ShoreTel is No More. What Do I Replace My ShoreTel Phone System With?

Do you remember the day in 2017 that Mitel announced that it was acquiring ShoreTel?

Not many people do.

But now, the fact that ShoreTel isn’t around anymore is making you think about what you are going to replace your hardware and VoIP service with.

Sure, the simple answer would be, “Well, Mitel bought ShoreTel, so let’s just go with Mitel.”

Maybe. – Maybe not.

This is the perfect time for you to explore your options for your next investment in unified communications.

Let’s first look at what you had. Then, we’ll turn our attention to what is available to you today.

What were the features you loved in the ShoreTel 230?

Of course, this article isn’t specifically about the ShoreTel 230, but because it was the middle-of-the-road workhorse of the ShoreTel lineup, it’s a good benchmark for comparison sake. The ShoreTel 230 had the following functions:

  • Voicemail
  • Call Transfer
  • Conference Call
  • Call Hold
  • Options – such as changing the ringtone style
  • Directory
  • Call History
  • Function Buttons for placing and receiving calls while on another call
  • Soft Keys – buttons that changed function depending on the phone’s current activity
  • Hands-Free Speaker
  • Headset Jack
  • Volume Control – for ringer and handset
  • Scroll Toggle – to navigate menus on the LCD screen

What Benefits Did You Get Out of Your ShoreTel VoIP Phone System?

Because every company utilizes the features of VoIP telephones to different degrees, they will experience the possible benefits of VoIP business phone technology to varying degrees. Having said that, here are the most common benefits that companies saw from their ShoreTel VoIP phone systems.

  • Cost Savings – especially on long distance rates
  • Improved Communications – between staff and with clients
  • Improved Collaboration – on company goals and projects
  • Versatility – for remote offices
  • Enhanced Productivity – through XML integrated applications
  • Professional Business Functions and Presence
  • Clear Voice Calls
  • Modern Phone Hardware – utilizing newer internet infrastructure

What Options Are Out There for Shortel Phone and Phone Systems Replacement?

Pulsar 360

Pulsar 360 offers two lines of desk phones. The Sangoma line is more basic and utilitarian in appearance while the Yealink line has a more stylish look. Both lines have all the basic features covered. Your choice of line and the specific phone will depend on the particular needs and complexity of your business.

  • Sangoma s205
  • Sangoma s300
  • Sangoma s305
  • Sangoma s400
  • Sangoma s405
  • Sangoma s500
  • Sangoma s705
  • Yealink Enterprise HD Gigabit IP Phone SIP-T23G
  • Yealink Enterprise Gigabit SIP Phone SIP-T27G
  • Yealink SIP-T29G Professional Gigabit Phone with Color LCD
  • Yealink SIP-T41S 10/100 IP Phone (PoE)
  • Yealink SIP-T42S 12-Line Gigabit IP Phone (PoE)
  • Yealink SIP-T46S Gigabit IP Phone (PoE)
  • Yealink SIP-T48S 6-line Gigabit IP Phone with 7″ Color Touch Screen (PoE)

Along with desk phones, Pulsar 360 offers:

  • ATA Devices
  • Conference Phones
  • Cordless VOIP Phones
  • Routers
  • Switches
  • Monitoring Equipment

Mitel

Mitel is a giant in phone hardware. Besides the following list of IP desk phones, Mitel offers analog phones, conference phones, DECT phones, digital phones, SIP phones, and other wireless devices.

  • MIVOICE 6940 IP
  • MIVOICE 6930 IP
  • MIVOICE 6920 IP
  • MIVOICE 5360 IP
  • MIVOICE 5340E IP
  • MIVOICE 5330E IP
  • MITEL MIVOICE 5324 IP
  • MIVOICE 5320 IP
  • MIVOICE 5320 IP
  • MIVOICE 5312 IP
  • MITEL MIVOICE 5304 IP
  • MIVOICE 5380 OPERATOR
  • MITEL IP485G
  • MITEL IP480
  • MITEL IP420G
  • MITEL IP420
  • MITEL IP655
  • MITEL IP115

Cisco

Cisco is another of the heavy hitters making VoIP desk phones. Cisco claims to sell and ship 2.5 more IP phones than any of their competitors. Cisco makes too many models to list here, but we have supplied you with their five main categories of IP desk phones.

  • 8800 Series IP Phones
  • 7800 Series IP Phones
  • 6900 Series IP Phones
  • 3900 Series SIP Phones
  • 7900 Series IP Phones

I’m Confused About All the ShoreTel VoIP Desk Phone Alternatives, What Do I Do?

Don’t panic! The TOTLCOM team works in collaboration with the best VoIP phone system suppliers in the market to provide northern and central California businesses with tailored business phone solutions. We know what is out there, and we know how to get you the phone system with the functionality your business requires. Just give us a call.

I Know What Phone I Want to Replace My Old ShoreTel Hardware with, Now What?

You’ve done your research, and you’ve picked out just the right hardware.

That’s fantastic!

The next step will be to talk with an IT telecommunications support professional about:

  • The right VoIP service to choose
  • Cybersecurity
  • Backup and business continuity
  • Ongoing management and maintenance of your phone system and IT environment

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