Billing Questions

What are my options to pay my bill?

TOTLCOM offers our customers the opportunity to pay their bills two simple ways.

1. By Mail:
TOTLCOM
Attn: Accounts Receivable
65 Hangar Way
Watsonville, CA 94026

2. By Phone:
Contact one of our Customer Care Specialists at 1-800-300-5500.

What is MRC? What is NRC?

These acronyms refer to specific types of charges on your bill. MRC stands for Monthly Recurring Charge, and typically refers to the monthly payments you make for your services. NRC means Non-Recurring Charge, and is the money you pay initially for installation and initialization services.

What is a DID cost recovery fee?

A DID cost recovery fee is a government-mandated fee charged by all telecommunications providers to cover the cost of 911 service and various charges incurred by the provider. It is assessed at the same rate for each DID.

How can I get a copy of my invoice?

If you need a copy of your invoice, simply call one of our Customer Care Specialists at (800) 300-5500 or Contact Us for assistance.

How are late fees assessed?

Late fees are assessed to the billing cycle two months prior to the current billing cycle. Therefore, if your payment is late, the late fee will not appear until another billing cycle has passed.

Why isn’t my invoice charge equal to my MRC?

Your invoice charge includes your Monthly Recurring Charge (MRC) as well as any additional taxes, late fees or additional charges that may be assessed.

	Fresno	559-297-5000
	Hayward	510-733-5000
	Merced	559-297-5000
	Modesto	209-572-5000
	Monterey	831-899-5000
	Napa	707-259-5200
	Sacramento	916-428-5000
	Salinas	831-443-5000
	San Jose	408-998-5000
	Santa Cruz	831-425-5000
	Stockton	209-464-5000
	Visalia	559-625-5500

Billing Questions