The ShoreTel system is a fully distributed IP (Internet Protocol) phone system with no single point of failure. Call control is distributed to intellignet gateways - called voice switches and voice applications, including voice mail and automated attendant run on standard server hardware from anywhere on your IP network. The result is a single-image system across all geographies, with complete feature transparency. The days of multiple PBX, voice mail systems, automated attendants, and ACD systems are over. With ShoreTel, the phone system is distributed, the voice applications are integrated, and the management interface is the best in its class.

A ShoreTel phone system typically consists of:

• ShoreGear voice switches which provide a gateway to telephones and trunks...gateways and IP phones.
• ShoreWare software for voice mail, automated attendant services
• ShorePhone telephones with beautiful sight, touch and sound ergonomics
• ShoreWare Personal Call Manager desktop software productivity
• ShoreWare Director for system management including installation, administration...

Additional options are available depending upon your specific requirements. These include ShoreWare Operator Call manager for operators and executive assistants, the ShorePhone BB24 provide 24 programmable buttons typically used by operators and executive assitants, ShoreTel Mobility solutions for your remote work force, Converged Conferencing and Contact Center solutions.

If you are creating a multi-site configuration:

• Simply use the same components, as the ShoreTel system scales seamlessly and can be distributed across the network as a single image system.
• The new site just needs additional ShoreGear voice switches and ShorePhone telephones.
• An optional local voice mail server can also be provided to deliver survivable voice mail
• The flexibility of the ShoreTel phone system allows it to be configured to your business needs.