Follow the links for our Managed Services Agreements and Terms of Service documents

For support on or questions about your network, phone system or data system, please call (800) 300-5500 or email support@TOTLCOM.com

We will respond immediately during business hours. After business hours, if you are on a support agreement, we will respond within a few minutes. If you are not on a support agreement, please expect a response the next business day.

Whether you have one office or many offices, we are able to serve your needs on a personal basis. Local phone numbers and offices to serve you. Contact us now!

 

TOTLCOM has its own certified engineers available to help support your phone system or data network.

  • 24/ 7/ 365 support available
  • Certified engineers
  • TOSHIBA certified engineers
  • Coordination and liaison with carriers for dial tone, long distance, broadband, Wide Area Networks
  • Remote support helps ensure that your system can be up and running in minutes
  • Remote monitoring enables immediate repairs, often before the customer is even aware.
  • If remote support does not fix a problem, then an engineer can be dispatched to your site for hardware and software repairs
  • Complex support requirements are a specialty.

TOTLCOM can provide help with any of the following:

  • Remote Network and Telecom Support
  • On-Site Network and Telecom Support
  • Network Security, Including Cyber Security
  • Network Setup and Administration
  • Network Support and Monitoring
  • Employee Training to Counter Phishing and Hacking
  • Mitel/ShoreTel System Support
  • Managed Services
  • IT Project Services
  • Advisory Services
  • Direct Access to Technical Experts

Why Choose TOTLCOM?

We have the people, the talent, the tools and the know how to make sure your voice and data networks are done right. It comes from over 40 years providing communications solutions. It is rare to find a company at this level with such extensive voice and data expertise.

Our customer satisfaction is World Class (documented over 98%). We have one of the most knowledgeable engineering staffs in the state. Credentials include: MCSE (Microsoft Certified System Engineers); CCNA; Cisco CCNA, CCDP, CCNPPlus, SonicWall and Watchguard CSSA, plus various fully certified technical levels with Mitel/ShoreTel and others. Network security is integrated into the solutions through products and services by manufacturers like Cisco, Watchguard, Webroot, and Continuum.

We’ll help your company “Go Green” by offering lower power solutions. We believe the most important time is spent with our customers before an installation to help them find the right solution for their needs.

Included are network assessments and site surveys. We provide “one point of contact”, since we will coordinate each and every aspect of a project, including circuit ordering/coordination, structured cabling, data hardware/infrastructure, telecom equipment, local and wide area networking and network security. TOTLCOM is a company of people. No matter what the product that fits your needs, the staff that serves you has the efficiency of your business at the core of our mission.

In Summary:

  • We CARE if our customers are happy.
  • We do it right and we can prove it.
  • We won’t sell anything we won’t use ourselves.