Network outages and phone problems are always a business concern, but when they last for days, the cost to a company’s reputation and bottom line grows exponentially. This was the recent challenge facing our customer, a multi-site association, who experienced intermittent phone outages due to a “routine” hardware change.
The law firm picked ShoreTel for its rich feature set but after Hurricane Katrina struck its Gulfport office, it was the IP telephony systems’ resilience that proved its worth.
The TDS Group is a medium sized business in Northern California that supports financial remitting services for 300 school districts in 46 states. The customer needed a phone system to support inbound/outbound call center functions with good call quality, ease of use and economical deployment and maintenance with an overall low Total Cost of Ownership.
The Challenge: Replace a 17-year-old Legacy Phone System
TAIS was using a 17-year-old Legacy digital telephone system, which was in need of replacement. It was time to move to a new, pure IP system, and Toshiba’s Telecommunication Systems Division (TSD) was preparing to introduce the IPedge™. The timing was right for TSD’s parent company TAIS to become a real-life beta site. Working closely with Kathy Wilbur, vice president of IT for TAIS, the TSD product management team selected Transcom Telecommunications, an Authorized Toshiba Dealer in Lakewood, California, to help provide the installation and user training. Having TAIS as a beta site gave the product management team and dealer a large enterprise with 800+ telephones spread across several buildings in a campus environment, including remote users.
Fast-growing company MonaVie manufactures and markets nutritional beverages and supplements designed to help consumers promote healthier lifestyles and manage weight.
The value of a single phone system was clear to PremierWest Bank, a fastgrowing community bank in Oregon and Northern California. “We had a mishmash of different phone systems at our branches,” says Cameron Frasnelly, Network Manager at PremierWest Bank. A single dial plan across PremierWest’s 40 branches reduces costs and increases employee productivity and customer usability. Having a single phone system that IT can manage itself improves customer service and eliminates reliance on costly systems integrators.
A public redevelopment agency revitalizes telephone productivity, simplifies business operations and improves customer service across the city, county and community by implementing a ShoreTel UC solution.
Recent education studies have proven what many parents and teachers already know: when parents get involved in their children’s education, children do better in school. Such involvement largely depends on direct communication between parents and teachers about students’ progress.
Westside Regional Center rips out nightmare new phone system and replaces it with ShoreTel solutions to boost organizational productivity, cost savings, and peace of mind.
Brookhaven Memorial Hospital Medical Center is a 321-bed acute-care, voluntary not-for-profit community hospital. It is comprised of the main campus, two community multi-disciplinary health centers, and its expanded Hemodialysis Program, Home Health and Hospice/Bereavement Services, as well as an off-site ambulatory Women’s Imaging Center. Brookhaven Memorial is located in East Patchogue, New York. With Toshiba’s Strata CIX VoIP system, Brookhaven Memorial saved $224,000 in the first year by cutting monthly phone costs by $12,000 and retaining the investment of its older Toshiba system by re-using existing equipment, which saved an additional $80,000. The hospital expects an ongoing annual savings of $144,000.
Tim Paulson has been and still is one of the finest technicians I have had the pleasure of working with. He is the epitome of customer service. – Lance – Toshiba Business Solutions USA, San Jose, CA
 |
Fresno | 559-297-5000 |
|
Hayward | 510-733-5000 |
|
Merced | 559-297-5000 |
|
Modesto | 209-572-5000 |
|
Monterey | 831-899-5000 |
|
Napa | 707-259-5200 |
|
Sacramento | 916-428-5000 |
|
Salinas | 831-443-5000 |
|
San Jose | 408-998-5000 |
|
Santa Cruz | 831-425-5000 |
|
Stockton | 209-464-5000 |
|
Visalia | 559-625-5500 |
