Platform Software
The distributed single-image architecture at the heart of our platform software delivers voice calling, features, and applications, and makes your ShoreTel system easy to deploy, manage, and scale.
Delivers the tools that form your business communication system, including voice routing, call routing, and unified messaging.
Our flagship contact center solution provides advanced call handling and reporting, and optional multi-media, outbound, and IVR capabilities.
Offers highly comprehensive set of management tools: multimedia routing; universal queuing tracking; inbound and outbound reporting.
Bi-level alerting and built-in messaging helps to mobilize internal resources to coordinate a response in emergency situations.
