When it comes to your IT needs, if you are part of our Gold Partner Support program, we do everything. Whether you need service, training, or help with your teleco issues, we are here to help. While a competitor might only offer priority queuing and no additional charges on repairs and parts, TOTLCOM offers a lot more. All you have to do is sign up for this support contract, so that you can handover all of the hassle of managing your business IT system.
No more struggles with deciding when to add to or change your system to accommodate your vendor and budget. All moves, adds, and changes to your system are free of labor charges when you become a partner. You don’t have to pay anything extra for our software diagnostics, network consultation, or software updates. We’ll replace defective cords, resolve cabling issues, and manage your entire network services and coordination.
That might all sound well and good, you say, but what about in an emergency? We promise that you can count on us, or we pay the price. If we fail to meet our published emergency response times, you get $1,000! That is how committed we are to timely and professional support for our Gold Partner customers. You can rely on us to quickly get backup equipment from our local warehouses, reprogram your systems after magnetic media or software crashes, and provide fast troubleshooting support for carrier and network services purchased through TOTLCOM.
We have a solid infrastructure and work with outstanding technical support staff, so that we can provide quality support to our customers. By signing up for our Gold Partner Support program, you can count on us to quickly get your business back to work when something goes wrong. We’re here to protect your business the best we can from data loss, network threats, intrusions, and other problems that could bring work to a stand-still. By working with TOTLCOM, you are letting your team focus on business, instead of frustrating technical issues.