Running a business today is more complex and demanding than ever. Advances in technology have helped to increase your efficiencies and productivity, yet they have also increased your need for IT support. But don’t worry. TOTLCOM’s Help Desk professionals are available 24/7 to answer all of your questions.

Help desk technicians are vital because they keep the technologies that you rely on running smoothly. They provide the technical support and troubleshooting services required to ensure your computers and software are reliable and secure.

TOTLCOM specializes in providing IT support and service to small and mid-sized organizations with: 

  • 24/7 live Help Desk support.
  • A single source for all your IT questions or issues.
  • Help over the telephone, via email, or online through our web portal.
  • Experts who take care of any IT-related problem both remotely and onsite.
  • Follow up to ensure that your questions or issues were completely resolved.

Our Help Desk Team is trained to not only answer your questions but eliminate downtime within your IT operations. They focus on ensuring your questions are answered and IT problems resolved quickly and effectively.

We use special software to record, track, and manage issues you raise. Everything is documented so we can keep good records of your needs and ensure they’ve been fully addressed. We save this data in our Information Technology Infrastructure Library and leverage it for future reference to ensure optimal performance.

Our Help Desk technicians have the expertise you need. When you sign up for our IT Managed Services, they’ll not only answer your questions but so much of what needs doing remotely without interrupting your operations. We work hard:

  • Assessing PC and network issues
  • Configuring hardware
  • Installing software applications
  • Removing viruses
  • Providing offsite data backup and recovery
  • Blocking intrusions that could harm your data

With TOTLCOM’s Help Desk Support, you’ll get the experienced, cost-effective service you need when you need it.  Plus, you’ll have access to an entire team of technical support experts any time of the day or week. You’ll never be left with unanswered questions about your technology.

Get the IT Help Desk Support you require. For more information, or to learn more about our IT Managed Services, send us an email or call (800) 300-5000.