TOTLCOM Customer CommentsWe are pleased to share recent comments made by some of our customers. OctoberReally great service, everything went smoothly. Thanks you!
—Margaret, Adept Driver – Elk Grove, CA
John was great! His knowledge of our outdated system enabled him to solve our problem quickly and efficiently.
—Steve, Aeron Systems – San Leandro, CA September“Always so professional and quick to respond to your request.”
—Patty, Pajaro Valley Unified School District
John, the Totlcom tech exceeded my expectations to accommodate our office needs.
—Cecilia, Regional Water Authority, Citrus Heights, CA August Randy did an excellent precision job getting us taken care of. Cal did an excellent job coordinating our job. Thanks guys —California League Services Corporation, Ontario & Sacramento, CA
We always get a timely response to our phone issues! —Cynthia, California IVF, Davis, CA JulyI just wanted to say thanks to everyone for their efforts on the Eureka move. Thanks to all of you, I think it's safe to say that we had a very successful startup. Great job all around guys!
—Jason, Winzler & Kelly – Eureka, Portland, San Diego, Santa Rosa, Sacramento, Santa Ana, San Francisco, San Jose.
I am so happy with the help I received. Not only was I called very quickly but the representative was very friendly. Even better yet, she knew what she was doing and fixed my problem in no time at all, right over the phone.
—Cindy, Robert Hayes DDS – Citrus Heights, CA JuneCathy is exemplary. I simply wish she could be my service rep for all of our vendors. Pay her more, she's worth it!!
—Jim – Maltby Electric, San Francisco, Fairfield, Petaluma, San Rafael
My T1 line conversion went very well. Thanks to the support I received from TOTLCOM both during the migration and prior configuration of the equipment!!
—Steve – Boyd Corp., Gaffey, South Carolina
Dear Kelly, All is well and we are settled in to our new office. Cathy Cocannouer has been tremendously helpful this past year and especially during our recent move. Best regards,
—Jill – Dimensions in Travel, Novato, CA May 2011Kelly really does provide excellent customer service. Kelly is always to the point, answering my question that typically I need the answer to immediately. She knows her product and gives me accurate, concise answers every time. Love it! —Sharon - Town of Portola Valley “Always responsive and helpful. They stick with the problem until it is resolved.” —Susan – Porter, Scott, Weiberg & Delehant Law Offices, Sacramento, CA We had the pleasure of working with David Kreml and he was great! He was very knowledgeable, responsive, and patient with all of our request and order changes. Because of his service I would not hesitate to work with Totlcom again and even refer them to a friend/associate. —Sara – Ridgeline Tech, Auburn, CA Kelly is always very responsive and an excellent communicator. —Chris – Interim Inc., Monterey Great job. Changed out receiver and the problem was corrected. —Craig – Community Human Services, Salinas, CA April 2011Cathy is excellent employee to work with. she does a very good job working on our voice mail system. —Joyce – Diablo Valley College I appreciate all that Totlcom has done for us. It is a great company and I would be happy to recommend Totlcom to anyone. —Amanda – Zeiter Eye. 4 offices in Northern California “…..always very impressed that our telephone greetings are updated in timely manner and always accurate.” —Liz – Carmel Mission, Carmel, CA March 2011Everyone I talked to understood my concerns and responded well to my potentially confusing request. Their flexibility in scheduling a service call, especially around my schedule, was incredible. The technical staff knew their product incredibly well. They had detailed answers to highly technical, product specific questions. Everyone went above and beyond to address my concerns. So much so, I was surprised. Very few companies are so customer focused. I am impressed. I have seen nothing better than Totlcom's products, service, and support. Thus, I can offer no suggestions for improvement!
—Scott – Yuba County Water Agency
We have always been treat very nice by the staff in the office as well by the field staff.
—Ben – Vida Sana Medical Group, Fresno, CA
We are very satisfied. They went out of their way to figure out the issue we were having and found us the solution!
—Patti – Sylvan School District, Modesto, CA February 2011John Peterson came by Friday and picked up the midspan and helped with a wiring issue, he has been a extremely helpful and knowledgeable asset to us in the transition and please make sure his supervisor knows how much we value his assistance.
—Dan – Sacramento/Yolo County Mosquito and Vector Control District, Elk Grove, CA
January 2011The Totlcom team has been tremendously helpful with our recent Jennings activity and the PRI outage that happened yesterday, and this level of support has been consistent for as long as we have had a working partnership with Totlcom.
Shelly was phenomenally helpful with our PRI outage.
Tim has been tremendous in getting Nordic IT critical things we need after getting zero notice from us. Randy is hugely helpful to us, as always.
All I have to say to the entire Totlcom team is "Thank you very much!"
—Mike – Nordic Naturals, Watsonville CA & Norway
Cathy Cocannouer is always polite, outrageously helpful. Give her a raise!!
—Carolyn – National Food Laboratory, Livermore CA
December 2010Cathy is always great to work with, and this call was no different!
Super helpful, not just addressing specific issues, but also in explaining the processes behind what's going on. As to the possibility of training - I'd like to learn more, but I'm actually pretty happy wite set up we have now. If I have a question, or need clarification, I'll check the manual, then email support... It gives me the focused information as I need it.
—Tom, Alameda County Bar Association, Alameda, CA
Dale is awesome. Very Knowledgeable.
—Mark, Controlled Motions Solutions; Bakersfield, Burbank, Chula Vista, Escondido, Sacramento, Santa Ana, Santa Fe Springs, Tempe November 2010Sam: I do not know if you truly understand what a blessing your staff is. I have worked in large (Matsushita) and small (Twin Dolphin Games) with many vendors over the past 35 years, and your staff is a true gem. They are competent, thorough and most of all FUN! They enjoy their work, they are great at it, and that is contagious throughout the whole company. Outstanding service! Without a doubt you folks are the BOMB! It was handled almost before it was reported! May your leadership continue to shine as an example for them to follow!
—James, IT Manager CCBW – Plant Sciences, Watsonville, CA
Cathy Cocannouer always does an amazing job of helping us through our phone troubles. She is professional, quick to respond, amazingly helpful and knowledgeable, and we don't know what we'd do without her.
—Michael – Scranton Law Firm, Concord, CA
Thank you! Your customer service is outstanding, I really appreciate it.
—Alex - ADVOCAL, Sacramento
Very pleased with the professionalism of your staff and they way they LISTENED to us. Allowed us to talk about our concerns and issues then addressed them in a timely manner.
—Jason – Total Monitoring Services, Sacramento, California
(Special Comments From a National Account IT Manager, with Toshiba locations throughout the country)
To Teleco:
Toni from the NOC was onsite at branch 142A last week and was able to work with a tech by the name of Tom Moore from TOTLCOM. She states that he was one of the best she has worked with and with all the issues we have been having with techs in 14HR (Roseville), we wanted to let you know that TOTLCOM (Especially Tom Moore) is a preferred vendor. When dealing with orders in this area (they say they go as far South as Bakersfield and San Francisco) please use this vendor.
—Adam - Kelly Services, Inc., World Headquarters, Troy, Michigan
And from Teleco, who manages this Toshiba National account:
Barbara: Can you extend our Thanks to Tom for being such a great technician for us and our Kelly Branches. See notice below regarding his work there with them at Kelly's in Rancho Cordova. Thanks again for all your help. It is much appreciated.
P.S. See now you know why I try to use you guys no matter what!!
Teleco - Greenville South Carolina October 2010I received an e-mail saying a ticket was created very quickly, followed by a phone call from Cathy. By the time Cathy called me, she was already connected to our system and ready to fix our issue. The TOTLCOM support team has always been great to work with. They are always quick in responding and for the most part, have been able to take care of our issues quickly. Thank you for all of the hard work you do to keep our system up and running happily!
—Brent – Bell Carter Foods, Corning, Modesto, Lafayette, CA & Phoenix, AZ
The network upgrade couldn't have gone better! Our post-upgrade network is much improved, and it has worked flawlessly.
—Mike – Nordic Naturals, Watsonville, CA, Norway, United Kingdom TOTLCOM has been fantastic. Bruce, Gloria, Cal, James, and of course, Randy, have all been great. Raul and Phyllis have also been a great help. James was fantastic on the sales end and Randy has taken support and helping us with implementation to a whole new level. They have both been nothing but proven to be the greatest support and customer service I have ever seen, from any company. Gloria and Phyllis did a great job with the training, particularly with answering questions and training our new call center staff. Bruce was phenomenal with programming, and together, Bruce, Cal, and Randy made one incredible IT team from start-up to ever trouble issue we've had and so much more. TOTLCOM is nothing but a great company to work with and I would highly recommend them to anyone.
—Amanda – Zeiter Eye, Stockton, Lodi, Manteca, California
Tom was so great to work with. We have moved two times and this was the smoothest move yet. He was very knowledgeable and helpful and I would recommend him to anyone needing data/cabling.
—JR – Apex Investigation, Rancho Cordova, CA September 2010Just wanted to check in now that we have been up and operational for a few weeks with TOTLCOM and ABS. We have been impressed with the support we have received, both via the support network, and in person by Brian McDermott. Brian was especially helpful and committed to getting the system operational in the first few days of the transfer from our old provider. He worked late, very late, with a member of our staff to program phones and assure that the system would be "live" the following Monday. We remain impressed by the service Brian and you all have provided. I look forward to recommending your services to others here in the Carmel business community.
—Malone Hodges, Carmel, CA Randy was very helpful and knowledgeable, and helped provide technical and "real world" advice beyond just installing a phone switch.
—Scott, Shandam Consulting, San Francisco
Excellent Service from Barbara! Thank You!
—Betty, Stanislaus Consolidated Fire Protection District August 2010I would like to thank TOTLCOM for all the assistance that Barbara and Kelly give me every time I call. They are courteous and polite and sometimes that is hard especially when the phones are ringing behind you. John is always helpful and answers all my questions. Thanks for the help.
—Patti, Martinelli’s
Cathy is the best! She always communicates on the progress of the ticket and follows through.
—Nancy, Synergex Software, Gold River, CA
Response to our apology for delay in calling back (1.5 hours):
“No problem at all – delay from you is like a microsecond. Very unlike what I am experiencing with Comcast (or frankly, ATT also).”
—Chris, Interim, Monterey
Thank you very much for working on our phone system so late last night to get everything up and running for us. I really appreciate the effort that you put in, it make a huge difference when users come in the next morning and everything is working fine. We have not had one problem today and everyone is happy!
—Ray, Bell Carter Foods. California & Arizona
July 2010Barbara responded to our email quickly and professionally. She followed the case until resolved!! Overall experience was very good!
—Eddie, LifeCare Solutions
Always a helpful and friendly staff!!
—Jonnie, Aldrin Brothers, Turlock June 2010All Techs are great, they know what they're doing and they have no problem explaining things and hunting done problems. I am very satisfied.
—Mike, Rogers Jewelers, 12 locations
The technicians who installed our additional speakers made up for my original call to your company. The lead technician was extremely nice and very professional. Our facility was very happy with the installation. They were on time. They did a great job and also were very friendly.
—Chris, US Forest Service
Hi Bruce and Brian,
Just wanted to let you know that the Custom Schedule did work! Thank you for your help getting that to work and then letting me know how to enter the info correctly!
—Patricia, Cambridge Management Company, Santa Clara
This is the first time we have used Totlcom and our experience has been fantastic. From talking to Barbara when we first call in to having the tech onsite everything went smoothly. Thanks!
—Amber at TITAN Insurance, Fresno
Dale: Thanks for all your help on these last minute request. On behalf of myself and LifeCare Solutions, I really appreciate your attentiveness and degree of accommodations you have afforded us with these last minute requests. We are growing at an incredible rate and things are changing and expanding at the drop of a hat. Thank you for being available to help us with these last minute request. You’re a credit to your profession. Thank you!
—Mark, LifeCare Solutions – 22 California locations and growing
Dale is always very courteous and professional whenever he has been at our facility. I always enjoy working with him. He combines customer service and professionalism at all times.
—Laura, Zoom Imaging – Fresno & San Jose May 2010We are very satisfied and love our Technician John. Have been working with him for over 10 years now. —Jennifer: Monterey Peninsula Airport You guys are awesome and one of the very best vendors I've ever worked with! —Jason: Winzler & Kelly, 12 US & Pacific offices
Jerry is always very efficient, professional and responsive. While the problem was not fixed on the first response, it was due to equipment, not technical or personnel issues. Jerry was right on the problem and stuck with it until it was fixed.
—Cecilia: HAF Properties, Sunnyvale CA April 2010Raul did a good job relaying info to me here in Colorado and working in the office with BI personnel. Everything worked and he double checked again with our people there in the office before he left. I can’t ask for more. Your group of employees continues to perform good timely service for us. You have a great group of employees! Thanks.
—Gary at BI Incorporated
Cathy is wonderful to talk to, and extremely helpful!
—Gretta at Abramson & Thaete, LLP
Always a pleasure doing business with Totlcom… a real class act operation!
—James at Otis MacAllister, San Francisco
Thank you so much and thank you for your help and support over the years!
—Mike, Clark Pest Control, 25 locations in Northern California & Reno March 2010"We are very satisfied. John Knox has always handled our account. He’s a great guy!"
—Diana – Royal Pacific Foods/The Ginger People, Marina, CA
"Thank you for understanding and helping us out in renewing the agreement. We have seen a big difference in customer service ever since you took over. It's really a pleasure to work with a company who is line with our telephone needs."
—Marie – North State Building Industry Association, Roseville, CA
"We always get great service from Cathy C. We’re very satisfied."
—David - Moore & Baker LLP – Walnut Creek, CA February 2010“Very satisfied, I am quite happy with your service.”
—Lisa - Los Medanos College, Pittsburg, CA
LETTER OF COMMENDATION
Our office recently purchased a new phone system through your company and I wanted to take a moment to commend Dale Hill. I have worked with him off and on over the past 8+ years. He has been a joy to work with during this new transition. He is very professional, extremely helpful and probably the most important is his patience with me and my staff. He has helped me identify what our needs are and then set out to help us accomplish that goal. To date, we are up and running with our new system and are very pleased. I believe you are fortunate to have an employee like Dale Hill working for your organization. I will be pleased to recommend Dale Hill and your company to other businesses. Sincerely,
—Sue - Visalia Ob/Gyn Medical Associates, Visalia, CA
OctoberReally great service, everything went smoothly. Thanks you!
—Margaret, Adept Driver – Elk Grove, CA
John was great! His knowledge of our outdated system enabled him to solve our problem quickly and efficiently.
—Steve, Aeron Systems – San Leandro, CA September“Always so professional and quick to respond to your request.”
—Patty, Pajaro Valley Unified School District
John, the Totlcom tech exceeded my expectations to accommodate our office needs.
—Cecilia, Regional Water Authority, Citrus Heights, CA August Randy did an excellent precision job getting us taken care of. Cal did an excellent job coordinating our job. Thanks guys —California League Services Corporation, Ontario & Sacramento, CA
We always get a timely response to our phone issues! —Cynthia, California IVF, Davis, CA JulyI just wanted to say thanks to everyone for their efforts on the Eureka move. Thanks to all of you, I think it's safe to say that we had a very successful startup. Great job all around guys!
—Jason, Winzler & Kelly – Eureka, Portland, San Diego, Santa Rosa, Sacramento, Santa Ana, San Francisco, San Jose.
I am so happy with the help I received. Not only was I called very quickly but the representative was very friendly. Even better yet, she knew what she was doing and fixed my problem in no time at all, right over the phone.
—Cindy, Robert Hayes DDS – Citrus Heights, CA JuneCathy is exemplary. I simply wish she could be my service rep for all of our vendors. Pay her more, she's worth it!!
—Jim – Maltby Electric, San Francisco, Fairfield, Petaluma, San Rafael
My T1 line conversion went very well. Thanks to the support I received from TOTLCOM both during the migration and prior configuration of the equipment!!
—Steve – Boyd Corp., Gaffey, South Carolina
Dear Kelly, All is well and we are settled in to our new office. Cathy Cocannouer has been tremendously helpful this past year and especially during our recent move. Best regards,
—Jill – Dimensions in Travel, Novato, CA May 2011Kelly really does provide excellent customer service. Kelly is always to the point, answering my question that typically I need the answer to immediately. She knows her product and gives me accurate, concise answers every time. Love it! —Sharon - Town of Portola Valley “Always responsive and helpful. They stick with the problem until it is resolved.” —Susan – Porter, Scott, Weiberg & Delehant Law Offices, Sacramento, CA We had the pleasure of working with David Kreml and he was great! He was very knowledgeable, responsive, and patient with all of our request and order changes. Because of his service I would not hesitate to work with Totlcom again and even refer them to a friend/associate. —Sara – Ridgeline Tech, Auburn, CA Kelly is always very responsive and an excellent communicator. —Chris – Interim Inc., Monterey Great job. Changed out receiver and the problem was corrected. —Craig – Community Human Services, Salinas, CA April 2011Cathy is excellent employee to work with. she does a very good job working on our voice mail system. —Joyce – Diablo Valley College I appreciate all that Totlcom has done for us. It is a great company and I would be happy to recommend Totlcom to anyone. —Amanda – Zeiter Eye. 4 offices in Northern California “…..always very impressed that our telephone greetings are updated in timely manner and always accurate.” —Liz – Carmel Mission, Carmel, CA March 2011Everyone I talked to understood my concerns and responded well to my potentially confusing request. Their flexibility in scheduling a service call, especially around my schedule, was incredible. The technical staff knew their product incredibly well. They had detailed answers to highly technical, product specific questions. Everyone went above and beyond to address my concerns. So much so, I was surprised. Very few companies are so customer focused. I am impressed. I have seen nothing better than Totlcom's products, service, and support. Thus, I can offer no suggestions for improvement!
—Scott – Yuba County Water Agency
We have always been treat very nice by the staff in the office as well by the field staff.
—Ben – Vida Sana Medical Group, Fresno, CA
We are very satisfied. They went out of their way to figure out the issue we were having and found us the solution!
—Patti – Sylvan School District, Modesto, CA February 2011John Peterson came by Friday and picked up the midspan and helped with a wiring issue, he has been a extremely helpful and knowledgeable asset to us in the transition and please make sure his supervisor knows how much we value his assistance.
—Dan – Sacramento/Yolo County Mosquito and Vector Control District, Elk Grove, CA
January 2011The Totlcom team has been tremendously helpful with our recent Jennings activity and the PRI outage that happened yesterday, and this level of support has been consistent for as long as we have had a working partnership with Totlcom.
Shelly was phenomenally helpful with our PRI outage.
Tim has been tremendous in getting Nordic IT critical things we need after getting zero notice from us. Randy is hugely helpful to us, as always.
All I have to say to the entire Totlcom team is "Thank you very much!"
—Mike – Nordic Naturals, Watsonville CA & Norway
Cathy Cocannouer is always polite, outrageously helpful. Give her a raise!!
—Carolyn – National Food Laboratory, Livermore CA
December 2010Cathy is always great to work with, and this call was no different!
Super helpful, not just addressing specific issues, but also in explaining the processes behind what's going on. As to the possibility of training - I'd like to learn more, but I'm actually pretty happy with the set up we have now. If I have a question, or need clarification, I'll check the manual, then email support... It gives me the focused information as I need it.
—Tom, Alameda County Bar Association, Alameda, CA
Dale is awesome. Very Knowledgeable.
—Mark, Controlled Motions Solutions; Bakersfield, Burbank, Chula Vista, Escondido, Sacramento, Santa Ana, Santa Fe Springs, Tempe November 2010Sam: I do not know if you truly understand what a blessing your staff is. I have worked in large (Matsushita) and small (Twin Dolphin Games) with many vendors over the past 35 years, and your staff is a true gem. They are competent, thorough and most of all FUN! They enjoy their work, they are great at it, and that is contagious throughout the whole company. Outstanding service! Without a doubt you folks are the BOMB! It was handled almost before it was reported! May your leadership continue to shine as an example for them to follow!
—James, IT Manager CCBW – Plant Sciences, Watsonville, CA
Cathy Cocannouer always does an amazing job of helping us through our phone troubles. She is professional, quick to respond, amazingly helpful and knowledgeable, and we don't know what we'd do without her.
—Michael – Scranton Law Firm, Concord, CA
Thank you! Your customer service is outstanding, I really appreciate it.
—Alex - ADVOCAL, Sacramento
Very pleased with the professionalism of your staff and they way they LISTENED to us. Allowed us to talk about our concerns and issues then addressed them in a timely manner.
—Jason – Total Monitoring Services, Sacramento, California
(Special Comments From a National Account IT Manager, with Toshiba locations throughout the country)
To Teleco:
Toni from the NOC was onsite at branch 142A last week and was able to work with a tech by the name of Tom Moore from TOTLCOM. She states that he was one of the best she has worked with and with all the issues we have been having with techs in 14HR (Roseville), we wanted to let you know that TOTLCOM (Especially Tom Moore) is a preferred vendor. When dealing with orders in this area (they say they go as far South as Bakersfield and San Francisco) please use this vendor.
—Adam - Kelly Services, Inc., World Headquarters, Troy, Michigan
And from Teleco, who manages this Toshiba National account:
Barbara: Can you extend our Thanks to Tom for being such a great technician for us and our Kelly Branches. See notice below regarding his work there with them at Kelly's in Rancho Cordova. Thanks again for all your help. It is much appreciated.
P.S. See now you know why I try to use you guys no matter what!!
Teleco - Greenville South Carolina October 2010I received an e-mail saying a ticket was created very quickly, followed by a phone call from Cathy. By the time Cathy called me, she was already connected to our system and ready to fix our issue. The TOTLCOM support team has always been great to work with. They are always quick in responding and for the most part, have been able to take care of our issues quickly. Thank you for all of the hard work you do to keep our system up and running happily!
—Brent – Bell Carter Foods, Corning, Modesto, Lafayette, CA & Phoenix, AZ
The network upgrade couldn't have gone better! Our post-upgrade network is much improved, and it has worked flawlessly.
—Mike – Nordic Naturals, Watsonville, CA, Norway, United Kingdom TOTLCOM has been fantastic. Bruce, Gloria, Cal, James, and of course, Randy, have all been great. Raul and Phyllis have also been a great help. James was fantastic on the sales end and Randy has taken support and helping us with implementation to a whole new level. They have both been nothing but proven to be the greatest support and customer service I have ever seen, from any company. Gloria and Phyllis did a great job with the training, particularly with answering questions and training our new call center staff. Bruce was phenomenal with programming, and together, Bruce, Cal, and Randy made one incredible IT team from start-up to ever trouble issue we've had and so much more. TOTLCOM is nothing but a great company to work with and I would highly recommend them to anyone.
—Amanda – Zeiter Eye, Stockton, Lodi, Manteca, California
Tom was so great to work with. We have moved two times and this was the smoothest move yet. He was very knowledgeable and helpful and I would recommend him to anyone needing data/cabling.
—JR – Apex Investigation, Rancho Cordova, CA September 2010Just wanted to check in now that we have been up and operational for a few weeks with TOTLCOM and ABS. We have been impressed with the support we have received, both via the support network, and in person by Brian McDermott. Brian was especially helpful and committed to getting the system operational in the first few days of the transfer from our old provider. He worked late, very late, with a member of our staff to program phones and assure that the system would be "live" the following Monday. We remain impressed by the service Brian and you all have provided. I look forward to recommending your services to others here in the Carmel business community.
—Malone Hodges, Carmel, CA Randy was very helpful and knowledgeable, and helped provide technical and "real world" advice beyond just installing a phone switch.
—Scott, Shandam Consulting, San Francisco
Excellent Service from Barbara! Thank You!
—Betty, Stanislaus Consolidated Fire Protection District August 2010I would like to thank TOTLCOM for all the assistance that Barbara and Kelly give me every time I call. They are courteous and polite and sometimes that is hard especially when the phones are ringing behind you. John is always helpful and answers all my questions. Thanks for the help.
—Patti, Martinelli’s
Cathy is the best! She always communicates on the progress of the ticket and follows through.
—Nancy, Synergex Software, Gold River, CA
Response to our apology for delay in calling back (1.5 hours):
“No problem at all – delay from you is like a microsecond. Very unlike what I am experiencing with Comcast (or frankly, ATT also).”
—Chris, Interim, Monterey
Thank you very much for working on our phone system so late last night to get everything up and running for us. I really appreciate the effort that you put in, it make a huge difference when users come in the next morning and everything is working fine. We have not had one problem today and everyone is happy!
—Ray, Bell Carter Foods. California & Arizona
July 2010Barbara responded to our email quickly and professionally. She followed the case until resolved!! Overall experience was very good!
—Eddie, LifeCare Solutions
Always a helpful and friendly staff!!
—Jonnie, Aldrin Brothers, Turlock June 2010All Techs are great, they know what they're doing and they have no problem explaining things and hunting done problems. I am very satisfied.
—Mike, Rogers Jewelers, 12 locations
The technicians who installed our additional speakers made up for my original call to your company. The lead technician was extremely nice and very professional. Our facility was very happy with the installation. They were on time. They did a great job and also were very friendly.
—Chris, US Forest Service
Hi Bruce and Brian,
Just wanted to let you know that the Custom Schedule did work! Thank you for your help getting that to work and then letting me know how to enter the info correctly!
—Patricia, Cambridge Management Company, Santa Clara
This is the first time we have used Totlcom and our experience has been fantastic. From talking to Barbara when we first call in to having the tech onsite everything went smoothly. Thanks!
—Amber at TITAN Insurance, Fresno
Dale: Thanks for all your help on these last minute request. On behalf of myself and LifeCare Solutions, I really appreciate your attentiveness and degree of accommodations you have afforded us with these last minute requests. We are growing at an incredible rate and things are changing and expanding at the drop of a hat. Thank you for being available to help us with these last minute request. You’re a credit to your profession. Thank you!
—Mark, LifeCare Solutions – 22 California locations and growing
Dale is always very courteous and professional whenever he has been at our facility. I always enjoy working with him. He combines customer service and professionalism at all times.
—Laura, Zoom Imaging – Fresno & San Jose May 2010We are very satisfied and love our Technician John. Have been working with him for over 10 years now. —Jennifer: Monterey Peninsula Airport You guys are awesome and one of the very best vendors I've ever worked with! —Jason: Winzler & Kelly, 12 US & Pacific offices
Jerry is always very efficient, professional and responsive. While the problem was not fixed on the first response, it was due to equipment, not technical or personnel issues. Jerry was right on the problem and stuck with it until it was fixed.
—Cecilia: HAF Properties, Sunnyvale CA April 2010Raul did a good job relaying info to me here in Colorado and working in the office with BI personnel. Everything worked and he double checked again with our people there in the office before he left. I can’t ask for more. Your group of employees continues to perform good timely service for us. You have a great group of employees! Thanks.
—Gary at BI Incorporated
Cathy is wonderful to talk to, and extremely helpful!
—Gretta at Abramson & Thaete, LLP
Always a pleasure doing business with Totlcom… a real class act operation!
—James at Otis MacAllister, San Francisco
Thank you so much and thank you for your help and support over the years!
—Mike, Clark Pest Control, 25 locations in Northern California & Reno March 2010"We are very satisfied. John Knox has always handled our account. He’s a great guy!"
—Diana – Royal Pacific Foods/The Ginger People, Marina, CA
"Thank you for understanding and helping us out in renewing the agreement. We have seen a big difference in customer service ever since you took over. It's really a pleasure to work with a company who is line with our telephone needs."
—Marie – North State Building Industry Association, Roseville, CA
"We always get great service from Cathy C. We’re very satisfied."
—David - Moore & Baker LLP – Walnut Creek, CA February 2010“Very satisfied, I am quite happy with your service.”
—Lisa - Los Medanos College, Pittsburg, CA
LETTER OF COMMENDATION
Our office recently purchased a new phone system through your company and I wanted to take a moment to commend Dale Hill. I have worked with him off and on over the past 8+ years. He has been a joy to work with during this new transition. He is very professional, extremely helpful and probably the most important is his patience with me and my staff. He has helped me identify what our needs are and then set out to help us accomplish that goal. To date, we are up and running with our new system and are very pleased. I believe you are fortunate to have an employee like Dale Hill working for your organization. I will be pleased to recommend Dale Hill and your company to other businesses. Sincerely,
—Sue - Visalia Ob/Gyn Medical Associates, Visalia, CA January 2010Thank you for the quick response. This tells me, as an end-user, you actually read these and they don't wind up in the "electronic drawer". Since this is the case please allow me to express myself about your employees. I started working with James Shaw and Randy Taylor about 1-1/2 years ago when we went out to bid on a new phone system for my project. Albeit we have a difficult and complicated history on this Shoretel installation due to complications with our High-Voltage Isolation and Shoretel's input sensitivity. James and particularly Randy have been invaluable resources and when I call to ask a question I feel completely confident in their responses. This is why I continue to use Totlcom. I was recently brought onto the job in Lodi less than two weeks prior to the manager's "go live" date. In quick response James and Randy came out to the site, performed the walkthrough, and provided a quote, all within two days. The job was completed, with many change orders and the on-site crew had no issues with the changes. I have developed a professional relationship with Randy and James and trust them, not only with my system, but enough to recommend them to my counter-parts within NCPA. Sam, these guys are great and I appreciate their time. Please pass along my appreciation to them.
—Tim, Northern California Power Agency, Roseville, California Sam ... As usual Shelly and your crew were excellent ! I continue to have great confidence in Totlcom. Shelly has "saved us" time and time again. Jerry and his staff are good to work with.. No complaints ... Just don't go away until I retire !! I believe sincerely that Shelly has been a large part of taking our business to a new level.... She paid attention to our business and its needs, after which she made suggestions about equipment and applications that would benefit us... I attended a Totlcom "seminar" in the Sacramento area that helped me with my understanding of your company and the product you had to offer... Jerry and his support team spent a lot of time helping us through the journey from where we were to where we needed to be... Not an easy journey I might add, as we now have grown to 20 locations... Unlike other vendors I have dealt with in the past, all of Totlcom Modesto consulted, trained, brain stormed, etc... on nearly a daily basis and never once made us feel like they were tired of dealing with us.... Totlcom has saved us money on our monthly expenses while guiding us to equipment that allows us to give better customer service and to give more/better "tools" to our agents to assist them in doing the best job they can do... Shelly, Jerry and their team continues to give us suggestions on how we might do things differently/better and keeps us informed of new equipment/services that have become or will be available... Totlcom did not take our money and run... Totlcom has cared about us and continues to care for us on a daily basis... So thanks Sam for your well trained team and much appreciated Modesto location... If all your locations are as dedicated as Modesto you must have a very productive business with lots of happy clients. —Lauren, Century 21 M&M Realty, Modesto, California Hi, Sam. I'm sending this message to acknowledge a job well done. Shelly did a fantastic job on our PRI project! She handled the intricate coordination of Totlcom, TelePacific, AT&T, Smith Telecommunications and Nordic Naturals with a great deal of skill, organization and patience. In particular, she was very patient with my seemingly endless questions and fact checking throughout the project. With our PRI phone service, we are forging ahead with improved phone technology that will save us a considerable amount of money on our monthly phone bill.
—Mike Rosemire, I.T. Manager Nordic Naturals, Central California
“John Knox has always provided us top notch service and an excellent attitude.” —Chris at Interim. Monterey, California December 2009 "I just wanted to thank everyone for helping us get our phone system in with short notice. We were kind of surprised when the deadline was pushed up 3 weeks at the last minute but with your help everything went smooth. Everyone was friendly and very helpful and I really appreciate it. Thank you!" -Ray at Bell Carter Foods Lafayette, Corning, Modesto, California
"Thank you for meeting our needs and expectations as gold club members. We appreciate the courteous acknowledgment of our specific services and offering the tech to come to our facility to make our system compatible with the needs of our training modalities. Also, thank you for recognizing the budgeting issues that we have been faced with and offering the service pro bono. Thank you. That meant a lot to us."
-Martha at The Center for Violence Free Relationships
Placerville, California
"Jerry deserves a raise!! :) great job - fast and efficient. He made up for the problem with the 800#. Thanks Jerry! You did a GREAT job! It is my pleasure and privilege to give credit where credit is due. I think the difference between companies in an industry is the customer service, so keep up the good work. Thank you for taking the time out to e-mail me, that just put the "s" in service."
-Shavon at Prudential Realty San Francisco, California
"I was very impressed with all of the above (technician competence, etc.). I was totally satisfied with the way he followed up on my question." -Linda at North State Building Industry Roseville, California
"Carrie was right on the problem. It was great!! I was so happy that she (Carrie) knew what to do." -Cathy at the Law Offices of Daniel Quinn "Thanks for the follow up. We are big fans of the Shoretel system and it would be great to be able to extend the functionality of the system to our Iphone users. Especially if they could connect to the system on wifi when they are in the building. I know that Shoretel will get there eventually. The new 9.2 software is a great improvement over version 7.5 that we were running. They have really improved the interface, ease of use, and addressed some annoyances in the old software. Cathy was a big help getting us upgraded and making sure everything went smoothly. Thanks for all of the support!" -Blake at American Underwater Products San Leandro November 2009 "The service is always great. I definitely enjoy working with Cathy Coccaneuer, she is really a great person to work with. I have not really spoken to anyone else other than Cathy or Cal. I do appreciate both of their service Great communications skills. Everything was handled in a timely and professional manner. Keep up the good work." -Linda, Alameda County Transportation Oakland, California "We had one question that took almost 3 minutes for them to find the answer to... That was the long hard one... These guys are fantastic! I wish all our vendors were as prompt and polite as Totlcom. Totlcom had other systems the could have sold us, but when we saw the hands on demo and each and every question answered by Randy and Brian, we were as sold on ShoreTel as they are! Outstanding support, install and training! Questions answered right away." -James, Plant Sciences Watsonville, California October 2009
"John Knox is a superior representative of your company. I truly enjoy having him stop by to mitigate any issues we have with the system. He is extremely knowledgeable and friendly. In fact, I have found all of your employees/representatives to have terrific customer service. Thank you."
-Gina at North County Fire Protection District
Castroville, California "I have always received wonderful customer service. All employees represent Totlcom very well. Thanks " -Linda, Empire Unified School District - Hughes School Modesto, Empire, California
Comments on our overall performance: "Very satisfied as always." -Jonnie at Alldrin Brothers Turlock, California
"Mike came out and installed our voice mail system today. I just wanted to let you know how helpful your technician Mike has been. He has been very thorough in checking that everything is working correctly. Please pass along to his manager how pleased we are with the service we received." -Linda at Eckert Cold Storage Co. Manteca, Escalon, California August 2009 "Dale Hill had lots of patience with all my questions and he explained them to me in a clear and professional manner. We are very satisfied." -Veronica with Coldwell Banker Allied Realtors "TOTLCOM has provided Pacific Plug & Liner outstanding support for our phone system over a period of several years. We recently had a problem with our wireless handheld devices locally on site that was slightly out of Totlcom’s core area of expertise. Rather than just say, “I’m sorry, we don’t work on that”, our Sales Representative, Brian McDermott went out of his way to find us local network support to solve the problem. Because our Corporate offices are in Washington, his efforts saved my network engineer an expensive, unnecessary trip to our Watsonville facility. As a Customer, I really appreciated his willingness to go above and beyond to help us out.” -Greg McNamara, IT Director at Smith Gardens, Inc. Watsonville, California "Dale is a real pleasure to work with." -Sue at C.H. Robinson Worldwide Inc. Visalia, California
"Hi, Randy. I'm happy to confirm that you have solved the problem that was blocking remote access through the Citrix Secure Gateway. One of our Citrix users, from a remote location in the Eastern United States, was able to log into Citrix and use Citrix-published apps successfully. Thanks for your prompt attention to this matter! Our network is now a smooth-running thing and is greatly enhanced. Thanks again!" -Mike at Nordic Naturals Watsonville, California
"Cathy is always so Polite and Professional and gets the job done. I love working with her. We have worked with Cathy for a long time and when I found out she was the one helping us I was so excited cause she tackles the problems until it gets resolved."
-Janet at MooreBaker Walnut Creek, California "Maurice, you have such a wonderful team, I just sent that other email off to you and then Barbara called. We’re all set up for the 27th. Thanks!" -Amanda, Cycleware Pacific Grove, California July 2009 "Thanks for the great Service." -Ken at Anderson Behel Body Shop Santa Clara, California June 2009 "TOTLCOM has been great! Randy Taylor has been a pleasure to work with and very responsive to my needs as a consumer after the product was installed." -Todd, from Carlson & Associates Insurance Hayward, Livermore, San Ramon, California "Great service as always" -Shana at Winn & Company Insurance Brokers Hollister, California "Excellent turn-around time getting a tech out to us!" -Duane at Delta Blood Bank Central California (13 Locations) "John is always wonderful. His knowledge of our system and ability to trouble shoot our problems is fantastic!" -Christi at AIMS (Acclamation Insurance Management Services) Modesto, Oakland, Salinas (2), Tulare, California "Barbara & Bruce are wonderful!!" -Debb at Horizon Ag Products Modesto, California | Kennewick, WA May 2009 "Our relationship with TOTLCOM has been wonderful. They are an amazing group of people to work with from their phone operator, technicians, to their sales team. They work together to teach us, assist us, and keep us abreast on the latest features and products that will work best for our practice needs. They are efficient, communicate well, and are dependable. They are a top notch company and you (ShoreTel) are blessed to have them as one of your dealers." -K. Fruda - Capital Allergy and Respiratory Disease Center Roseville, Sacramento, Folsom, California "After spending a year comparing seven different vendors and products we are more than pleased that we went with TOTLCOM. They proved that a perfect solution for our company was more important to them than the perfect sale. TOTLCOM went way beyond what was expected during the installation, training, support, and still almost a year after they are right there by our sides to support our success with the products we purchased as more of a partner than a vendor. The IP system we purchased was tailored to our needs and has increased productivity, manageability, and flexibility for our company and TOTLCOM has proved to be a company of integrity, competence, dependability, dedication to their customers, and just plain fun to work with!" -William Brandle, Information Technology Manager, CKC Laboratories, Inc. Brea, Chatsworth, Fremont, Mariposa, Canyon Park, California "Mr. Greer – I just wanted to take a moment to let you know what a wonderful, efficient, superlative employee you have in Barbara Stoddard. She has, without exception, taken extremely good care of all of our requests and needs, and has done them in more than a timely manner. I sincerely believe that she is the best representative I’ve ever dealt with anywhere and just wanted you to know what an asset she is to your company. She makes my life easier and I only wish there were clones of her and that everyone took such pride in their jobs and did them with such efficiency." -Janet Glenn, Hunt & Jeppson Roseville, California April 2009 "John know our system like no one else. He always gets to the root of the problem quickly. He is efficient in the execution of the tasks and we never have to call him back. John offers professional advice, give stellar service and has a great work ethic." -Mike Davidsen, Pacific Wine Partners Gonzales, California “PHYLLIS IS ALWAYS GREAT” -Carla Taylor, Ford Construction Lodi, California “Great, awesome service and very timely!” -Vicky Griffith, Haidlen Ford Oakdale, California March 2009 "Barbara & Dale take care of us every time! We are so appreciative!" -Jenelle Higton, California Oncology Fresno, California "I have always been very satisfied with the service of your company!" -Jackie Heaton, Warden’s Office Products Modesto, California "Fixed problem quickly-thank you!" -Jane Staples, Beacon House Pacific Grove, California February 2008 "Resources for Independent Living, Inc. (RIL) is a non-profit social service agency serving persons with disabilities. For the last 15 years, TOTLCOM has served RIL with both superior products and outstanding customer service. RIL recently upgraded to a new phone system and the transition was quick, easy and a great success. The TOTLCOM staff was knowledgeable, experienced and provided excellent training and support during this transition. Our company has found TOTLCOM to be a trusted business that can be relied upon for professional telephone services. Sincerely" -Monica Gracechild January 2008 "Keep doing what you are doing - you guys provide excellent service." Diane Byers Grantz & Van Ruler, CPA's Watsonville, California January 2008 "You guys rule! Keep up the good work. Thank you." Steve Miller Fox Racing Morgan Hill, California December 20, 2007 Sam - We have been with TOTLCOM for nine, going on ten years now. Phil is a great rep. Phyllis and the others there at TOTLCOM have been THE BEST I've dealt with in 27 years. The recommendation to bring in Brian Watters a few years back when it came to data was just plain Synergy. You just can't get better data service or solution than what Brian's team delivers! I could not ask (from an IT Director's standpoint) for a better overall data/voice solution. These guys are dedicated not only to customer service, but creating good vendor-customer relationships. This I value more than the T-1 and voice solutions they provide. When you add in a touch of class by having someone of of such high quality as Phyllis, you just can't beat that kind of deal in today's business. When you employ hard working people like Shelly who work relentlessly until a solution is delivered, you become successful by earning a solid corporate reputation and forge an image that is beyond compromise. I don't know how to put a price tag on the personality, service, commitment and uptime you guys deliver. AT&T/SBC can't deliver the kind of service and support you guys do every day of the week. You represent stability, reiability, a can do company with a record of accomplishments. Yes, please feel free to use me as a reference! James Kochheiser Chief Information Officer Otis McAllister San Francisco, CA TOTLCOM is a Toshiba Authorized Dealer of Toshiba Business Telephone Systems for Central California. Also, TOTLCOM of Central California represents ShoreTel as an Authorized Dealer of ShoreTel IP Business Telephone Systems for Central California. |
