Contacting Customer Support

Telephone Service, Repair and Installation – Serving All of Central California

Whether it’s a question about your desktop phone, network speed, or you need to resolve an issue you have many ways to get in touch with us. There are two ways to get help, you can choose your preferred form of communication.

Live Chat

We’ll respond immediately. Look for the GREEN BUTTON in the top-right corner of the site.
Our Live Chat representatives are available from about 8am to 5 pm on Monday thru Friday.

Email Support

We’ll respond within 24 hours.
If you didn’t find what you need through on our website, send us an email.

Contact Support Now!

Call Us

Call 1-800-300-5500.
Available 24 hours a day, 7 days a week for all service-related issues. 

Whether you have one office or many offices, we are able to serve your needs on a personal basis. Local phone numbers and offices to serve you. Contact us now!

Fresno 559-297-5000 Salinas 831-443-5000 Hayward 510-733-5000 San Jose 408-998-5000 Merced 559-297-5000 Santa Cruz 831-425-5000

Modesto 209-572-5000 Stockton 209-464-5000 Monterey 831-899-5000 Visalia 559-625-5500 Napa 707-259-5200 Sacramento 916-428-5000

TOTLCOM offers its own in-house, dedicated, certified engineers available to help support your ShoreTel or TOSHIBA IP Phone System.

• No outsourcing – we use in-house engineers to give a better response
• 24/ 7/ 365 support available
• ShoreTel certified engineers
• TOSHIBA certified engineers
• In-house engineers that can liaise with your TELECOM account manager (if you have other telecoms services through us), access all of your telecoms details across TOTLCOM to help provide a comprehensive, highly personalized, excellent service offering
• Remote support helps ensure that your system can be up and running in minutes
• If remote support does not fix a problem, then an engineer can be dispatched to your site for hardware and software repairs
• We support many organizations with complex support requirements. 

TOTLCOM can provide help with any of the following:

• Time and Material Support
• Remote Network Troubleshooting
• On-Site Network and Telecom Support
• Network Security
• Network Setup And Administration
• Network Support
• Telecom System Troubleshooting
• ShoreTel System Support
• Toshiba Phone System Support
• Managed Services
• IT Support Services
• Subscription-Based Support
• Local Network Support
• Assisted Incident Support
• E-mail Support
• Phone Support
• Advisory Services
• Contract-Based Support
• Direct Access to Technical Experts Any Time
• Support Assistance
• Problem Resolution Support

Why Choose TOTLCOM?

We have the people, the talent, the tools and the know how to make sure your communications are done right. It comes from over 40 years providing communications solutions.

Our customer satisfaction is World Class (documented over 98%). Expertise in our field is unsurpassed, as we have one of the most knowledgeable engineering staffs in the state. Credentials include: MCSE (Microsoft Certified System Engineers); CCNA; Cisco CCNA, CCDP, CCNPPlus, SonicWall CSSA, plus various fully certified technical levels with ShoreTel, Toshiba and others. Network security is integrated into the solutions through products and services by manufacturers like Cisco and SonicWall.

We’ll help your company “Go Green” by offering lower power telecommunications solutions from ShoreTel and Toshiba and Lifesize Video Conferencing solutions. We believe the most important time is spent with our customers before an installation to help them find the right solution for their needs.

Included are network assessments and site surveys. We provide “one point of contact”, since we will coordinate each and every aspect of a project, including circuit ordering/coordination, structured cabling, data hardware/infrastructure, telecom equipment, local and wide area networking and network security. TOTLCOM is a company of people. No matter what the product that fits your needs, the staff that serves you has the efficiency of your business at the core of our mission.

In Summary:

• We CARE if our customers are happy.
• We do it right and we can prove it.
• We won’t sell anything we won’t use ourselves.