Totlcom Incorporated - Voice and Data Systems, Business Phone Solutions, IT Management, Cloud Services


Broadband Internet Questions

How much bandwidth do I need?

Each business is unique in its communications requirements. Your bandwidth needs depend on how many users you have at your location, and what those users are doing. TOTLCOM offers premium fractional T1, T1, fractional T3, T3, and optical data connections. Our Account Executives can help you determine which of these options is best for your situation.

How long does it take to get a T1 installed?

For most customers in most geographic locations, it takes about 35-40 days to install a new T1 connection. TOTLCOM coordinates every step of the process, from signing the contract to scheduling the installation. Additionally, our customer support team is ready to assist you 24 hours a day, seven days a week.

Are TOTLCOM Internet circuits shared or private?

Our T1, NxT1 and T3 (or DS3) data lines are private connections with private ports. We believe our small and medium-sized business customers deserve the speed and security that can only be delivered by a dedicated, private line. Our pricing includes the port and the loop charge together, providing for a seamless, guaranteed data connection.

Does TOTLCOM guarantee my upload/download speed?

Yes. TOTLCOM believes consistent, reliable data and voice connections are essential to success for our small and medium-sized business customers. We pride ourselves on providing this service, and this guarantee is tied to our industry-leading SLA. You will always receive the specified speed capability.

What is the guaranteed response time if there is with my circuit?

TOTLCOM realizes that when your internet access is down, your business is not making money. Most of the problems are such that we can solve them remotely. We have extensive relationships with each carrier, so if there is an issue, we have the ability to resolve it quickly and efficiently. When you sign with TOTLCOM, you receive the added value of our experienced, dedicated in-house service and support geared for small and medium-sized business.

How many IP addresses do I need?

This depends on your network. If you want to add voice or other SIP trunking, that would determine the IP addresses you need. This depends on the size of the company. Each device that is connected to the Internet through your router requires its own IP address. TOTLCOM's experienced Sales Engineers will guide you through the process of determining your needs and provisioning the required resources.

What type of equipment is needed for a T1, NxT1 or T3?

TOTLCOM offers small and medium-sized business a number of options in terms of equipment choice. An Account Executive will guide you through the process, helping you to decide whether it makes sense to purchase or lease your equipment, and what equipment to purchase or lease, based on your business plan. Call 800-300-5500 today to find out how TOTLCOM can help your company succeed.

What equipment is needed for the activation?

TOTLCOM will handle connecting the data to your business location. All you need to provide is a router and cables. TOTLCOM's experienced Account Executives will provide the correct equipment during the initial order process, making it as seamless as possible, so you can get back to business.

TOTLCOM is an authorized dealer of top brand telecom equipment for business phone systems, voice and data networks, and video surveillance systems. Our expert staff custom selects products to create the communications system that best matches your company's needs. But don't take our word for it - check out this history of comments made by some of our favorite customers.

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