TOTLCOM Recognized for “World Class Service”

Sunnyvale, California, April 5, 2010 — ShoreTel announced the recognition of TOTLCOM (authorized distributor for  Central California) for outstanding achievement in customer satisfaction for the reporting period from January 1, 2009 through December 31, 2009.

Walter Weisner, Shoretel’s Vice President of Global Services, reported “TOTLCOM’s average score of 99.5% reflects a world class level of professionalism and customer care in network assessment, IP system design, project management, end-user training and post-sale follow-up as reflected in the ShoreTel customer satisfaction surveys, which are conducted by an objective third party during that period.”

John Combs, ShoreTel’s CFO, reported  “by measuring customer satisfaction with same passion we use to measure product quality ShoreTel hopes to sustain the highest level of customer satisfaction in the Telecommunications Systems industry.” Combs went on to say, “with partners like TOTLCOM that insure our customers are not only satisfied, but delighted with ShoreTel products and services.”

About TOTLCOM Inc.

TOTLCOM is the leading converged telephony solutions provider in Northern California, with four offices in Watsonville, Sacramento, Modesto and Fresno, with system installations all over the US.

Founded over 30 years ago, TOTLCOM designs, builds and manages voice, video and data  networks for its customers, bringing innovation and integrity to the customer’s solutions. The company’s expertise increases customer’s profitability and provides a compaetitive advantsge through best of class technology and services.

TOTLCOM specializes in voice and data services and products, including Unified Communications systems from ShoreTel and other manufacturers. As an authorized agent for AT&T, American Broadband Services, TelePacific and other premier network service providers, TOTLCOM is a single source for a company’s telecommunications needs. For more information, call TOTLCOM at 800-300-5500 email This e-mail address is being protected from spam bots, you need JavaScript enabled to view it , or visit our ebsite at www.totlcom.com.
 
About ShoreTel, Inc.

ShoreTel, Inc., (NASDAQ: SHOR) is a leading provider of Pure IP Unified Communications solutions. ShoreTel enables companies of any size to seamlessly integrate all communications-voice, video, messaging and data -with their business processes. Independent of device or location, ShoreTel’s distributed software architecture eliminates the traditional costs, complexity and reliability issues typically associated with other solutions. ShoreTel continues to deliver the highest levels of customer satisfaction, ease of use and manageability while driving down the overall total cost of ownership. ShoreTel is headquartered in Sunnyvale, California, and has regional offices in the United Kingdom, Sydney, Australia Hong Kong and Munich, Germany.

Contact Us or call for more detail 800-300-5500!