TOTLCOM Customer Comments

We are pleased to share recent comments made by some of our customers.

December 2009

"I just wanted to thank everyone for helping us get our phone system in with short notice.  We were kind of surprised when the deadline was pushed up 3 weeks at the last minute but with your help everything went smooth.  Everyone was friendly and very helpful and I really appreciate it.  Thank you!"

-Ray at Bell Carter Foods

Lafayette, Corning, Modesto, California

"Thank you for meeting our needs and expectations as gold club members. We appreciate the courteous acknowledgment of our specific services and offering the tech to come to our facility to make our system compatible with the needs of our training modalities. Also, thank you for recognizing the budgeting issues that we have been faced with and offering the service pro bono. Thank you. That meant a lot to us."

-Martha at The Center for Violence Free Relationships

Placerville, California
 
"Jerry deserves a raise!! :) great job - fast and efficient. He made up for the problem with the 800#. Thanks Jerry! You did a GREAT job! It is my pleasure and privilege to give credit where credit is due.  I think the difference between companies in an industry is the customer service, so keep up the good work. Thank you for taking the time out to e-mail me, that just put the "s" in service."

-Shavon at Prudential Realty

San Francisco, California
 
"I was very impressed with all of the above (technician competence, etc.). I was totally satisfied with the way he followed up on my question."

-Linda at North State Building Industry

Roseville, California

"Carrie was right on the problem. It was great!! I was so happy that she (Carrie) knew what to do."

-Cathy at the Law Offices of Daniel Quinn

"Thanks for the follow up. We are big fans of the Shoretel system and it would be great to be able to extend the functionality of the system to our Iphone users. Especially if they could connect to the system on wifi when they are in the building. I know that Shoretel will get there eventually. The new 9.2 software is a great improvement over version 7.5 that we were running. They have really improved the interface, ease of use, and addressed some annoyances in the old software. Cathy was a big help getting us upgraded and making sure everything went smoothly. Thanks for all of the support!"

-Blake at American Underwater Products

San Leandro

November 2009

"The service is always great. I definitely enjoy working with Cathy Coccaneuer, she is really a great person to work with. I have not really spoken to anyone else other than Cathy or Cal. I do appreciate both of their service Great communications skills. Everything was handled in a timely and professional manner. Keep up the good work."

-Linda, Alameda County Transportation

Oakland, California

"We had one question that took almost 3 minutes for them to find the answer to... That was the long hard one... These guys are fantastic! I wish all our vendors were as prompt and polite as Totlcom. Totlcom had other systems the could have sold us, but when we saw the hands on demo and each and every question answered by Randy and Brian, we were as sold on ShoreTel as they are! Outstanding support, install and training! Questions answered right away."

-James, Plant Sciences

Watsonville, California

October 2009

"John Knox is a superior representative of your company. I truly enjoy having him stop by to mitigate any issues we have with the system. He is extremely knowledgeable and friendly. In fact, I have found all of your employees/representatives to have terrific customer service. Thank you."

-Gina at North County Fire Protection District
Castroville, California

"I have always received wonderful customer service. All employees represent Totlcom very well. Thanks "

-Linda, Empire Unified School District - Hughes School

Modesto, Empire, California
 

Comments on our overall performance:  "Very satisfied as always."

-Jonnie at Alldrin Brothers

Turlock, California
 

"Mike came out and installed our voice mail system today.  I just wanted to let you know how helpful your technician Mike has been.   He has been very thorough in checking that everything is working correctly.  Please pass along to his manager how pleased we are with the service we received."

-Linda at Eckert Cold Storage Co.

Manteca, Escalon, California

August 2009

"Dale Hill had lots of patience with all my questions and he explained them to me in a clear and professional manner. We are very satisfied."

-Veronica with Coldwell Banker Allied Realtors

"TOTLCOM has provided Pacific Plug & Liner outstanding support for our phone system over a period of several years.  We recently had a problem with our wireless handheld devices locally on site that was slightly out of Totlcom’s core area of expertise.  Rather than just say, “I’m sorry, we don’t work on that”, our Sales Representative, Brian McDermott went out of his way to find us local network support to solve the problem.  Because our Corporate offices are in Washington, his efforts saved my network engineer an expensive, unnecessary trip to our Watsonville facility.  As a Customer, I really appreciated his willingness to go above and beyond to help us out.”

-Greg McNamara, IT Director at Smith Gardens, Inc.

Watsonville, California    

"Dale is a real pleasure to work with."

-Sue at C.H. Robinson Worldwide Inc.

Visalia, California
 
"Hi, Randy. I'm happy to confirm that you have solved the problem that was blocking remote access through the Citrix Secure Gateway. One of our Citrix users, from a remote location in the Eastern United States, was able to log into Citrix and use Citrix-published apps successfully. Thanks for your prompt attention to this matter! Our network is now a smooth-running thing and is greatly enhanced. Thanks again!"

-Mike at Nordic Naturals

Watsonville, California 

"Cathy is always so Polite and Professional and gets the job done. I love working with her. We have worked with Cathy for a long time and when I found out she was the one helping us I was so excited cause she tackles the problems until it gets resolved."

-Janet at MooreBaker

Walnut Creek, California

"Maurice, you have such a wonderful team, I just sent that other email off to you and then Barbara called.  We’re all set up for the 27th. Thanks!"

-Amanda, Cycleware

Pacific Grove, California

July 2009

"Thanks for the great Service."

-Ken at Anderson Behel Body Shop

Santa Clara, California

June 2009

"TOTLCOM has been great! Randy Taylor has been a pleasure to work with and very responsive to my needs as a consumer after the product was installed."

-Todd, from Carlson & Associates Insurance

Hayward, Livermore, San Ramon, California

"Great service as always"

-Shana at Winn & Company Insurance Brokers

Hollister, California

"Excellent turn-around time getting a tech out to us!"

-Duane at Delta Blood Bank

Central California (13 Locations)

"John is always wonderful. His knowledge of our system and ability to trouble shoot our problems is fantastic!"

-Christi at  AIMS (Acclamation Insurance Management Services)

Modesto, Oakland, Salinas (2), Tulare, California

"Barbara & Bruce are wonderful!!"

-Debb at Horizon Ag Products

Modesto, California | Kennewick, WA

May 2009

"Our relationship with TOTLCOM has been wonderful. They are an amazing group of people to work with from their phone operator, technicians, to their sales team. They work together to teach us, assist us, and keep us abreast on the latest features and products that will work best for our practice needs. They are efficient, communicate well, and are dependable. They are a top notch company and you (ShoreTel) are blessed to have them as one of your dealers."

-K. Fruda - Capital Allergy and Respiratory Disease Center

Roseville, Sacramento, Folsom, California

"After spending a year comparing seven different vendors and products we are more than pleased that we went with TOTLCOM. They proved that a perfect solution for our company was more important to them than the perfect sale. TOTLCOM went way beyond what was expected during the installation, training, support, and still almost a year after they are right there by our sides to support our success with the products we purchased as more of a partner than a vendor.  The IP system we purchased was tailored to our needs and has increased productivity, manageability, and flexibility for our company and TOTLCOM has proved to be a company of integrity, competence, dependability, dedication to their customers, and just plain fun to work with!"

-William Brandle, Information Technology Manager, CKC Laboratories, Inc.

Brea, Chatsworth, Fremont, Mariposa, Canyon Park, California

"Mr. Greer – I just wanted to take a moment to let you know what a wonderful, efficient, superlative employee you have in Barbara Stoddard.  She has, without exception, taken extremely good care of all of our requests and needs, and has done them in more than a timely manner.   I sincerely believe that she is the best representative I’ve ever dealt with anywhere and just wanted you to know what an asset she is to your company.  She makes my life easier and I only wish there were clones of her and that everyone took such pride in their jobs and did them with such efficiency."

-Janet Glenn, Hunt & Jeppson

Roseville, California 

April 2009

"John know our system like no one else. He always gets to the root of the problem quickly. He is efficient in the execution of the tasks and we never have to call him back. John offers professional advice, give stellar service  and has a great work ethic."

-Mike Davidsen, Pacific Wine Partners

Gonzales, California 

“PHYLLIS IS ALWAYS GREAT”

-Carla Taylor, Ford Construction

Lodi, California 

“Great, awesome service and very timely!”

-Vicky Griffith, Haidlen Ford

Oakdale, California

March 2009

"Barbara & Dale take care of us every time! We are so appreciative!"

-Jenelle Higton, California Oncology

Fresno, California

"I have always been very satisfied with the service of your company!"

-Jackie Heaton, Warden’s Office Products

Modesto, California

"Fixed problem quickly-thank you!"

-Jane Staples, Beacon House

Pacific Grove, California

"Keep doing what you are doing - you guys provide excellent service."

Diane Byers

Grantz & Van Ruler, CPA's

Watsonville, California

January 2008

Morgan Hill, California

December 20, 2007 

Sam - We have been with TOTLCOM for nine, going on ten years now. Phil is a great rep. Phyllis and the others there at TOTLCOM have been THE BEST I've dealt with in 27 years. The recommendation to bring in Brian Watters a few years back when it came to data was just plain Synergy. You just can't get better data service or solution than what Brian's team delivers! I could not ask (from an IT Director's standpoint) for a better overall data/voice solution. These guys are dedicated not only to customer service, but creating good vendor-customer relationships. This I value more than the T-1 and voice solutions they provide. When you add in a touch of class by having someone of of such high quality as Phyllis, you just can't beat that kind of deal in today's business. When you employ hard working people like Shelly who work relentlessly until a solution is delivered, you become successful by earning a solid corporate reputation and forge an image that is beyond compromise. I don't know how to put a price tag on the personality, service, commitment and uptime you guys deliver. AT&T/SBC can't deliver the kind of service and support you guys do every day of the week. You represent stability, reiability, a can do company with a record of accomplishments.

Yes, please feel free to use me as a reference!

James Kochheiser

Chief Information Officer

Otis McAllister

San Francisco, CA

TOTLCOM is a Toshiba Authorized Dealer of Toshiba Business Telephone Systems for Central California. Also, TOTLCOM of Central California represents ShoreTel as an Authorized Dealer of ShoreTel IP Business Telephone Systems for Central California.