ShoreTel Voice Switches are purpose-built appliances providing VoIP telephony with unmatched reliability and availability. Our appliances help extend system capabilities and secure access for remote IP phones and SIP service providers.
The distributed single-image architecture at the heart of our platform software delivers voice, unified communications, and feature-rich applications, making a ShoreTel system easy to deploy, manage, and scale.
Used to manage and control the PBX functionality of the ShoreTel system. When a ShoreGear voice switch is connected to a data network, it automatically downloads and installs necessary firmware. It then establishes connectivity to all other ShoreGear switches and ShoreTel servers in your enterprise.
A subset of the entire enterprise-wide configuration database. This database includes information on all trunk groups, other ShoreTel devices, sites, dial plans, user permissions, call control parameters and call routing options.
Such as end user phones, local services (such as Hunt Groups and Bridged Call Appearances) and local trunks. The complete list of all local endpoints is exchanged with all other ShoreGear switches (including the SoftSwitch on all ShoreTel servers) so that every ShoreGear switch becomes aware of the location of all endpoints and resources throughout the entire enterprise.
Combining the knowledge of the configuration database (received from the server and stored in non-volatile RAM, or NVRAM) and the dynamic exchange of all endpoints and all resources in the system (received from all other switches/SoftSwitches and stored in dynamic RAM, or DRAM) allows each ShoreGear switch to make independent and intelligent call routing decisions without the need to query a centralized call processor or centralized servers.
ShoreGear voice switches support a variety of stations (analog phones, 3rd party SIP phones, ShoreTel IP Phones) and trunk types (analog loop start, analog DID, SIP trunks, digital trunking such as T1, E1, BRI, PRI). ShoreGear switches also provide advanced call routing functions like Hunt Groups and Bridged Call Appearances. The resources built into each ShoreGear can be dynamically assigned and reconfigured by an administrator in real-time, providing configuration flexibility in response to rapidly changing requirements.
Creating a fully meshed network of connectivity with all other ShoreTel voice switches (ShoreGear and SoftSwitches). When ShoreTel IP Phones are connected to the data network, the phones are automatically assigned to the IP Phone resources of individual ShoreGear switches. Trunk resources are created, configured and assigned (physically or logically) to specific ShoreGear switches throughout the organization by an administrator.
Inbound calls are managed and controlled by the ShoreGear switch that is connected to the active trunk (analog, digital or SIP). Outbound calls are managed and controlled by the ShoreGear switch that is managing the phone (or device) that is placing the call. Each ShoreGear switch has locally-stored knowledge of all call routing details (received from the configuration database) and is fully aware of the location of all endpoints and trunk resources (from all other switches) and is therefore able to make all call routing decisions locally.
Call routing decision are made by the local switch and call setup is performed directly between the necessary switches. Each ShoreGear switch maintains direct connectivity to all other resources (ShoreGear voice switches and SoftSwitches).
Bruce, Thanks so much for your help tonight. We could NOT have done it without your help. Really appreciate it. – Sandeep – Sparta Consulting, Folsom, CA, Austin TX, Newport Beach, CA