.

What type of equipment will I need to move to TOTLCOM business VoIP?

In many cases, our customers can use their current telecommunications equipment. If you currently have an IP PBX or SIP-ready equipment, you will need no additional hardware. We can also help you acquire the equipment necessary to convert your analog voice equipment to VoIP technology.

How much bandwidth does each phone call take?

The amount of bandwidth for a call depends on the compression method (or codec) that is being used. The g.711 codec requires about 80-90k per call, while the g.729a requires about 30k.

What codecs do you support?

TOTLCOM supports both the g.711 codec and the g.729a codec.

Does TOTLCOM support IAX trunking?

TOTLCOM is a complete SIP trunking communications system provider. At this time, we do not support IAX trunking.

Will TOTLCOM SIP Trunks work over our existing Internet connection?

TOTLCOM recommends a T1 data connection for the best call quality. T1 lines offer the best combination of uptime, stability, and reduced latency. Our Account Executives can help your business experience the increased productivity of a T1 line and the efficiency of VoIP communications with our bundled service packages.

How long are the service contracts?

TOTLCOM offers one, two, and three-year VoIP and data contracting. By signing a longer contract, you can lock in lower rates and reduce some installation charges. Additionally, TOTLCOM offers the ability to re-negotiate pricing options at the end of a contract term.

What service guarantees does TOTLCOM offer?

TOTLCOM offers some of the most comprehensive SLAs in the industry. Our U.S.-based customer support team is available 24x7 to solve all of your communications issues. Read our customer testimonials and hear what our customers have to say about the support they receive from TOTLCOM.

What guarantees does TOTLCOM offer for its VoIP service?

TOTLCOM has the industry's leading VoIP SLA. Our VoIP service is guaranteed to have maximum uptime and minimal latency and jitter issues.

What is the charge for adding a single voice line?

TOTLCOM knows that your small and medium-sized business needs maximum flexibility when it comes to scaling your operations. You can add a single DID line at any time during your contract for the same low initial rate. Unlike some of our competitors, we will not force you to buy packages of lines you don't need.

How many DIDs are included?

TOTLCOM's Business VoIP service includes one DID per SIP trunk ordered. Additional DIDs may be purchased in packages at competitive rates.

What is the toll-free rate?

TOTLCOM offers industry-standard pricing of $0.029 / minute for toll-free lines.

What are internation rates?

TOTLCOM offers very competitive international rates. Contact one of our Account Executives for specific pricing details.

How long will it take you to port my phone numbers?

TOTLCOM can transfer your existing phone numbers to your new Business VoIP system. It typically takes 3-4 weeks to complete the porting process, depending on how many numbers you have to transfer. We realize that speed is essential; most of our small and medium-sized business customers have found that the process can be completed in about 30 days.

Can I get new numbers as I need them?

Absolutely. Flexibility is a hallmark of TOTLCOM's small and medium-sized business VoIP service. We can add additional DIDs at any time. Leave us your contact information so one of our Account Executives can contact you.

What is E.164 numbering?

E.164 Numbering is the international standard for assigning telephone numbers. TOTLCOM DIDs are E.164-compliant, which means that phone systems anywhere in the world can reach them.

TOTLCOM is an authorized dealer of top brand telecom equipment for business phone systems, voice and data networks, and video surveillance systems. Our expert staff custom selects products to create the communications system that best matches your company's needs. But don't take our word for it - check out this history of comments made by some of our favorite customers.

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