TOTLCOM believes that software can compliment hardware in many ways. Oaisys suite of robust products integrate with leading telephone systems to provide a communications solution that enables your company and employees to communicate more quickly, easily and efficiently with each other and your customers.
Oaisys is a premiere developer of customer interation solutions for small to medium size businesses and call centers. Their solutions help companies acquire and retain customers. Their expertise encompasses interactive voice response (IVR), call routing, call recording, desktop call control, screen pops and automatic call distribution (ACD).
Oaisys Recording Solutions let you reduce your liability, train your staff, improve your customer service, develop leads and evaluate your campaigns with robust applications you can easily configure to best fit your needs.
Oaisys Call Router is win-win. Callers want to spend as little time as possible and you want your agents to be as productive as possible. Call router uses caller information to automatically route calls to a particular person, call group or automated application to improve service and satisfaction while minimizing call times.
Oaisys ACD solutions actively manages calls and agents in real-time as changes in call volume or agent availability occur, ensureing the best available customer service at all times.
Oaisys Net Phone combines the capabilities of your computer and telephone into one powerful communcation tool. Net Phone makes you agents' desktop telephones more powerful and easier to use efficiently. With Net Phone, screen pops pass customer information collected from the Oaisys IVR or from your database to agents handling the call. Agents can initiate calls directly from the customer database software. Instant text messaging provides easy coaching and help during a call.
Oaisys Call Center Solutions are created with the needs of your business in mind. Whether you need one application or an entire suite, our tightly integrated and seamlessly engineered solutions will improve your efficiency, agent performance and customer service and satisfaction from the very first call.
For more information about Oaisys or to get a free demo, Contact us.
|
