What sort of installation support do you provide?

When you sign a contract with TOTLCOM, an installation representative will guide you through every step of the process, from scheduling to initialization. We acquire the connection to the local and national carriers, activate the service, and coordinate service personnel. Additionally, we will provide you with a detailed ch...

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What is the extent of my role and participation in the activation?

TOTLCOM organizes the entire installation process. The customer has to be on-site during the activation process and have their router, as well as the correct cable connection from the T1 to the router. TOTLCOM's experienced Account Executives will provide the correct equipment during the initial order process, making it as ...

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How long does the installation process usually take?

TOTLCOM works directly with the carrier to make the installation process as quick and painless as possible. For most small and medium-sized business customers, the process will take 30-45 days, depending on the location of the installation. Our experienced service and installation team will guide you through the process, ev...

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I need my access sooner. Can the installation finish before the 30 to 45 business day interval without an expedite?

Yes. In some cases, if the customer's site is ready, the process can move more quickly. Ask one of our Service Representatives what you can do to make sure the process is as short as possible. ...

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What is an expedite?

TOTLCOM recognizes that small and medium-sized businesses often need their data connections to be on line as soon as possible. With some carriers, the installation process can proceed more quickly with an expedite order. This feature costs more up front, but results in a shorter installation process. With an expedite, the c...

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What is a demarc (demarcation)?

A demarc is the door to your T1. The carrier will make a connection from its network to your physical location. It looks like a normal phone jack, and is where you "plug in" to the internet. ...

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What is a demarc extension?

A demarc is the main point of entry to the facility, which is determined by the carrier. That's where everything comes into the building. With a demarc extension, the carrier will extend the demarc from the point of entry to the customer's specified location. ...

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What is the cost of a demarc extension?

This cost varies with the carrier. Some carriers do it by the hour, others have a pre-set fee. It could also depend on whether the T1 is already installed, or if it is requested before the install. The carrier will add more fees if the line is already installed, so be sure to specify where you want to "plug in" before your ...

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What is the MPOE?

MPOE stands for main point of entry. This is the same as the demarc. ...

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