Remote Support Information

If you are currently experiencing a telecom related or network down emergency, TOTLCOM remote support technicians are available 24 hours a day, 7 days a week for all service-related issues. Call 1-800-300-5500.

TOTLCOM engineers are skilled in business network infrastructure and corporate and enterprise LAN, WAN and VPN technology. We can support all the connections, managed switches, firewalls, and routers. TOTLCOM maintains four service offices in California – in Watsonville, Modesto, Sacramento, and Fresno and partners with a nationwide network of IT Support companies. We can usually respond within minutes during regular business hours 8am-5pm.

Contacting Customer Support
Whether it’s a question about your desktop phone or you need to resolve an immediate network issue you have direct access to our technical experts.

Supported Systems
TOTLCOM has been supporting and servicing the systems we install and deploy for over 30 years. We have highly trained office staff, dispatchers, and engineers ready to serve you.

Support Service Programs
We know that mission-critical business systems don’t always break down on weekdays between 9am and 5pm. Business support includes the ability to reach our technicians 24/7.

Service Areas
TOTLCOM is able to serve a huge portion of California because of its multiple offices. Plus, through our affiliation with Technology Assurance Group, we have peering arrangements with other dealers across the country.

Contact Customer Support Now
Our familiarity with typical and customized computer network architecture allows us to quickly assess your problems. Our technical services can be engaged for a specific incident or on a recurring basis either reactively to a failure or technical issue or proactively to maintain, monitor and address issues before they cause you down-time.