How can I open a trouble ticket?

June 5th, 2018 by admin

If you are having difficulty with your TOTLCOM services, you can get the ball rolling quickly by opening a trouble ticket online. Point your browser to the TOTLCOM website, then click on Email Customer Support. Additionally, you can call one of our Customer Care specialists at 1-800-300-5500. The specialists are trained to get you the answers you need. To help speed up the trouble ticket process, please make sure to include the following information:
  • Service address affected
  • Local Contact name, number and access hours to site (this needs to be a contact at the location of the circuit.)
  • Circuit ID

Posted in: Uncategorized, Customer Support Questions


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