Services and Support

The effective management of a company’s telecommunications system enhances every aspect of business operations and performance.  However, with so many choices available, it can be difficult for company managers to select the products and services, which best match their business’ unique requirements.

Our staff analyzes each customer’s specific needs and recommends a customized solution designed to maximize cost effectiveness and system performance. We have contracted with many network service and long distance carriers in order to provide the most competitive and unbiased evaluation possible.  Our staff acts as a central contact between the business user and the various telecommunications vendors we represent, allowing our customers to address a range of issues with a single phone call.

• VoIP systems from ShoreTel and Toshiba unite branch locations and teleworkers onto the central phone system. They also allow flexibility.
• Web-based collaboration tools reduce travels costs, improve decision-making and enable businesses to respond quickly to customer demand.
• Unified communications makes it possible to manage voice calls, e-mail, instant messaging and all forms of conferencing from a single user interface.

Merging IP communications onto the data network reduces operational costs because there is just one infrastructure to support and maintain.

The integration of communications and data services enables organizations to transform key business processes and increase efficiency. TOTLCOM specializes in helping organizations take advantage of IP-based communications to help reduce costs, improve productivity and boost the bottom line.

Type of Products	Brands Supported	California Counties	California Cities
Phones Systems Telephone Systems Business Phone Systems Office Phone Systems Call Accounting Systems Public Address Systems Cisco Routers Voice and Data Cabling CAT5 & CAT6 Cabling LAN/WAN Systems Local Telephone Service Long Distance Telephone Systems Voice Cabling Data Cabling	ShoreTel IP Phone Systems Toshiba Phone Systems Covad Active Voice Cisco Tadiran Stratagy Strata DK424i Strata CTX Strata CS Repartee Strategy 24 Strata DK	Santa Cruz Monterey Santa Clara San Benito Sacramento San Joaquin Stanislaus Fresno Napa Sonoma Contra Costa Alameda Yolo El Dorado Placer Solano Sutter	Salinas Hollister Stockton Modesto Fresno Santa Rosa Walnut Creek Fremont San Rafael Milpitas Sunnyvale Sacramento Castro Valley San Ramon Gilroy Concord Visalia Santa Clara Monterey Watsonville Martinez